Customer reviews for Thomson Upright Freezer 6.5 cu. ft. forMember photos
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Shut down within 48 hrs.
I purchased this freezer for my daughter and delivered it 60 miles to her, she transferred and purchased items to put into the freezer during the next 48 hours and it stopped working. Lost all the food- Sam's said bring it back (60 miles) and they would replace or reimburse the freezer. They do not want another one.
Hello Mike, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.
You’ll be sorry.
After reading all of the one star reviews I guess I’ll consider myself lucky that my freezer lasted a little over two years. I bought it May 2020 for 229.98 (before the price inflated). It is now fall of 2022 and it died without warning. There was always a bit of ice that built up at the very top/ceiling inside the freezer but I would let it defrost and then reload it with food. I do recall the box saying it needed that done since it wasn’t self defrosting. I only did it once the entire time I had it since the build up wasn’t too bad. Not sure if that is part of what affects the longevity of this hunk of crap or not.
Hello Jamiegirlz, we appreciate your feedback and would like to apologize for your recent experience with the freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations
Total disaster !
I bought the freezer on 11/24/2018 and it stopped working on 12/17/2018. 3 weeks later only! Right before Christmas. I lost the food! I called the manufacturer to get it fixed or replaced. As of today 1/7/2019, I am still waiting. Their customer service is the worst! I brought the freezer back to Sams Club and they took it back no questions asked. Thank you! I took my refund and will not buy that brand ever again.
not recommended at all
We had this freezer for a year with it working fine. Although we were religious in taking care of it by defrosting and cleaning it, at 13 months it just quit working and we were not able to get it started again. Not an expensive freezer, but should last more than a year. I see from the reviews that this has happened to a few other buyers.
Hello Sandy, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.
No defrost mechanism
I bought this about a year ago, but noticed within the first two months that it was freezing up really bad with thick ice buildup on all the shelves; especially the top one . Otherwise; it’s a great little freezer . I just have to take everything out of it, put a fan in front of it, then organize my frozen goods back inside . Something that needs to be done occasionally, so I gave it three stars . I could’ve put four though …
Hello JohnLewisCarroll, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer (6.5 cu. ft.) . We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. You are correct - this is a manual defrost freezer. It sounds like the door is slightly out of adjustment.Here is a tutorial in how to reduce frost build up:How to Reduce & Resolve Frost Buildup in Upright Freezers, Refrigerator and Freezer Compartments of Refrigerators.Frost occurs when moisture in ambient air touches the cold evaporator coils, metal shelves and interior sides of a freezer or refrigerator.Steps you can take to reduce frost build up:Move your hand around the outside of the freezer/refrigerator door. If you feel cold air, then the door is not sealing adequately. You can adjust the door by loosening the top hinge to reposition/adjust the freezer door to create a tight seal.Adjust the front levelling feet of your unit such that the front of the unit is slightly higher than the rear. Gravity will assist the door to close with a proper seal.TIP: Close the door on a dollar bill (or similar). The dollar bill should not easily pull out - there should be some resistance. Perform the “Dollar Bill Test” on the top, both sides, & bottom of your freezer door, and adjust accordingly.Do not over fill your freezer to prevent food items from shifting and preventing the freezer door from closing properly.Place only cool or cold food items in your refrigerator or freezer. Hot foods introduce humidity into the food storage compartment, which contributes to frost build up. Allow hot foods to cool before placing them in the refrigerator or freezer.Wrap foods tightly with plastic wrap. Butcher paper is not an adequate wrapping material. Glass container lids typically do not provide a proper seal.Dry the exterior of food before storing. By the time you reach home after purchasing frozen foods, the food items may have defrosted a bit and moisture may have already developed on packaging. Reduce the amount of time the door remains open. Labelling and organizing your foods so you can easily identify them will help shorten the number and duration of freezer trips. Set the freezer temperature so the freezers interior compartment stays around 0F (-18C), as higher and lower temperature settings contribute to frost build up.Door Seal Care:Keep the door seal clean. You can clean your door seal with a solution of one tsp of baking soda to a quart of lukewarm water. Pour the solution onto a clean sponge, and wipe it over the seal. Sponge off the solution with clear water and dry the seal with a clean cloth before closing the freezer door.Keep the door seal flexible by lubricating it with some petroleum jelly (e.g. Vaseline). Wipe it on and wipe it off with a clean dry cloth.
Junk - Not even a year old!
I bought this freezer 6 months ago & it has stopped working already. This is junk, I’ve had a deep freezer 20 years & it still works. Definitely, NOT IMPRESSED. And I’ve had so much “mess” trying to get it returned and or refunded. I do not want another one at all! When I come home & water is all over my hardwood floor definitely not impressed. Things definitely not made like they use too. Signed, Still trying to resolve this issue!
Verified Purchase
Perfecto
Perfect
Hello Mary Ramirez, we appreciate your feedback with for your recent experience with the Thomson 6.5 Cu.Ft. Upright Freezer. We hope to continue to be able to provide you and others with new and exciting products.
Does not freeze
Purchased freezer 18 October 2021, while unpacking the unit found some damage on the bottom of unit. Returned item and exchanged the freezer. Followed instructions and allowed 24 hours set on #2 setting to complete cycle. 19 October 2021 loaded frozen meat and set to #3. 20 October 2021 checked the status of meat and found that the meat had started to thaw. Freezer would not freeze. bottom
Hello IMbroke, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.
!!!Buyer beware!!! DO NOT BUY
!!!DO NOT BUY!!! I bought this unit a little over two years ago and it stopped working. We almost lost over $400 in meat. Called Curtis Thomson and was told it is out of warranty. Looking at other reviews, Curtis response is “We apologize for your recent experience and pride ourselves on our high quality standards and regret that our product did not live up to your expectations. Their apologies are empty and their regrets are only that our expectations as consumers is that their products last more than 2 years. The number of 1 & 2 star reviews on Sam’s club for this item alone should be enough to dissuade potential buyers from spending their hard earned money on garbage. Over 25% of the reviews are negative and relate to failed units in one way or another. Even attempted to replace the start/run relay without any success of getting this unit to work. Thankfully I have enough education to do this myself instead of spending additional (lost) money on a repair man to diagnose and still not be able to fix the unit. Spend a little more money on a reputable brand and save yourself the headache and potential enormous loss! There should be the option to give negative reviews on products as this does not even warrant a 1 star.
Hi Thawedexpectations, had your unit failed within the original 1 year warranty period, it would have been repaired/replaced/refunded under the terms of the manufacturer's warranty. The manufacturer's warranty covers the unit itself and does not cover contents (food) - this type of warranty coverage is standard in the major appliance industry.
Bad Freezer
Freezer was given to me for a wedding present. Quit working in 9 months. Lost everything I had in freezer. Has a year warranty. Thompson Customer Service would not do anything to replace it or try to get it fixed. Would not recommend this product at all.
Hello phil60, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.