Customer reviews for Thomson Upright Freezer 6.5 cu. ft.

Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for

Thomson Upright Freezer 6.5 cu. ft.

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4 out of 5 stars

stars4,740 ratings2,309 reviews

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Jul 18, 2022

ANDYCOOL22

1 out of 5 stars review

Died in less than 2 years

purchased in august 2020 and died june 2022. all support would reiterate was that the warranty was 1 year. BUYER BEWARE

Helpful?

reply from Supplier Response

Hello ANDYCOOL22, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Jul 19, 2021

Bobby D

1 out of 5 stars review

Junk

Bought the freezer a week ago let it settle plugged it in it runs but won't cool at all calling sams today return it for a refund

Helpful?

reply from Supplier Response

Hello Bobby D, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Jan 5, 2019

Jenny81

1 out of 5 stars review

Stopped working

I only had this freezer for 5 months. It stopped working and defrosted all of my food. What a big waste of money DON’T BUY!!!

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May 1, 2022

JGP

1 out of 5 stars review

Verified Purchase

Failure to work

Plugged the unit in & it did not get cold. Something was faulty & I had to repack the entire unit & return it to Sam's Club for a refund.

Helpful?

reply from Supplier Response

Hello JGP, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Jan 27, 2021

Cassie

5 out of 5 stars review

Verified Purchase

Wonderful small freezer

Freezer is the perfect size for my small space. Prefer the front opening to top opening. Very happy with it.

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Feb 17, 2021

Mattew

3 out of 5 stars review

Verified Purchase

Can’t reverse or flip door

Door can’t be flipped or switched side since not closing properly sealed, tried several times - magnets don’t seal as it comes from manufacture

Helpful?

reply from Supplier Response

Hello Mattew, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 cu. ft. Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Jan 12, 2022

Randy

1 out of 5 stars review

Stopped freezing all of a sudden

This freezer worked great for a while and then stopped freezing and ruined hundreds of dollars worth of food. Beware!!

Helpful?

reply from Supplier Response

Hello Randy, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Nov 21, 2025

ANASTASIA

1 out of 5 stars review

Unit Failed in Under 5 Years

The freezer failed in under 5 years of use. Compressor will not start and all of the food inside was thrown away.

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Jul 7, 2021

Lithium

1 out of 5 stars review

Nope

Keeps stuff frozen well, but I'm constantly defrosting it! Top will build up s2 inch thick layer of Friday that I'm removing once a week, and now it's starting to spread further and further down each shelf. Don't waste your money on this.

Helpful?

reply from Supplier Response

Hi Lithium. Check that your door is closing properly (you can adjust the door). Frost is caused by warm humid room air entering the freezer and condensing/freezing.<br />For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Mar 16, 2023

Informedconsumer

2 out of 5 stars review

Good till it isn't

This was purchased less than 2 months ago and have a mix feeling about it. Pro: price, size Cons: suddenly starting having temp fluctuations, won't stay frozen

Helpful?

reply from Curtis International Ltd.

Hello Informedconsumer , we appreciate your feedback and would like to apologize for your recent experience with the Thomson upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853