Hello Piazia, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.As clearly detailed in the OEM warranty terms in the User Guide, the freezer warranty only covers the freezer and does not cover the contents (which are typically covered by a homeowner's/tenant's insurance).

Hello clou128, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Hello Karissa, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Hello Aff2kin, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Hello Bonnie76, we appreciate your feedback and would like to apologize for your recent experience with the freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Hi Mike - it sounds like your door is out of adjustment. To check if your door/gasket is leaking air and allowing warm humid room air to enter the freezer and condense into frost, close the freezer door on a dollar bill in several spots on the top, bottom and both the hinge side of the door and the opening side of the door. When you attempt to pull out the dollar bill, you should experience significant resistance. To adjust the door, loosen the screws holding the top hinge and adjust the door until the dollar bill is difficult to pull out. Also adjust the front bottom legs so that the front of the freezer is slightly higher than the rear to allow gravity to assist in closing/keeping the door closed.

Hello Tyler, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Hi Dolores Brown - we are pleased to hear you are enjoying your Thomson Upright Freezer.