Customer reviews for Thomson Upright Freezer 6.5 cu. ft.

Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for

Thomson Upright Freezer 6.5 cu. ft.

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4 out of 5 stars

stars4,740 ratings2,309 reviews

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Nov 21, 2025

ANASTASIA

1 out of 5 stars review

Unit Failed in Under 5 Years

The freezer failed in under 5 years of use. Compressor will not start and all of the food inside was thrown away.

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May 25, 2021

Freezer

1 out of 5 stars review

Stopped working after defrosting.

Purchased two years ago and not worth repairing. Got what I paid for. Will now buy a frost free nice freezer.

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reply from Supplier Response

Hello Freezer, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 Cu.Ft. Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Mar 31, 2023

seth

1 out of 5 stars review

stop working after a year

I should have read the reviews. The freezer stopped working after 2 years. Don’t buy. Sam’s Club should not be selling this garbage.

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reply from Curtis International Ltd.

Hello Seth, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

May 16, 2021

Jennifer

4 out of 5 stars review

Verified Purchase

Great to have but

This standup freezer is exactly what we needed I just wish it had a little more space but other then that we loving it

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Jun 8, 2019

Emma

1 out of 5 stars review

Horrible

Damaged upon delivery. It turned on and worked until it completely froze up. Ice everywhere. I do not reccommend and wish I knew how to return.

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Jun 1, 2021

Anibal

2 out of 5 stars review

Lot ice, constant dripping

Ice that forns to closet to the door, constant dripping on First fridge shell. Need to cleane daily.

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reply from Supplier Response

Hello Anibal, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer 6.5Cu.Ft.. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Dec 14, 2019

Shannon

1 out of 5 stars review

Dented product

I bought this outside box showed no damages we drove home opened box and had these dents in door very unhappy

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May 28, 2021

Allison

1 out of 5 stars review

Save your receipt

Be sure to save your receipt. Not even a year old and it has quite working. $100’s of beef had to be thrown away.

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reply from Supplier Response

Hello Allison, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 Cu.Ft. Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Jan 12, 2022

Randy

1 out of 5 stars review

Stopped freezing all of a sudden

This freezer worked great for a while and then stopped freezing and ruined hundreds of dollars worth of food. Beware!!

Helpful?

reply from Supplier Response

Hello Randy, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Nov 14, 2021

1 out of 5 stars review

stopped working after 11 months

Stopped working after 11 months. Lost a full freezer of food. Size of the freezer is perfect and is a space saver but this freezer is junk.

Helpful?

reply from Supplier Response

Hello AA, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.