The unit appeared to be in perfect condition when I installed it. However, after 1 week of operation, the freezer shelves were covered in frost - up to 2” thick in some places. After close inspection, I discovered the door gasket was not sealing on about a 6” section. I used a hot air dryer to “relax” the gasket and secured the door in place with rope to “train” the gasket. Fortunately, it worked, as I did not want to take the freezer back (2hr drive).

Cools well, door suction good, but it has the back right corner crushed as if been dropped and the left front corner crushed, a dent in the door, a deep dent in the right side and several small dents in the left side, delivered early, and left on my porch.

We already had a small freezer that we kept on our glassed-in patio. But, between that freezer and the refrigerator freezer, there wasn't room for much more. "More" often means stocking up on "BOGOs" to save money. This freezer is twice the volume of the existing one and occupies the same floor space. The extra volume is in the vertical dimension. Quality and packaging were excellent - no damage. It cools faster than the existing one and could be set for lower temperatures if needed. Leveling was easy enough using the two front leveling adjusters. But, the slope of my patio required adding a thin piece of plywood under the rear. The price of this freezer was very good and free shipping as a "Plus" member was a bonus!

Nice little freezer. Holds a fair amount of stuff. They need to pack the bottom better. The plastic piece that goes on the bottom of the door, where you switch the door from one side to the other is broken off. Also a dent in the side. Works good otherwise.

Waited more than 30 days for delivery. Delivery was made to front door and not back door as requested. Small dent in the side of the freezer door, does not affect performance. Nice size freezer, and appears after these few days that it works as expected. Good value if you can be patient.

So far so good! We liked the size and the ease of use. It doesn’t take up a great desk of room and no bending over to dig for items as we’ve done for years in the chest style. If you aren’t planning to overbuy foods you may forget about, it’s perfect!

I don't like to store my frozen meat & vegetables in self defrost freezers. This freezer is the traditional type & the selves have coils that keep everything well frozen & easy to reach. The freezer is large enought to hold at least a quarter of beef & small enough to easily clean & move around. I have two large freezers & they must run even when they are almost empty. This size allows me to consolidate my frozen items & shut down the empty ones. The fact it is upright is a great plus, I don't have to move things around to find what I want. I bought this last freezrer for my son & he loves it too. Thank you Thomson for making these freezers.

Absolutely terrible, it took a week longer to arrive, arrived badly dented, customer service was awful, they wanted me to bring it back in instead of picking it back up and then said they were out of stock. Just an awful experience and definitely didn't feel like an appreciated customer.

Never received one in good condition. Sent back twice.

Bought this and it stopped working and everything went bad in a month and Sam’s was no help