Customer reviews for Thomson Upright Freezer 6.5 cu. ft. forMember photos
+291 images
Do not buy
I purchased this deep freezer December 9 of 2020 for $252. I realize today, October 10, 2022 that it is no longer working. There was always ice buildup not only on the top, but on every shelf of the freezer. Other than that it worked fine until it didn’t.
Hello Crystal, we appreciate your feedback and would like to apologize for your recent experience with the freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.
Think Twice Before Buying!
We purchased this freezer in March 2020 and it worked fine until we defrosted it in November per the manufacturers manual. When we plugged it back in and turned it on it started working but only the bottom racks got cold. Then after a day it just stopped working all together. We tried to contact Curtis INT (manufacturer) as per their site for warranty assistance and they only offer email support. Still haven't heard back from them and its been 5 days. Our appliance service guy stated it is not worth him coming out and charging us a service call and repair to fix it. He stated these units aren't really worth repairing and most usually end up in the dump. So I would suggest always getting the extended warranty when thinking about buying one of these Thomson products.
Hello Piper, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.
Verified Purchase
For teenagers or in a man cave
Flimsy
Hello Jamu, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.
Frost City
I have had this freezer for 1 week and the frost is completely taking over the freezer working its way from the top to the bottom. I have had their compact fridge/freezer in my garage for 3 years and not one issue with it and it has worked like a champ. I called to talk to support this morning and they offered absolutely no assistance and just told me to return it where I got it. The seal is tight and no cold air coming out and I've opened it only twice in the week time frame as I was on vacation. I have to find an alternative for all of the frozen food I have in there, defrost it and dry it out before I return it which will take hours. Not the best technical support I've ever dealt with.
Frost occurs when moisture in ambient air touches the cold evaporator coils, metal shelves and interior sides of a freezer or refrigerator.<br />Steps you can take to reduce frost build up:<br />Move your hand around the outside of the freezer/refrigerator door. If you feel cold air, then the door is not sealing adequately. <br />You can adjust the door by loosening the top hinge to reposition/adjust the freezer door to create a tight seal.<br />Adjust the front levelling feet of your unit such that the front of the unit is slightly higher than the rear. Gravity will assist the door to close with a proper seal.<br />TIP: Close the door on a dollar bill (or similar). The dollar bill should not easily pull out - there should be some resistance. Perform the “Dollar Bill Test” on the top, sides, bottom of your freezer door, and adjust accordingly.<br />Do not over fill your freezer to prevent food items from shifting and preventing the freezer door from closing properly.<br />Place only cool or cold food items in your refrigerator or freezer. Hot foods introduce humidity into the food storage compartment, which contributes to frost build up. Allow hot foods to cool before placing them in the refrigerator or freezer.<br />Wrap foods tightly with plastic wrap. Butcher paper is not an adequate wrapping material. Glass container lids typically do not provide a proper seal.<br />Dry the exterior of food before storing. By the time you reach home after purchasing frozen foods, the food items may have defrosted a bit and moisture may have already developed on packaging. <br />Reduce the amount of time the door remains open. Labelling and organizing your foods so you can easily identify them will help shorten the number and duration of freezer trips. <br />Set the freezer temperature so the freezers interior compartment stays around 0F (-18C), as higher and lower temperature settings contribute to frost build up.<br />Door Seal Care:<br />Keep the door seal clean. You can clean your door seal with a solution of one tsp of baking soda to a quart of lukewarm water. Pour the solution onto a clean sponge, and wipe it over the seal. Sponge off the solution with clear water and dry the seal with a clean cloth before closing the freezer door.<br />Keep the door seal flexible by lubricating it with some petroleum jelly (e.g. Vaseline). Wipe it on and wipe it off with a clean dry cloth.
No more Thompson products!
I will Never buy another product from Thompson or Curtis Int'l Ltd.! Product was not as described, manual was misleading (for wrong product), customer "service" was some of the worst i have ever had, i was refused help i asked for, had to get info i needed from Sam's Club not Thompson. NO MORE THOMPSON/CIL PRODUCTS!!!
Hello Catfan2, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.
