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Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for
Thomson Upright Freezer 6.5 cu. ft.
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4 out of 5 stars
stars
4,742 ratings2,311 reviews
  1. 5 stars58% (2,740)
  2. 4 stars16% (750)
  3. 3 stars7% (320)
  4. 2 stars4% (173)
  5. 1 star16% (759)

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Showing 1,731-1,740 of 2,311 reviews
Jun 21, 2020
Reviewer name: julie
1 out of 5 stars
1 out of 5 stars review

having issues 7-8 months in

Had this for under a year and it’s causing problems. Constant ice build up from the beginning and now it trips the circuit a few times a day.

Helpful?52HMGDZ492XF40980104427
Feb 25, 2020
Reviewer name: Sarah
1 out of 5 stars
1 out of 5 stars review

Missing pieces, broken

I was excited for this to arrive only to have massive disappointment. The top two bolts are missing and as a result the entire top picks up.

Helpful?52HMGDZ492XF40980104427
May 1, 2022
Reviewer name: JGP
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Failure to work

Plugged the unit in & it did not get cold. Something was faulty & I had to repack the entire unit & return it to Sam's Club for a refund.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello JGP, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Jun 18, 2023
Reviewer name: Jean
1 out of 5 stars
1 out of 5 stars review

Did not work

Bought this product and it does not freeze. Returned it and fingers crossed the 2nd one works. If not I'll write another bad reviews

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Jean, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Jan 5, 2019
Reviewer name: Jenny81
1 out of 5 stars
1 out of 5 stars review

Stopped working

I only had this freezer for 5 months. It stopped working and defrosted all of my food. What a big waste of money DON’T BUY!!!

Helpful?52HMGDZ492XF40980104427
Jul 18, 2022
Reviewer name: ANDYCOOL22
1 out of 5 stars
1 out of 5 stars review

Died in less than 2 years

purchased in august 2020 and died june 2022. all support would reiterate was that the warranty was 1 year. BUYER BEWARE

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello ANDYCOOL22, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Feb 28, 2021
Reviewer name: Scott
1 out of 5 stars
1 out of 5 stars review

Upper shelves won't freeze food

Top 3 shelves will melt ice crea m and bottom shelf will turn Ice cream hard as rock. Started having issue within 5 months.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Scott, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 Cu Ft Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Feb 17, 2021
Reviewer name: Mattew
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Can’t reverse or flip door

Door can’t be flipped or switched side since not closing properly sealed, tried several times - magnets don’t seal as it comes from manufacture

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Mattew, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 cu. ft. Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

May 25, 2021
Reviewer name: Freezer
1 out of 5 stars
1 out of 5 stars review

Stopped working after defrosting.

Purchased two years ago and not worth repairing. Got what I paid for. Will now buy a frost free nice freezer.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Freezer, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 Cu.Ft. Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Apr 24, 2021
Reviewer name: Aamo
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great product

I was very pleased with this small freezer. It’s just the right size for a small area or small family.

Helpful?52HMGDZ492XF40980104427