Customer reviews for Thomson Upright Freezer 6.5 cu. ft. forMember photos
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DO NOT BUY!
This freezer went out after 3 months. Luckily, we had bought the warranty. Customer service, from Canada, was horrible. I would buy something else. I rated it a 1 just because I had to put something to do a review. It really is a 0!
Hello Mac, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 CU.FT. Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.
Stopped working at 11 months.
These are cheap, and I was hoping it would last longer than 1 year! Unloaded it and unplugged it to defrost it. Would never come back on. Chould hear it start up, but never got cold again. Lost a freezer full of food.
It didn’t even last a year
The freezer was partially full and it died. We bought it in July and it’s the beginning of May and it no longer works. Also, you can only return it for up to 90 days, so no freezer and lost the food too.
Hello Sara, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 Cu.Ft. Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.
Poor Quality
Accumulated ice from day one, not worth the money. It's so bad that I can't even use it. Had no way to pick it up or take it back without paying someone. Will not buy appliances from Sam's again.
Hello Jo, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer (6.5 cu. ft.). We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. It sounds like your door is out of alignment. Here's a tutorial how to resolve the issue:How to Reduce & Resolve Frost Buildup in Upright Freezers, Refrigerator and Freezer Compartments of Refrigerators.Frost occurs when moisture in ambient air touches the cold evaporator coils, metal shelves and interior sides of a freezer or refrigerator.Steps you can take to reduce frost build up:Move your hand around the outside of the freezer/refrigerator door. If you feel cold air, then the door is not sealing adequately. You can adjust the door by loosening the top hinge to reposition/adjust the freezer door to create a tight seal.Adjust the front levelling feet of your unit such that the front of the unit is slightly higher than the rear. Gravity will assist the door to close with a proper seal.TIP: Close the door on a dollar bill (or similar). The dollar bill should not easily pull out - there should be some resistance. Perform the “Dollar Bill Test” on the top, both sides, & bottom of your freezer door, and adjust accordingly.Do not over fill your freezer to prevent food items from shifting and preventing the freezer door from closing properly.Place only cool or cold food items in your refrigerator or freezer. Hot foods introduce humidity into the food storage compartment, which contributes to frost build up. Allow hot foods to cool before placing them in the refrigerator or freezer.Wrap foods tightly with plastic wrap. Butcher paper is not an adequate wrapping material. Glass container lids typically do not provide a proper seal.Dry the exterior of food before storing. By the time you reach home after purchasing frozen foods, the food items may have defrosted a bit and moisture may have already developed on packaging. Reduce the amount of time the door remains open. Labelling and organizing your foods so you can easily identify them will help shorten the number and duration of freezer trips. Set the freezer temperature so the freezers interior compartment stays around 0F (-18C), as higher and lower temperature settings contribute to frost build up.Door Seal Care:Keep the door seal clean. You can clean your door seal with a solution of one tsp of baking soda to a quart of lukewarm water. Pour the solution onto a clean sponge, and wipe it over the seal. Sponge off the solution with clear water and dry the seal with a clean cloth before closing the freezer door.Keep the door seal flexible by lubricating it with some petroleum jelly (e.g. Vaseline). Wipe it on and wipe it off with a clean dry cloth.
Freezer was crushed in bottom, front and back
Upon opening the box which was in perfect condition we realized the back left side and front left side were crushed and bent. Door will not close properly at all, so this is junk and useless.
Hello, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 Cu Ft Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.
upright freezer
I purchased this freezer last year ICE inside. I have tried everything by cutting the temperature down defrosting and it still continuously has ice all over the shelves. Hard to open door without ice falling out.
Hi ICE it sounds like your Upright Freezer door is out of adjustment and allowing warm humid ambient air to enter the freezer and condense into frost. Here's a tutorial on how to resolve your issue:How to Reduce & Resolve Frost Buildup in Upright Freezers, Refrigerator and Freezer Compartments of Refrigerators.Frost occurs when moisture in ambient air touches the cold evaporator coils, metal shelves and interior sides of a freezer or refrigerator.Steps you can take to reduce frost build up:Move your hand around the outside of the freezer/refrigerator door. If you feel cold air, then the door is not sealing adequately. You can adjust the door by loosening the top hinge to reposition/adjust the freezer door to create a tight seal.Adjust the front levelling feet of your unit such that the front of the unit is slightly higher than the rear. Gravity will assist the door to close with a proper seal.TIP: Close the door on a dollar bill (or similar). The dollar bill should not easily pull out - there should be some resistance. Perform the “Dollar Bill Test” on the top, both sides, & bottom of your freezer door, and adjust accordingly.Do not over fill your freezer to prevent food items from shifting and preventing the freezer door from closing properly.Place only cool or cold food items in your refrigerator or freezer. Hot foods introduce humidity into the food storage compartment, which contributes to frost build up. Allow hot foods to cool before placing them in the refrigerator or freezer.Wrap foods tightly with plastic wrap. Butcher paper is not an adequate wrapping material. Glass container lids typically do not provide a proper seal.Dry the exterior of food before storing. By the time you reach home after purchasing frozen foods, the food items may have defrosted a bit and moisture may have already developed on packaging. Reduce the amount of time the door remains open. Labelling and organizing your foods so you can easily identify them will help shorten the number and duration of freezer trips. Set the freezer temperature so the freezers interior compartment stays around 0F (-18C), as higher and lower temperature settings contribute to frost build up.Door Seal Care:Keep the door seal clean. You can clean your door seal with a solution of one tsp of baking soda to a quart of lukewarm water. Pour the solution onto a clean sponge, and wipe it over the seal. Sponge off the solution with clear water and dry the seal with a clean cloth before closing the freezer door.Keep the door seal flexible by lubricating it with some petroleum jelly (e.g. Vaseline). Wipe it on and wipe it off with a clean dry cloth.
Right Size, Marginal Quality
Purchased for my business, loved the size, fit perfectly. However the door fell off the first day, what a disappointment. The store was out and of stock so we did our best to bend the bracket enough to keep it on.
Was great till it wasn't
This freezer lasted us about 3 years. Then it just quit and we lost a lot of meat. It should have lasted longer than 3 years. Our old freezer lasted 25 years.
Hello mimiof5, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.
It stopped working 14 months since purchase
I liked the freeze for it's size and it worked well until yesterday my husband went down and found water all over the floor and almost every thing was defrosted. Not only did we have one less freezer we lost what was in it too.
Hello Ak, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.
no good!
Bought this freezer to put steaks in, it sits in my pantry in a controlled temperature. However, everything I have put in it has freezer burnt! Very very disgusted with this freezer.
Hello poor quality, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. Freezer burn happens regardless of the brand or model of the freezer exacerbated by improper packaging of frozen foods, improper storage temperature (adjust your freezer's temperature) & high moisture content of food.Here's a good tutorial on how to prevent freezer burn:https://www.masterclass.com/articles/how-to-prevent-freezer-burn-explained