I bought this today to keep teen age grandsons snack food in. Looked like it had been dropped. The back bottom was dented in and it could not be leveled and the hinge pin was bent so when you open the door the door fell off. Sam’s is taking it back with no questions asked. Love sans but not this freezer! Not exchanging it…refund!!!

I had the same issue on a different model. It stopped working after only 3 months and I lost over $300 worth of food!!! I had the same problems with the outsourced "service" from Curtis International which was a joke. Luckily mine happened within the 90 day return policy for Walmart, so I was able to bypass the company completely and just return the item to Walmart and I purchased a Haier instead which has been working beautifully with no problems for about 5 months so far. So luckily I was just out all of the time and food and was able to recoup the appliance cost at least.

First one I got feet were all jacked up so I could not change the door, changed the other two just fine but the freezer wouldn’t get cold. Finally got one (fourth try) that I could reverse the door and actually would freeze stuff. I bought it on 11/3/19. Today I had to throw out over $200 worth of food. Sams warranty ran out after 3 months and Thomson warranties it for a year. They had me send a copy of the receipt and had me take numerous pictures. Not sure if they are going to send me another piece of junk or have someone come out and fix this piece of junk. I would NEVER trust this thing again with anything in it over $50. Only reason I kept the 4th one was the size and it being upright. This thing is true garbage

I purchased this in February 2019, July 2019 it died. Returned for a refund. It was kept in a spare bedroom of my house. When I first purchased it, I was going to keep it in the kitchen, but the compressor / condenser noise is so loud I couldn’t stand it. Don’t waste your money.

I brought it home from Sams and followed instructions to use the freezer. I placed three items in the freezer to evaluate how cold it would stay. Needless to say it only made it 2 days before no longer cooling....I returned it to Sams without difficulty , but frustrating experience.

Brought it home from the club, looks perfect, not a scratch on it. Turned it on and let it run a couple hours....still warm. Let it run all night, checked in the morning - still warm inside. Taking it back this weekend. After seeing all these other problem reviews on here, will probably cough up the extra bucks and buy a reputable brand.

After having the freezer for less than 3 months it stopped keeping food frozen. We had it set up as directed and still lost shelves of food. We were hoping for a cost effective solution to an upright freezer and instead we have lost time, energy, food and cash.

I got this online and we unboxed it and the door fell off. The piece at the bottom of the door was bent and not able to hold the door on. Called customer service, got a replacement. The replacement just came in today, same exact problem. Now I have to wait for the "back office" to call me in 48-72 hrs for a refund. I will take my business elsewhere.

The freezer works well, although it ices up quite rapidly. No noise and contents remain nice and frozen. BUT I contacted the 800 number to inquire as to how to remove the shelves lift Vs slide and can the shelves be cleaned with warm water. Curtis int asked for almost 3 pages of photos, letter, etc..too many steps just to answer a simple question ..the customer service is the pits.. buy a MAYTAG......freezer is good, service POOR

We purchased this freezer in 2021, and today, when I went to get some meat out of it, I realized it had not been working. Everything was thawed out and not cold. It had not been working for a few days. I called Sam's Club and was told it was no longer under warranty. You would think it would have lasted longer than 2 1/2 years. Sadly, we lost about $275.00 worth of meat. (The freezer was inside of the house).