From the start the product was damaged on the size, which I was ready to ignore. However after the first week my grandson opened the door and door came completely off the hedges. Since then I have had to defrost the freezer twice in less than a month because so much frost. I guess the frost is a result of the door not being closing tightly???? I will be returning said product soon.

We purchased the freezer because it was small enough to fit into a space in our laundry room and we needed additional freezer space. The only issue that I have is that it doesn't have a handle or a way to open without using 2 hands. One hand to hold onto the actual freezer and one hand to open the door. There is not an interior light which is okay for the space we have it located.

Freezer works great and I purchased it at an even greater price!! When it arrived the top was not on. I had to get longer screws to hold the top in place. It also had dents and dings on it. I wish it would have arrived in better condition but it works fine!!

The Price Was Right, The Product Wasn't! I purchased a Thomson Upright Freezer and had to return it - TWICE! Reason(s) for Return 1st Purchase - The door wouldn't remain on its hinges & fell off when you opened it and there was a part missing on the bottom which made it wobbly and unstable.... I returned it and exchanged it for another, brought it home, plugged it up, waited for it to get cold(several hours), opened the door to place something inside and "the door fell off the freezer"! I contacted the manufacturer, no one was available in Tech Support so I was given a case#, told that someone would contact me(they didn't) and sent me an email that requested everything (except your 1st born! LOL) so they can make "a decision" whether or not to help/repair/return the freezer(which would be out of state!)! (Only had it a couple days!) So, then I called Sam's Club to see if someone could help with repair but they didn't have Tech Support for Appliances and said that I could return it and get another one( Exhausted & Exasperated!). I just returned it for a refund (which took about 6-7 days to return to my account) because it wasn't worth the added expense and trouble (Sam's wouldn't deliver and set up so I had to pay additional money to get a someone to pick up and return each time) Soooooo Disappointed! Out of all the years and times I've purchased from Sam's Club, I have never had so much "Trouble and Inconvenience" with a product!!! Truly Disappointed....

Bought this because the price was right and I thought I might need an extra freezer, just in case I caught too many fish or killed a deer. It works great and has more than enough room for my purposes another plus is that it fits in a pretty small ares so it't not out in the way like some freezers.

I bought this a few weeks ago and when it arrived it was light enough I was able to bring it in the house and put it in place. I left it sit for a couple days Before I plugged it in. It works great and is really quiet and is exactly the size I needed to stock up on meats. This upright is great versus a chest freezer I would have to dig through to find things. Oh and it has a great seal too, sucks that door tightly shut when you close it. I hope it lasts many years to come because it’s exactly what I needed.

I really like this freezer. I had hesitated to buy a freezer as I only saw small size freezers that were chests. The vertical shelving makes it much easier to see and get to items stored. It’s working fine. It came well packaged and in a way that made it easy to unpackage and install it.

The first one delivered had a broken top, the plastic pieces that held the front on were broken. Sam's Club was good about replacing it but it took Fed Ex several trips over 2 weeks to pick up the old one. The second was missing a cover for the screw holes on the top cover. It also had the front support leg chipped. Given the problems exchanging the first we kept the second. The temperature gets low enough but it takes a long time to get there .

We recently bought this freezer because we needed some extra freezer space when we shop for groceries on sale. We also have a larger chest type freezer, however, it is much more convenient to have an upright style. Additionally, the price was more than reasonable! Installation was a breeze and at the lowest setting (as received), it keeps the interior temperature at a perfect 0 (zero) degrees!! We have only had this for one month, but hope it will last for many years to come.

We bought this freezer to store extra food so we wouldn't have to go to the store as often while the corona virus is sweeping the US. We are older people with health issues. We ordered it online and it was delivered about a week later. It was a nice size and we quickly filed it up. Less than a week later, we realized the freezer was no longer running. We called Sam's and told them we needed a new one but they were sold out of every freezer they had. We lost about two hundred dollars worth of food. They said they couldn't help that...I should have read the reviews!