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Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for
Thomson Upright Freezer 6.5 cu. ft.

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Oct 26, 2022
Samantha
1 out of 5 stars review

NOPE. DON’T BUY UNLESS YOU LIKE WASTING MONEY

I just had to throw out SO MUCH FOOD. We haven’t even had this for 2 years and it completely died! All the produce that grew in my garden is GONE. I’m so beyond furious!

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Samantha, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Jul 18, 2022
Ahmad
1 out of 5 stars review

DON'T BUY! I lost food more than the freezer price

Purchased in July 2020 and died in July 2022. I lost food more than the Freezer price. DON'T BUY THIS.. after doing my research I found that the manufacturer warranty is only 1 year and it is not refundable !!!

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Ahmad, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Apr 22, 2023
Piazia
1 out of 5 stars review

Horrible piece of crap

Stopped working after 6 MONTHS. Sam's Club didn't want to talk to me. Only available rep in the Phillipines. I lost over $500 in food spoilage. Will never again make any kind of major or important purchases at Sam's.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Piazia, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.As clearly detailed in the OEM warranty terms in the User Guide, the freezer warranty only covers the freezer and does not cover the contents (which are typically covered by a homeowner's/tenant's insurance).

Jan 16, 2022
Chris
1 out of 5 stars review

Stopped freezing after 15 months

I had a freezer before this one that was a chest freezer that I had for 5 years and bought this to prevent reaching into it and this freezer stopped working after 15 months which made about $500 worth of meat go bad

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Chris, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Jul 11, 2022
thawed
1 out of 5 stars review

freezerless

I bought one of these lasted 3 min h then the door came off hinge was bent. Took it back got another one. This one lasted a week and just died. Quality of these freezer is not very good

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello thawed, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Mar 18, 2023
Amy M
1 out of 5 stars review

Don’t buy this!

Purchased this freezer and didn’t last ten days. Ended up losing so much money in meat because the motor stopped working. Trust the many reviews that say this is crap. Wish I would have looked before buying.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Amy, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Jan 14, 2020
Bill
1 out of 5 stars review

This was damaged when it was received.

The top panel of the freezer was damaged when received. The box was not damaged so there for it must have been damaged when it was packed. Not sure that I would trust this product or for that matter the Thomson company.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Bill, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

May 6, 2023
CPW
2 out of 5 stars review

Thomson upright freezer

This Thomson upright freezer it’s awful, it is still working after a year but makes way to much frost that, I can keep up scraping and defrosting. Frost takes over the room in it so it’s hard to put things in.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hi CPW, it sounds like your Freezer Door is out of alignment. Here is a tutorial on how to diagnose and resolve the issue of condensation and frost in refrigerators and freezers.How to Reduce & Resolve Frost Buildup in Upright Freezers, Refrigerator and Freezer Compartments of Refrigerators.Frost occurs when moisture in ambient air touches the cold evaporator coils, metal shelves and interior sides of a freezer or refrigerator.Steps you can take to reduce frost build up:Move your hand around the outside of the freezer/refrigerator door. If you feel cold air, then the door is not sealing adequately. You can adjust the door by loosening the top hinge to reposition/adjust the freezer door to create a tight seal.Adjust the front levelling feet of your unit such that the front of the unit is slightly higher than the rear. Gravity will assist the door to close with a proper seal.TIP: Close the door on a dollar bill (or similar). The dollar bill should not easily pull out - there should be some resistance. Perform the “Dollar Bill Test” on the top, both sides, & bottom of your freezer door, and adjust accordingly.Do not over fill your freezer to prevent food items from shifting and preventing the freezer door from closing properly.Place only cool or cold food items in your refrigerator or freezer. Hot foods introduce humidity into the food storage compartment, which contributes to frost build up. Allow hot foods to cool before placing them in the refrigerator or freezer.Wrap foods tightly with plastic wrap. Butcher paper is not an adequate wrapping material. Glass container lids typically do not provide a proper seal.Dry the exterior of food before storing. By the time you reach home after purchasing frozen foods, the food items may have defrosted a bit and moisture may have already developed on packaging. Reduce the amount of time the door remains open. Labelling and organizing your foods so you can easily identify them will help shorten the number and duration of freezer trips. Set the freezer temperature so the freezers interior compartment stays around 0F (-18C), as higher and lower temperature settings contribute to frost build up.Door Seal Care:Keep the door seal clean. You can clean your door seal with a solution of one tsp of baking soda to a quart of lukewarm water. Pour the solution onto a clean sponge, and wipe it over the seal. Sponge off the solution with clear water and dry the seal with a clean cloth before closing the freezer door.Keep the door seal flexible by lubricating it with some petroleum jelly (e.g. Vaseline). Wipe it on and wipe it off with a clean dry cloth.

Dec 6, 2022
Destroyed food
1 out of 5 stars review

Doesn't last long!!!!!!

I bought this freezer less than two years ago and it quit working without warning. I lost hundreds of dollars of food. I have had lots or refrigerators and freezers, this is the first one that died this quickly. Most have lasted over 15 years.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello, we appreciate your feedback and would like to apologize for your recent experience with the freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Aug 19, 2022
amberFho
2 out of 5 stars review

Delicate legs, gasket does not stay in

This freezer was a waste of money. One of the legs broke right away and gasket does not stay in the door making it leak and freeze up around the top controls :( It is cold

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello amberFho, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.