Hello Wurknit, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.The front legs are adjustable. Please check them and adjust as required. (It's best to have the front of the freezer slightly higher than the rear so gravity helps the door close.

Hi Beth - Water and Ice building up in your freezer is most often caused by the door being out of adjustment. You can adjust the door by loosening the top hinge.<br />Run your hand around the edge of the door - do you feel cold air?<br />Try the &#34;dollar bill test&#34; - close the door on a dollar bill at several locations around the door - there should be significant resistance when you try to pull out the dollar bill - if it pulls out easily, the door is out of adjustment.<br />Adjust the front legs such that the front of the freezer is slightly higher than the rear - gravity will assist in keeping the door closed.<br />Lubricate the door gasket with a bit of petroleum jelly (Vaseline) to keep the gasket pliable.<br />Moisture in the freezer also comes from the contents - keep frozen foods covered/sealed in plastic - butcher/freezer paper is not a good wrapper.