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Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for
Thomson Upright Freezer 6.5 cu. ft.
4 out of 5 stars
stars
4,741 ratings2,310 reviews
  1. 5 stars58% (2,740)
  2. 4 stars16% (750)
  3. 3 stars7% (320)
  4. 2 stars4% (173)
  5. 1 star16% (758)

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Showing 721-730 of 2,310 reviews
Jun 17, 2023
Wrong item sent
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not what I ordered

Freezer nightmare

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Wrong item sent, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Jan 12, 2023
GA resident
1 out of 5 stars
1 out of 5 stars review

Buyer Beware!

I purchased this freezer about 1.5 yrs ago and last week it stopped working. I lost steaks, roast and frozen fruits! Money down the drain. I must be honest and say I did not purchase a warranty; I will never purchase this brand again. $300 was ok for a small freezer but I'm so disappointed! Can we get quality at a good price??

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello GA resident, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Sep 2, 2022
Jodi
1 out of 5 stars
1 out of 5 stars review

Waste of money

Bought this and after about 6 months it stopped working. So unplugged it for a couple days then it worked. Had to do this twice. Now it's almost 2 years and it isn't working again even after unplugging it for a couple days. So it didnt last 2 years. Should have spent a little more money and gotten a better one. Very disappointed.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Jodi, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Apr 20, 2021
Joshua
5 out of 5 stars
5 out of 5 stars review

I’m so happy that I bought this!

This is a a gorgeous freezer. It’s aesthetically pleasing and it takes up very little space. It holds exponentially more food than one would think. I love the fact that I can open the door and see all of my food, which is antithetical to a chest freezer. This makes creating a shopping list much easier.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Joshua, we appreciate your feedback with for your recent experience with the Thomson 6.5 cu.ft. Upright Freezer. We hope to continue to be able to provide you and others with new and exciting products.

Oct 14, 2021
Vendor fair
1 out of 5 stars
1 out of 5 stars review

Junk, do not buy

We bought this little freezer yesterday. The box was a little damaged on the top but fine everywhere else. Apon opening the box, realized the entire bottom was dented in, had no freon at all. Even the little pipes where the freon runs though are all busted up. This clearly happened at the factory before it was even boxed up and shipped. Terrible quality control. This is going right beck to Sam's club!

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Vendor fair, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Feb 18, 2019
Vallie
1 out of 5 stars
1 out of 5 stars review

NOOOO

Terrible Freezer- very loud and cooled for maybe a month- took it back and gave it the benefit of the doubt, maybe we just grabbed the “Lemon” ?...........We brought home another one , it was just as loud and did not stay cold...... I take that back, it stayed “cold” but nothing was frozen for 2-3 weeks eventually nothing was even cold- total waste of time and effort!

Helpful?52HMGDZ492XF40980104427
Aug 9, 2022
check the label
1 out of 5 stars
1 out of 5 stars review

UnhappyCustomer

This is NOT a Frost free freezer. I didn’t even know they made this kind anymore. You have to get way into the online notes to see where it says “manual defrost for convenience”. What’s convenient about trying to defrost a freezer this big? When my husband and daughter have to pick it up and put it in the shower because if you try to just open the door to let it defrost the water goes everywhere it’s just a nightmare

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello not happy, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. <br />TIP: when defrosting the freezer place some old bath towels on the floor in front of the freezer to absorb water from melting ice/frost.

Jan 11, 2021
Syed
1 out of 5 stars
1 out of 5 stars review

No compressor warranty - No warranty beyond 1yr

Just want everyone to know that this product is not a good quality product. I bought it more than year ago. Compressor failed and I am told that it is not under warranty. Normally compressor are 10yr warranty. Pay few extra if you can and buy something with reasonable warranty.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Syed, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 Cu Ft Chest Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Jan 24, 2023
Charlotte
2 out of 5 stars
2 out of 5 stars review

It quit freezing

I bought this freezer a while back for the convenience of an upright. I have a chest for oversize items, hams, turkeys etc. I liked this freezer so much I bought one for my mother for Christmas. Last week when I started to put my shopping away I discovered mine has stopped working completely. Not only did I lose an entire freezer of food I am now concerned about the quality of gift I gave my mother. Until this issue I would have given it 5 stars. Now it sits, unplugged, not working beside my 20+ year old chest freezer that is still running strong.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Charlotte, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Jun 14, 2019
Nicole7074
1 out of 5 stars
1 out of 5 stars review

Not worth a penny!!!!

I bought this in Feb, set it up and two weeks later had to defrost it, again in another 2-3 weeks and again and again!!! The picture is 3 weeks into not being defrosted and doesn’t even freeze my food, the ice cream is soft and half melted. WOULD NOT RECOMMEND BUYING AT ALL!!!!!!

Helpful?52HMGDZ492XF40980104427