The freezer is a nice size. The instruction booklet is pretty worthless as far as troubleshooting. Within a week of filling it, ice has formed about 1-1/2 thick and 1 in long alongside the top shelf. It also came with two little spork-y type things that I have no idea what to do with.

Received product and the top is made of plastic and was cracked in several places. Also had dent on front door. Since I live on the 5th floor I had to pay someone to bring it up for me. Called to see what options I had for returning since it was damaged and it was they would send another one and I would have to return the original one or I could bring it back to the store. Since I already had to pay for someone to bring it up for me I would have to pay someone else to bring the new one up and the original one back down, plus I would have to repack the old one, so I decided to keep it. So far it is still working. Made very poorly and shelves are tiny

Well this is my 3rd one first one died after 8 months. Had to wait 3 months before they were back in stock. I also paid $40 cheaper and no one would honor that price at Sams. Get the other one home let it sit for a couple of days open it up and front is dented real bad. Had to go back again and get a new one get it home and it’s dented on the side. But on the bottom so I’ll keep this one hopefully this one will last

The freezer door was broken off and dented when the packing was removed. It would have taken 2 to 3 weeks for a replacement via on line services. The reason I purchased the Christmas gift on line was so that we did not have to handle it. Instead we had to take it to the store and return it and then repurchase. Then transporting the over to 100 lb freezer. Not sure I will use on line services again

This freezer suits my needs perfectly. I would have given it 5 stars, but it is not frost free. I’m temporarily in a smaller home, and did not have room for a large freezer. The shelves make it easy to keep my food items well organized. It is also very quiet.

I bought this a month ago, and love the extra space. It is perfect for bulk purchases. Being able to open the door and see all my items on shelves helps me make quick dinner decision with no worries about what got forgotten in the bottom of a freezer chest.

Just to be sure always let your newly delivered refrigerators and freezers sit upright for 24 hours so all the oils drain to the bottom of your appliance before you turn them on so you won't damage the unit. The upright is so much easier to organize.

We've been looking for something just this size for a very customized area, the 'fruit cellar' of our +100 year-old home. I read reviews prior. If people had trouble with this freezer, I wondered if they read instructions about letting it rest for a couple of hours before plugging it in after moving it, especially if it was tilted excessively. It was priced very reasonably and you can't beat 'Free' for a delivery charge!

I received the original freezer on March 4th. When opened, the leveling cap was broken. Instead of having a new cap sent, Samsclub.com had FedEx pick up the freezer and ordered a replacement. I received the replacement freezer today, and the door was hanging off of the freezer and there was a crack across the top of the freezer.

So far so good. Was a little nervous about getting this freezer based on the reviews but, have to say it’s been working for us. Delivery was quick, nothing damaged, and easy to install. Let it sit a few hours before plugging in. Had it cooling al night before adding food. Now it’s been running for a month. No frosting so far. Love having the extra space.