Hello Ben, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 cu ft Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Hello Dewey, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Hello tom, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Hello Joe, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 cu.ft. Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Hello Doug, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Hello Emily, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.It sounds like your door was out of adjustment allowing warm humid room air to enter the freezer and condense into frost. Here's a tutorial how to resolve the issue (for your future reference):How to Reduce & Resolve Condensation Buildup in Refrigerators.Condensation occurs when moisture in ambient air touches the cold evaporator coils, shelves and interior sides of a refrigerator. (Think of a cold glass of water outside on a warm summer day)Steps you can take to reduce condensation build up:Move your hand around the outside of the refrigerator door. If you feel cold air, then the door is not sealing adequately. You can adjust the door by loosening the top hinge to reposition/adjust the refrigerator door to create a tight seal.Adjust the front levelling feet of your unit such that the front of the unit is slightly higher than the rear. Gravity will assist the door to close with a proper seal.TIP: Close the door on a dollar bill (or similar). The dollar bill should not easily pull out - there should be some resistance. Perform the “Dollar Bill Test” on the top, both sides, & bottom of your refrigerator door, and adjust accordingly.Do not over fill your refrigerator to prevent food items from shifting and impeding the refrigerator door from closing properly.Place only cool or cold food items in your refrigerator. Hot foods introduce humidity into the food storage compartment, which contributes to condensation build up. Allow hot foods to cool before placing them in the refrigerator.Wrap foods tightly with plastic wrap. Glass container lids typically do not provide a proper seal.Dry the exterior of food before storing. Reduce the amount of time the door remains open. Holding the door open allows humid ambient air to enter the refrigerator.Fruits and vegetables are typically high in moisture content and when left uncovered/unwrapped, will contribute to humidity in your refrigerator.Door Seal Care:Keep the door seal clean. You can clean your door seal with a solution of one tsp of baking soda to a quart of lukewarm water. Pour the solution onto a clean sponge, and wipe it over the seal. Sponge off the solution with clear water and dry the seal with a clean cloth before closing the freezer door.Keep the door seal flexible by lubricating it with some petroleum jelly (e.g. Vaseline). Wipe it on and wipe it off with a clean dry cloth.

Hello Sara, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 Cu.Ft. Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Hello Ak, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Hello Molly, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer (6.5 cu. ft.). We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.