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Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for
Thomson Upright Freezer 6.5 cu. ft.

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Aug 11, 2019
TB
1 out of 5 stars review

Damaged Goods

Both deliveries brought a damaged freezer. I would’ve kept the second one, but the door won’t open without pulling it with everything you’ve got. Many reviews state that it stops working after a few months. I’m going to just buy a name brand freezer and spend 3x as much. I can’t afford to lose hundreds of dollars worth of food. Sam’s customer service was awesome though!!

Helpful?52HMGDZ492XF40980104427
Jul 30, 2024
Kimberly
2 out of 5 stars review

Disappointed

We purchased this freezer in 2021, and today, when I went to get some meat out of it, I realized it had not been working. Everything was thawed out and not cold. It had not been working for a few days. I called Sam's Club and was told it was no longer under warranty. You would think it would have lasted longer than 2 1/2 years. Sadly, we lost about $275.00 worth of meat. (The freezer was inside of the house).

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Thomson Upright Freezer 6.5 cu. ft., we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer 6.5 cu. ft.. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.

Mar 22, 2016
Coolman
1 out of 5 stars review

I WARN YOU!! DO NOT BUY THIS!!

THE WORST FREEZER EVER!! THE FREEZER ARRIVED DAMAGED AND THE DOOR KEPT FALLING OFF, I THEN DECIDED TO ORDER A REPLACEMENT! WHEN THE REPLACEMENT CAME WHAT DO YOU KNOW! IT WAS DAMAGED TOO! I JUST ASKED FOR A REFUND AND DECIDED NOT TO BUY A FREEZER FROM WALMART.

Review from walmart.com
Helpful?52HMGDZ492XF40980104427
Aug 27, 2019
John
2 out of 5 stars review

Can't tell you how it works. damaged.

This is not a frost-free freezer. The cooling coils are built into the shelves and are not adjustable. Again not anything I wasn't expecting. Unfortunately quality control during assembly is not what it should be. I got it out of the box and attempted to open the door. The whole door just came off in my hand. The top cap holds the pin that makes up the door hinge. When it was assembled the pin wasn't aligned with the door. It was forced down causing the crack in the top plate pictured. With the top plate cracked it will no longer hold the top hinge in place. I happen to be going by the store tomorrow morning. The freezer is getting returned. Not sure if I will replace it or look for something better constructed. The price and size are right for what I need. Not sure about a recommendation to a friend. Returned it to the local club and exchanged for another one. The new freezer was not damaged when I unpacked it. Plugged in now waiting for it to cool. I'll update when It is in use.

Helpful?52HMGDZ492XF40980104427
Jun 4, 2025
sassy classy treats llc
1 out of 5 stars review

Poor quality

Gets so much frost ....that you cnar even put stuff in it frost bite on everyrhing ..

Helpful?52HMGDZ492XF40980104427
Aug 15, 2020
Anonymous
3 out of 5 stars review

Verified Purchase

Gets hot

Gets super hot

Helpful?52HMGDZ492XF40980104427
Jun 30, 2021
Tuan
1 out of 5 stars review

Verified Purchase

DOA

DOA

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Tuan, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 Cu.Ft. Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

May 11, 2021
Crystal
5 out of 5 stars review

Verified Purchase

A+

Perfect little freezer

Helpful?52HMGDZ492XF40980104427
May 22, 2021
Camelqueen
5 out of 5 stars review

Verified Purchase

Hold a lot more than you’d think!

Great freezer

Helpful?52HMGDZ492XF40980104427
May 13, 2021
James Richardson
5 out of 5 stars review

Verified Purchase

Thompson freezer

Bought for grandkids

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hi James Richardson - we are happy to hear you and your grandkids are pleased with their Thomson Upright Freezer. What a thoughtful and practical gift.