Hello Jaye, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer 6.5 cu. ft. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Hi Chewboy007, we are pleased to hear you are happy with your Thomson Upright Freezer.

Hello Mel, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. The product listing describes adjustable legs, reversible door swing and adjustable thermostat. Nowhere are adjustable shelves described.

Hello Lil G, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer 6.5 cu. ft.. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Hi Tara, we are pleased to hear that you are enjoying your Thomson Upright Freezer.

Hello KELL, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.It sounds like your door is out of adjustment allowing warm humid air to enter the unit where it condenses and freezes. Loosen the top hinge and adjust the door so the door gasket presses firmly against the body of the freezer and tighten the top hinge.

Hello was happy now I am not, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.