Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for
Thomson Upright Freezer 6.5 cu. ft.
Back to item details
4 out of 5 stars
stars
4,741 ratings2,310 reviews
  1. 5 stars58% (2,740)
  2. 4 stars16% (750)
  3. 3 stars7% (320)
  4. 2 stars4% (173)
  5. 1 star16% (758)

Member photos

  • +291 images
Sort by |
Showing 101-110 of 2,310 reviews
Jul 9, 2018
Gfinlet
1 out of 5 stars review

Verified Purchase

Don't buy

I bought this and right out of the box it wouldn't work. Freezer would come on but never get cold. Had to ship it back.

Helpful?52HMGDZ492XF40980104427
Apr 15, 2018
Ma
1 out of 5 stars review

Verified Purchase

Awful

I bought 1 weeks ago and was crushed bad on side.replacement didn’t freeze at all.waiting for refund.so much aggravation would never do it again!

Helpful?52HMGDZ492XF40980104427
Mar 2, 2020
Johnnie 5
1 out of 5 stars review

Verified Purchase

Poor construction

First unit would not stay cold enough to freeze. Poor construction on top cover that holds door in place (plastic parts)

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Johnnie 5, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer (6.5 cu. ft.). We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Jan 27, 2023
Wurknit
1 out of 5 stars review

Verified Purchase

Disappointing

The freezer must have been dropped because it doesn’t sit level and I didn’t have time to take it back

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Wurknit, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.The front legs are adjustable. Please check them and adjust as required. (It's best to have the front of the freezer slightly higher than the rear so gravity helps the door close.

Mar 30, 2018
Georgia penguin rescue
5 out of 5 stars review

Verified Purchase

This is a freezer

When you put something into it, several hours later it will be frozen. It’s all one can ask for from a freezer.

Helpful?52HMGDZ492XF40980104427
Jan 18, 2019
AP
1 out of 5 stars review

Verified Purchase

I bought this Freezer by the end of December. Freezer stopped working after a few days of use. Very disappointed by this purchase.

Helpful?52HMGDZ492XF40980104427
Aug 18, 2023
Yucheng
1 out of 5 stars review

Verified Purchase

Order new one, pick up used

I order new one to store pick up when I took home, I can’t believe it was used and people return it.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Yucheng, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Dec 6, 2020
Bob
2 out of 5 stars review

Verified Purchase

Freezer good, Sam's..eh

I was given a used smelly dented freezer. I had to travel to the next closest Sam's to get another. That NEW freezer works fine.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Bob, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Oct 29, 2020
Anonymous
2 out of 5 stars review

Verified Purchase

Not a happy camper

Got home and unwrapped and noticed damage to the inside if the freezer ar each point where the shelves sit.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Feb 6, 2019
Windy
1 out of 5 stars review

Verified Purchase

Awful

The first one did not work. The second one was all broken. I still don’t know if I have been credited.

Helpful?52HMGDZ492XF40980104427