The pacs dont dissolve. I keep trying and they just won't which means I'm having to run my dishwasher 2-3 times for one load. It was a waste of money from buying the pacs and from having to re-run my dishwasher. I guess I should've bought a small pack of them before I wasted the money for a box of them that I can't use.

I am sorry to say that when using cascade complete Fresh scent Dawn packs that all my tupperware containers and sports bottles have the after smell and taste of the fresh scent, I have rewashed them and ran them through the dishwasher without any soap. They still have that taste and i had to throw them all away. What a waste.

[This review was collected as part of a promotion.] Despite our water heaters being set at "very hot", the packets don't always dissolve. Nothing else is drawing on hot water. I no longer store the packets under the kitchen sink; indeed, I keep only a few packets at a time in the kitchen.

I've been a Cascade user for over 30 years but not anymore. Your phosphate free formula DOES NOT WORK!!! It is destroying all my dishes, glasses and flatware leaving a heavy white film that is almost impossible to remove. I have a very high end machine and I do not have hard water so your suggestions and explainations about how to rectify are not correct. This new formulation simply DOES NOT WORK!! I will never buy this product again unless the old formulation is again available.

I have a 1 yr. old Amana dishwasher. Your product leaves coffee, tea, milk & lipstick stains. It does a poor job on dishes & silverware as well! Its as though there is no detergent used at all. The hot water tap is softened, so that is not the cause & the dishes are rinsed before loading. Why have a dishwasher?

I was using a different brand, but my glasses kept getting cloudier and cloudier, also I had to pre-rinse the dishes. I knew there had to be something better out there... and I found it in Cascade Complete Pacs ! WOW !! My dishes are now super clean without pre-rinsing, the glasses look like new and the silverware is spotless !

As with many of the other consumers we recently purchased a box of Cascade Complete. Cascade has been in my household since I can remember as a child. It only took one use of the new Cascade Complete and every dish, glass, plastic utensile and silverware are completely coated with a film. I watch the video on hard water and cannot believe there are not large warning labels across the box. The company knows this will happen, but doesn't consider a significant issue. Obvisously I will be using other treatments to soften the water, but the company should of forewarned us with a big large label.

Cascade does NOT clean dishes. Residue left on cups and water spots and grime on glasses. This is my 2nd new dishwasher in 3 years and performance by Cascade is horrible. I will never buy another box. One would think that performance would have improved over the years but it appears Cascade has deteriorated.

I used the product exactly as directed. My dishwasher is a Maytag and just a few months old. I found the product mostly undissolved and stuck to a knife in the silverware basket. Not exactly what I expected. I would say about 1/10 of the product had dissolved. I don't know how it is expected to work if it doesn't dissolve.

This dish detergent is the worst stuff I have ever used. I have had to throw away all of my plastic storage containers because they smelled like Gain. They even made my food that had been stored in them taste like the smell of Gain. Unfortunetly I had thrown the packaging away before I realized this and could not apply for a refund. I had refilled my 60 pac Cascade canister and that is why I felt safe throwing away the refill pkg (your idea). Of course I threw away all of the pacs that were not used. How could you even think of doing such an awful thing! I can't wait to see if you add this review to your site.