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Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for
Thomson Upright Freezer 6.5 cu. ft.
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4 out of 5 stars
stars
4,742 ratings2,311 reviews
  1. 5 stars58% (2,740)
  2. 4 stars16% (750)
  3. 3 stars7% (320)
  4. 2 stars4% (173)
  5. 1 star16% (759)

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Showing 1,751-1,760 of 2,311 reviews
May 17, 2024
Reviewer name: Sams Shopper
1 out of 5 stars
1 out of 5 stars review

Failure in 2 years.

Bought this item ( 6.5 cu ft Thomson freezer) in May, 2022. Seemed to work okay until it didn't. Compressor hums and then clicks off. A few minutes later, repeat. Didn't catch it until a day or more later. Should have lasted more than 2 years.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Sams Shopper, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer 6.5 cu. ft.. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.

Feb 5, 2024
Reviewer name: let down
2 out of 5 stars
2 out of 5 stars review

Upright Freezer

The freezer was purchased just over two years ago. I broke today. It is very small and is NOT frost free. I am very disappointed with this unit and would not recommend this product.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello let down, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer (6.5 cu. ft.) @ Sam's Club. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.

Mar 14, 2022
Reviewer name: Disappointed Customer
1 out of 5 stars
1 out of 5 stars review

Quit working!!

Had this less then 2 years. Has already quit working. Very disappointing we almost loss a freezer full of Deer Meat. And Sam's don't cover it. Only 90 day warranty.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Disappointed Customer, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Aug 22, 2023
Reviewer name: JJM
1 out of 5 stars
1 out of 5 stars review

Turned into a fridge

Good freezer for a while. I like that it was upright so items were easy to get to. But after about a year, it doesn't freeze anymore and is basically just a fridge. I saw somebody selling one on Marketplace with the exact same problem.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello JJM, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Aug 19, 2021
Reviewer name: new sam memeber
2 out of 5 stars
2 out of 5 stars review

seal leaks

seal leaks from day one, have to wipe ice off seals, need to de-ice every 2 weeks, Sam's says to bad. also it needs a wire at top of back to stabilize, is top heavy and easily fall on kids , or people if not careful

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hi new sam member - adjust your door by loosening the hinge at the top, moving the door and tightening the hinge again. The frost is caused by warm humid air entering the freezer and condensing. It is easily resolved by adjusting the door.

Jul 7, 2021
Reviewer name: Lithium
1 out of 5 stars
1 out of 5 stars review

Nope

Keeps stuff frozen well, but I'm constantly defrosting it! Top will build up s2 inch thick layer of Friday that I'm removing once a week, and now it's starting to spread further and further down each shelf. Don't waste your money on this.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hi Lithium. Check that your door is closing properly (you can adjust the door). Frost is caused by warm humid room air entering the freezer and condensing/freezing. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Aug 23, 2020
Reviewer name: Mike
2 out of 5 stars
2 out of 5 stars review

Did not get Cold

I bought this freezer a week ago. Fit well in the garage. I plug it in waited for 2hours. Did not get cold . Ok I waited for a Day and turn the dial setting to 3. Still no cold. I can hear the motor running. But no results. Any suggestion?

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Mike we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Jan 6, 2023
Reviewer name: Not Happy
1 out of 5 stars
1 out of 5 stars review

Not working after two years

Not good quality. The compressor stopped working a few days ago. I agree with other users. Please spend a bit more money for a good quality freezer that would last a long time.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Not Happy, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

May 19, 2021
Reviewer name: Satisfied
5 out of 5 stars
5 out of 5 stars review

Nice little freezer

I got it March 24 and loaded food into it the same day. Works great. Quiet. Perfect size. I have noticed a little whooshing noise when I close it, but it sounds like it's just sealing closed.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Satisfied, we appreciate your feedback with for your recent experience with the Thomson 6.5 Cu.Ft. Upright Freezer. We hope to continue to be able to provide you and others with new and exciting products.

Mar 16, 2023
Reviewer name: Informedconsumer
2 out of 5 stars
2 out of 5 stars review

Good till it isn't

This was purchased less than 2 months ago and have a mix feeling about it. Pro: price, size Cons: suddenly starting having temp fluctuations, won't stay frozen

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Informedconsumer , we appreciate your feedback and would like to apologize for your recent experience with the Thomson upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853