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Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for
Thomson Upright Freezer 6.5 cu. ft.
4 out of 5 stars
stars
4,741 ratings2,310 reviews
  1. 5 stars58% (2,740)
  2. 4 stars16% (750)
  3. 3 stars7% (320)
  4. 2 stars4% (173)
  5. 1 star16% (758)

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Showing 2,091-2,100 of 2,310 reviews
Jul 17, 2019
Reviewer name: Dhump
4 out of 5 stars
4 out of 5 stars review

Working well so far

Its been 2 months since I bought this. Functionally, it is working perfectly so far and freezing everything I put in. I have crammed so much stuff in it so that it is completely packed, still everything is wonderfully frozen with no issues. I have it in my garage in Arkansas which gets really hot during the day, but so far no problems. But the one I bought came with a ding on the side and a broken plastic on the top as well as one inside. Its shelves were also hard to align.

Helpful?52HMGDZ492XF40980104427
Sep 4, 2019
Reviewer name: dtempleton
1 out of 5 stars
1 out of 5 stars review

DO NOT BUY

How does a product with nearly a 4* average rating have so many 1* reviews? The quality must have tanked recently. It was bad out of the box. It hums like it’s working, but it will not cool at all. I own a car that’s too small to transport it, so I purchased online. The packaging was destroyed to be thrown in trash. Now how do I return it to get a refund? Very disappointing.

Helpful?52HMGDZ492XF40980104427
Jul 18, 2021
Reviewer name: Boojay
4 out of 5 stars
4 out of 5 stars review

Seal

I really like this little freezer. The suction seal is, wow. We’ve only had it for a few months. The top seal came loose. Now, even if I put it in place before shutting I’ll open yes with a good suction, it is so full of ice crystals. I’ve adjusted the setting no matter what that detached seal is ruining all my food. Don’t know who to get ahold of. We moved and can’t pamphlet.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Boojay, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Nov 13, 2018
Reviewer name: Disappointed
1 out of 5 stars
1 out of 5 stars review

Very dissatisfied

Bought this freezer due to the size I needed and the price. I’m very dissatisfied with the freezer! Motor runs continuously, but relatively “quiet”. My large fridge next to it is less noisy than the freezer. Major downside*** I waited 48 hours of continuous running before putting any food in the freezer and did NOT overload the freezer. Checked it this morning after food had been in (without opening the door for 24 hours and food was already frozen solid when I put it in) and food is not frozen solid anymore. Seems more like a low temperature setting on my fridge instead of freezing food. I would not recommend this freezer! Buy a more established brand!

Helpful?52HMGDZ492XF40980104427
Jun 1, 2019
Reviewer name: TMB
3 out of 5 stars
3 out of 5 stars review

Value for Price

Add fedex delivery charges to the price because in store pick-up is not available. This is the same made in China freezer as some other brands, just a different name. I had one of these and it was branded as Igloo. It lasted for almost 2 years. It was in the garage in the Denver area when it failed in March. My partially insulated garage has wide temperature variations and that might be the cause of it’s almost 2 year life.

Helpful?52HMGDZ492XF40980104427
Jul 24, 2022
Reviewer name: SissyB
1 out of 5 stars
1 out of 5 stars review

total garbage

Don’t waste your money on this unless you want to also waste money on food that you will be throwing away. Have had it for a year and the seal is shot already. Door doesn’t stay shut. Came home to a swimming pool in my kitchen and over $200 worth of food ruined.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Becca, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Feb 17, 2020
Reviewer name: Liv2202
1 out of 5 stars
1 out of 5 stars review

Door fell off

I got this online and we unboxed it and the door fell off. The piece at the bottom of the door was bent and not able to hold the door on. Called customer service, got a replacement. The replacement just came in today, same exact problem. Now I have to wait for the "back office" to call me in 48-72 hrs for a refund. I will take my business elsewhere.

Helpful?52HMGDZ492XF40980104427
Dec 2, 2016
Reviewer name: micwtx
3 out of 5 stars
3 out of 5 stars review

Arrived damaged - had to return

I needed something to fit in a certain space and this was the right size. I was excited to receive it but after I unboxed it I saw that it was damaged pretty good sized dent in the door, the door came off in my hand as I opened it, the bottom hinge holding the door was bent down, and the top of the unit was loose and cracked. The top is supposed to have five screws in it. One was never put in at the factory, two were stripped and one was broken which is what cracked the top.If it had arrived in good condition I would have been delighted. I am surprised at how many reviews report damage upon delivery or pickup, especially recently.Walmart customer service were excellent, issued a refund immediately and arranged for FedEx to come and pick it up at my home - I had ordered it at Walmart.com and had it delivered. Biggest problem is the freezer is now out of stock so I have to wait to see if it comes back in stock. I will buy this again if I get the chance. By the way, this was a FR690-D unit and instructions say you have to allow 4 inches on each side and back, and 12 inches at top for air movement so this will affect the space you are putting it in. Tried to add photos of the damage but system would not do it.

Review from walmart.com
Helpful?52HMGDZ492XF40980104427
Apr 21, 2020
Reviewer name: Mom Of 6
2 out of 5 stars
2 out of 5 stars review

I love this freezer. It's perfect in size. However, I've owned it two weeks and the top 2 shelves quit freezing anything. Called the company, they said retention it to Sam's. They didn't have any in stock. I'm hoping it's a fluke and getting a new one will queen longer.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Mom Of 6, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer (6.5 cu. ft.). We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Aug 3, 2020
Reviewer name: Happy Purchase
5 out of 5 stars
5 out of 5 stars review

Perfect Size and Accessible

After reading the reviews I was a little skeptical. The freezer is a perfect size for a small family and works well. I love the stand up freezer and shelves as it makes it easier to organize and is more accessible than digging into freezer chest. I have not experienced any issues with the freezer. I am very happy with my purchase.

Helpful?52HMGDZ492XF40980104427