Customer reviews for Thomson Upright Freezer 6.5 cu. ft. forMember photos
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body came dented
This freezer works well; however, I was disgusted because the case was dented in two places. Fortunately, both on the back corner and it does not interfere with performance. The price was right, it's in the garage, and I figured it would be a hassle to fight about it. -Disappointed
Fourth Time Isn’t a Charm
First one I got feet were all jacked up so I could not change the door, changed the other two just fine but the freezer wouldn’t get cold. Finally got one (fourth try) that I could reverse the door and actually would freeze stuff. I bought it on 11/3/19. Today I had to throw out over $200 worth of food. Sams warranty ran out after 3 months and Thomson warranties it for a year. They had me send a copy of the receipt and had me take numerous pictures. Not sure if they are going to send me another piece of junk or have someone come out and fix this piece of junk. I would NEVER trust this thing again with anything in it over $50. Only reason I kept the 4th one was the size and it being upright. This thing is true garbage
Hello Mark P, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer (6.5 cu. ft.). We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.
Good Little Freezer
Bought about 2 years ago. Honestly a decent little freezer (keyword here little). Liked it so much we bought a second one in chest style for our daughter. For us though it's proven to be a little hard to organize especially when it gets a little "icy". So it's being replaced with a new Samsung. Which has drawers, and shelf combo along with lighting and in addition to door shelves. But again this is a great little freezer and while being replaced it's not due to a failure or poor quality
Hi lfinato, we are happy to hear you enjoyed your Thomson Upright Freezer.
Perfect fit for my Toy hauler.
Picked mine up at Sams Club Santa Clarita... Unpackaged, inspected, not a dent. Checked inside. The coils embedded in the shelf just means you can't hide grandma in the freezer. So far works great. Have it set up in my Toy Hauler. Throw in 40 pounds of ice and it's like a portable freezer until i get to my destination or i'll Leave it on the solar system at 1 amp per hour draw during freeze up. After freeze up the little freezer draws very little from my 500 watt system on 2 AGM batteries also bought at Sams.
Do Not Recommend
We bought this freezer a few years ago. It worked well (although it regularly over frosted and had to be chipped clean). About 2 years in, the top half of the freezer stopped cooling entirely. We had to toss everything. We defrosted it, let it sit for a while, plugged it back in, only the bottom half works. Highly recommend a standard chest freezer or garage fridge instead.
Hello Amanda, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.
Perfect Size for what we needed
This item is something you really need to purchase in store. We bought on-line and was shipped. Weight was 115lbs. It was damaged in shipment but was to heavy for us to take back to local store so we decided just to keep. Worked great just has some bumps and bruises from shipment.
Poorly sealed
I bought this with an extended warranty in October 2020, thank goodness. It frosted up at the top all the time. The frost was so bad, it covered the dial and pushed on the door. I really do NOT like defrosting it all the time. I called in my extended warranty and was given a Sam's Club gift card for the purchase price.
Hello 406girlatheart, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. It sounds like your door was out of adjustment. Here's a tutorial how to adjust a freezer door to eliminate frost.How to Reduce & Resolve Condensation Buildup in Refrigerators & Freezers.Condensation occurs when moisture in ambient air touches the cold evaporator coils, shelves and interior sides of a refrigerator or freezer (Think of a cold glass of water outside on a warm summer day)Steps you can take to reduce condensation build up:Move your hand around the outside of the refrigerator door. If you feel cold air, then the door is not sealing adequately. You can adjust the door by loosening the top hinge to reposition/adjust the refrigerator door to create a tight seal.Adjust the front levelling feet of your unit such that the front of the unit is slightly higher than the rear. Gravity will assist the door to close with a proper seal.TIP: Close the door on a dollar bill (or similar). The dollar bill should not easily pull out - there should be some resistance. Perform the “Dollar Bill Test” on the top, both sides, & bottom of your refrigerator or freezer door, and adjust accordingly.Do not over fill your refrigerator/freezer to prevent food items from shifting and impeding the refrigerator door from closing properly.Place only cool or cold food items in your refrigerator/freezer. Hot foods introduce humidity into the food storage compartment, which contributes to condensation build up. Allow hot foods to cool before placing them in the refrigerator.Wrap foods tightly with plastic wrap. Glass container lids typically do not provide a proper seal.Dry the exterior of food before storing. Reduce the amount of time the door remains open. Holding the door open allows humid ambient air to enter the refrigerator/freezer.Fruits and vegetables are typically high in moisture content and when left uncovered/unwrapped, will contribute to humidity in your refrigerator.Door Seal Care:Keep the door seal clean. You can clean your door seal with a solution of one tsp of baking soda to a quart of lukewarm water. Pour the solution onto a clean sponge, and wipe it over the seal. Sponge off the solution with clear water and dry the seal with a clean cloth before closing the freezer door.Keep the door seal flexible by lubricating it with some petroleum jelly (e.g. Vaseline). Wipe it on and wipe it off with a clean dry cloth.
door seal fails
The door seal failed twice in one year causing me to lose over $1000 in meat (2 processed deer then later a freezer full of ribs and briskets). The door seal is not secured in the groove on the door so it comes off too easily causing the freezer to have a leak and eventually thaw.
Hello bstacks, we appreciate your feedback and would like to apologize for your recent experience with the 6.5 cu. ft. Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.
Not as good as it looks.
I picked up my freezer a week later than was told I would receive it, took it out of the box, the top in front was busted lose, after fixing that, I plugged it in and the next morning I checked it to find the door does not seal at the bottom and the freezer full of frost. This is the worst freezer I've ever seen, it shows shelfs, but you can not remove them or adjust them.
freezer a bad choice
the shelves are permanently installed and cannot be removed or moved to accomodate larger items. This was NOT told to us pre purchase. The freezer is useless to our temple since we can't even store tubs of ice-cream. A complete waste of charity funds.