Customer reviews for Thomson Upright Freezer 6.5 cu. ft.

Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for

Thomson Upright Freezer 6.5 cu. ft.

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4 out of 5 stars

stars4,740 ratings2,309 reviews

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May 17, 2024

Sams Shopper

1 out of 5 stars review

Failure in 2 years.

Bought this item ( 6.5 cu ft Thomson freezer) in May, 2022. Seemed to work okay until it didn't. Compressor hums and then clicks off. A few minutes later, repeat. Didn't catch it until a day or more later. Should have lasted more than 2 years.

Helpful?

reply from Curtis International Ltd.

Hello Sams Shopper, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer 6.5 cu. ft.. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.

Feb 5, 2024

let down

2 out of 5 stars review

Upright Freezer

The freezer was purchased just over two years ago. I broke today. It is very small and is NOT frost free. I am very disappointed with this unit and would not recommend this product.

Helpful?

reply from Curtis International Ltd.

Hello let down, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer (6.5 cu. ft.) @ Sam's Club. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.

Jan 19, 2022

Matt

1 out of 5 stars review

Very disappointed

After having this brand for almost 2 years the 3 shelves broke very easily and it puddles water on the bottom . They want $24 to replace the shelves. Avoid this brand.

Helpful?

reply from Curtis International Ltd.

Hello Matt, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Mar 14, 2022

Disappointed Customer

1 out of 5 stars review

Quit working!!

Had this less then 2 years. Has already quit working. Very disappointing we almost loss a freezer full of Deer Meat. And Sam's don't cover it. Only 90 day warranty.

Helpful?

reply from Supplier Response

Hello Disappointed Customer, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Jan 6, 2023

Not Happy

1 out of 5 stars review

Not working after two years

Not good quality. The compressor stopped working a few days ago. I agree with other users. Please spend a bit more money for a good quality freezer that would last a long time.

Helpful?

reply from Supplier Response

Hello Not Happy, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Mar 16, 2023

Informedconsumer

2 out of 5 stars review

Good till it isn't

This was purchased less than 2 months ago and have a mix feeling about it. Pro: price, size Cons: suddenly starting having temp fluctuations, won't stay frozen

Helpful?

reply from Curtis International Ltd.

Hello Informedconsumer , we appreciate your feedback and would like to apologize for your recent experience with the Thomson upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853

Aug 22, 2023

JJM

1 out of 5 stars review

Turned into a fridge

Good freezer for a while. I like that it was upright so items were easy to get to. But after about a year, it doesn't freeze anymore and is basically just a fridge. I saw somebody selling one on Marketplace with the exact same problem.

Helpful?

reply from Curtis International Ltd.

Hello JJM, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Aug 19, 2021

new sam memeber

2 out of 5 stars review

seal leaks

seal leaks from day one, have to wipe ice off seals, need to de-ice every 2 weeks, Sam's says to bad. also it needs a wire at top of back to stabilize, is top heavy and easily fall on kids , or people if not careful

Helpful?

reply from Supplier Response

Hi new sam member - adjust your door by loosening the hinge at the top, moving the door and tightening the hinge again. The frost is caused by warm humid air entering the freezer and condensing. It is easily resolved by adjusting the door.

Aug 23, 2020

Mike

2 out of 5 stars review

Did not get Cold

I bought this freezer a week ago. Fit well in the garage. I plug it in waited for 2hours. Did not get cold . Ok I waited for a Day and turn the dial setting to 3. Still no cold. I can hear the motor running. But no results. Any suggestion?

Helpful?

reply from Supplier Response

Hello Mike we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Jul 7, 2021

Lithium

1 out of 5 stars review

Nope

Keeps stuff frozen well, but I'm constantly defrosting it! Top will build up s2 inch thick layer of Friday that I'm removing once a week, and now it's starting to spread further and further down each shelf. Don't waste your money on this.

Helpful?

reply from Supplier Response

Hi Lithium. Check that your door is closing properly (you can adjust the door). Frost is caused by warm humid room air entering the freezer and condensing/freezing.<br />For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.