Died after two weeks
Our family has been in quarantine since March, son high risk, husband called to go to work for one day for an emergency, took advantage to run errands and finally found a freezer (bought one still on backorder since April with another store). Brought home the Thompson then my husband ran to stores stocking up on son's restricted diet foods including over $100 in salmon, one of the few meats our son can eat. Husband went into quarantine to protect our son and just came out today to find that all his running around was for nothing. Went to the freezer this morning inside our our house in the laundry room, the floor was wet, everything thawed and warm, all the food ruined. Just know this, not a typical freezer. The shelves are wired, what freezes, not the whole unit as in typical freezers, Thompson is wired inside from the top shelf down to each shelf so that's what reviews mean by shelves giving out. Evidently all mine did, all at once. Thompson, you must have skipped quality control to get these out fast. It was half the price of the same size we had on order at another place but now we see why. The money we saved buying this one was lost with the hundreds in food ruined two weeks after buying this freezer. Some got good ones that had more care seemingly with wiring, ours did not. It's a game of chance with this freezer. Just wanted to add, it runs very warm on the outside so make a habit of feeling it when walking past. When that stops, your freezing isn't working anymore. Before I found the hot mess this morning, while doing laundry my husband made a comment that the freezer wasn't running hot anymore. Now we know why.
Hello agstewart, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.
Didn't even last a month!
We didn't have this freezer a month before it quit freezing! We bought straight from Sam's and brought it home ourselves due to all the bad reviews of severe damage when delivered by a carrier. We had nearly $200 worth of food in the freezer and had to discard all of it!! We did everything we could to trouble shoot. We checked breakers, the outlet, and tried unplugging and leaving it unplugged for an hour. Nothing worked. Please, do not purchase this brand freezer!!
Lasted 13 months & 14 days!!
We purchased this brand & size freezer on 08-09-2021, Luckily With the 3 year Extended Warranty!!, & on 09-23-2022 the freezer quit working. Today (09-24-2022) I spoke with a CS rep @ Sams whom advised us to contact Allstate regarding the extended warranty. After speaking with a Rep with Allstate, we are getting a full refund on the freezer. We don’t plan to purchase this brand in the future!’
Hello Stone, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.
Don't waste you money on this!!!
My brother bought this for me as a Christmas gift in 2018. I was so excited that I filled it up with ice cream, frozen wings and steaks. After only 2 months, it just stopped working. I had to throw everything out. The extended warranty through Sam's club was useless as well. Such a big waste of money.
We regret this purchase!
We purchased this freezer about 45 days ago and had to defrost it last week. I began keeping track of the ice buildup which starts at the top and works its way down, because I wanted to see how long it would take before it was completely iced over again on the top shelf. We’ve now reached day three since plugging it in again after defrosting, the ice buildup is already nearly 3 inches thick from the top working its way down. It will certainly replicate the previous glacier that required the removal of all contents in order to defrost. This freezer is great for an “in the pinch“ purpose, but it’s certainly not great for every day use. Would definitely NOT recommend!
How to Reduce & Resolve Frost Buildup in Upright Freezers, Refrigerator and Freezer Compartments of Refrigerators.<br />Frost occurs when moisture in ambient air touches the cold evaporator coils, metal shelves and interior sides of a freezer or refrigerator.<br />Steps you can take to reduce frost build up:<br />Move your hand around the outside of the freezer/refrigerator door. If you feel cold air, then the door is not sealing adequately. <br />You can adjust the door by loosening the top hinge to reposition/adjust the freezer door to create a tight seal.<br />Adjust the front levelling feet of your unit such that the front of the unit is slightly higher than the rear. Gravity will assist the door to close with a proper seal.<br />TIP: Close the door on a dollar bill (or similar). The dollar bill should not easily pull out - there should be some resistance. Perform the “Dollar Bill Test” on the top, all sides, bottom of your freezer door, and adjust accordingly.<br />Do not over fill your freezer to prevent food items from shifting and preventing the freezer door from closing properly.<br />Place only cool or cold food items in your refrigerator or freezer. Hot foods introduce humidity into the food storage compartment, which contributes to frost build up. Allow hot foods to cool before placing them in the refrigerator or freezer.<br />Wrap foods tightly with plastic wrap. Butcher paper is not an adequate wrapping material. Glass container lids typically do not provide a proper seal.<br />Dry the exterior of food before storing. By the time you reach home after purchasing frozen foods, the food items may have defrosted a bit and moisture may have already developed on packaging. <br />Reduce the amount of time the door remains open. Labelling and organizing your foods so you can easily identify them will help shorten the number and duration of freezer trips. <br />Set the freezer temperature so the freezers interior compartment stays around 0F (-18C), as higher and lower temperature settings contribute to frost build up.<br />Door Seal Care:<br />Keep the door seal clean. You can clean your door seal with a solution of one tsp of baking soda to a quart of lukewarm water. Pour the solution onto a clean sponge, and wipe it over the seal. Sponge off the solution with clear water and dry the seal with a clean cloth before closing the freezer door.<br />Keep the door seal flexible by lubricating it with some petroleum jelly (e.g. Vaseline). Wipe it on and wipe it off with a clean dry cloth.