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Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for
Thomson Upright Freezer 6.5 cu. ft.

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Aug 16, 2018
Teresa
1 out of 5 stars review

don’t do it!!!

Should have read the reviews before I got it!!! Dead dead dead!!! Called about getting another one and all the store had was returned ones that didn’t work!!! Told me I could order and see if it was better but don’t think we will take that offer..

Helpful?52HMGDZ492XF40980104427
Apr 25, 2021
GASandra
1 out of 5 stars review

Keep scrolling

This item isn't worth the money spent - even if it is cheap. I still do not believe in just throwing away a couple hundred bucks whether times are in abundance or lean. Initially, it worked. Gradually, each level of the freezer racks have stopped working - which means food is going bad. It's rather interesting to have a freezer where the top part becomes just a chilling area, while the lower section is the only part that will freeze. I will be taking this thing to the dump soon. I can say they need to be fined for contributing to landfill waste!

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello GASandra, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 Cu.Ft. Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Mar 16, 2020
PAlford
3 out of 5 stars review

Cheap Materials

The door fell off as we unpacked it. The bottom pin that holds the door in place along with the bracket that holds it was bent. the directions weren’t written correctly and we had to improvise to get the door back in place. So far the freezer has kept the food at 0 degrees at the 2 1/2 setting. The top of the freezer is plastic. I bought a thermometer to monitor the temperature.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello PAlford, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer (6.5 cu. ft.). We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Nov 13, 2018
Disappointed
1 out of 5 stars review

Very dissatisfied

Bought this freezer due to the size I needed and the price. I’m very dissatisfied with the freezer! Motor runs continuously, but relatively “quiet”. My large fridge next to it is less noisy than the freezer. Major downside*** I waited 48 hours of continuous running before putting any food in the freezer and did NOT overload the freezer. Checked it this morning after food had been in (without opening the door for 24 hours and food was already frozen solid when I put it in) and food is not frozen solid anymore. Seems more like a low temperature setting on my fridge instead of freezing food. I would not recommend this freezer! Buy a more established brand!

Helpful?52HMGDZ492XF40980104427
Jul 18, 2021
Boojay
4 out of 5 stars review

Seal

I really like this little freezer. The suction seal is, wow. We’ve only had it for a few months. The top seal came loose. Now, even if I put it in place before shutting I’ll open yes with a good suction, it is so full of ice crystals. I’ve adjusted the setting no matter what that detached seal is ruining all my food. Don’t know who to get ahold of. We moved and can’t pamphlet.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Boojay, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Apr 5, 2020
Jackie
1 out of 5 stars review

Lasted less than 2 years!

I bought this freezer on 7.13.18 (still have the receipt and papers). On 3.12.20, I opened it to find things in the front were soft, unfrozen. I adjusted the thermostat, checked power, etc. Turns out the motor is fried. I would have expected much longer from an appliance. Stay away from this one!

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Jackie, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer (6.5 cu.ft.). We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Oct 16, 2020
Tammy
1 out of 5 stars review

CHEAP

I know you usually get what you pay for and this is an inexpensive freezer HOWEVER it is very cheap. After getting it home it was missing a leg. I went back to the store and they were very nice and gave me the missing leg. But when I got home the hole wasn't even drilled out for the leg to be screwed in. I am very disgusted with the whole process and it is going back to the store.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Tammy, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Aug 11, 2019
TB
1 out of 5 stars review

Damaged Goods

Both deliveries brought a damaged freezer. I would’ve kept the second one, but the door won’t open without pulling it with everything you’ve got. Many reviews state that it stops working after a few months. I’m going to just buy a name brand freezer and spend 3x as much. I can’t afford to lose hundreds of dollars worth of food. Sam’s customer service was awesome though!!

Helpful?52HMGDZ492XF40980104427
Jan 24, 2016
Wisconsin
1 out of 5 stars review

Destroyed during shipping

The freezer arrived with the foot broken off, door fell off when I unpacked it, top fell off (this is amazing because it was fastened with four bolts). shelf holders broken, dents, scratches. The unit was destroyed during shipping. I ordered another unit and it is being shipped to the store. I'll unpack it at the store before taking it home. The real reason for my review is the return process was scary for a while. You see some items you find on Walmart.com are sold by Walmart.com which has a fair return policy. Other items are sold through affiliated websites that come with different return policies. This freezer was sold by Walmart.com and the in-store return process was simple. I ordered another unit because I want an upright with a small footprint.

Review from walmart.com
Helpful?52HMGDZ492XF40980104427
May 9, 2020
SAJ50
1 out of 5 stars review

Won't get cold to freeze

I bought this freezer because of the size as it was small enough to fit in my apartment. Got it home unpacked it and plugged it in as directed in the manual. Left it plugged in overnight. Next morning the sides were hot and the inside was still not even cool much less cold. Will be returning it.

Helpful?52HMGDZ492XF40980104427