We bought ours two years ago and it no longer works. Best I can tell it lost it's refrigerant. When it did work it it frosted up a lot and required defrosting every few months. Save your money and buy something better. It has a one year warranty and dies in two years. Huge disappointment.

I bought this in Nov 2020 and brought it home hoping for great things. It worked fine for a year then I noticed I had to keep increasing the temperature control towards 3 the coldest setting. I opened by freezer to find everything thawed out on 1-6-23. Lost over $300 of food. Knowing this I would not recommend you purchase this freezer as it will not last and your overall cost of the freezer and loss of food would allow you to buy a bigger better freezer than this one.

Junk

Worked great for the last 11 months, then one day noticed it was running and not cold anymore. We had to move everything out of the freezer. Lost a lot of fish, hamburger and other frozen foods. So. Ow we are stuck with either repairing or spending money on another freezer. Maybe I got a fluke but you would think a freezer would last at least 2 years or so. If anyone reading this had the same problem let me know if you figured out what it was and fixed it.

I will Never buy another product from Thompson or Curtis Int'l Ltd.! Product was not as described, manual was misleading (for wrong product), customer "service" was some of the worst i have ever had, i was refused help i asked for, had to get info i needed from Sam's Club not Thompson. NO MORE THOMPSON/CIL PRODUCTS!!!

I bought this freezer a while back for the convenience of an upright. I have a chest for oversize items, hams, turkeys etc. I liked this freezer so much I bought one for my mother for Christmas. Last week when I started to put my shopping away I discovered mine has stopped working completely. Not only did I lose an entire freezer of food I am now concerned about the quality of gift I gave my mother. Until this issue I would have given it 5 stars. Now it sits, unplugged, not working beside my 20+ year old chest freezer that is still running strong.

This is NOT a Frost free freezer. I didn’t even know they made this kind anymore. You have to get way into the online notes to see where it says “manual defrost for convenience”. What’s convenient about trying to defrost a freezer this big? When my husband and daughter have to pick it up and put it in the shower because if you try to just open the door to let it defrost the water goes everywhere it’s just a nightmare

Bought in 2016 because my house freezer was really small. Here is it 2023 and it is still going strong. My daughter bought one about 2 to 3 years ago, and hers is still going strong. This freezer is not frost free, so you will have to deforst occasionally. This freezer has lasted through several moves with no problems.

Bought this type freezer October 2021. Did not purchase service plan like typically do. Started notice ice accumulation require defrost and just past year stopped freezing. Service call just told us compressor not working. Our mistake not getting service plan/warranty but come on goes bad within a year. Advice buy appliance from appliance store and name brand.

We purchased this freezer in March 2020 and it worked fine until we defrosted it in November per the manufacturers manual. When we plugged it back in and turned it on it started working but only the bottom racks got cold. Then after a day it just stopped working all together. We tried to contact Curtis INT (manufacturer) as per their site for warranty assistance and they only offer email support. Still haven't heard back from them and its been 5 days. Our appliance service guy stated it is not worth him coming out and charging us a service call and repair to fix it. He stated these units aren't really worth repairing and most usually end up in the dump. So I would suggest always getting the extended warranty when thinking about buying one of these Thomson products.