[This review was collected as part of a promotion.] Despite our water heaters being set at "very hot", the packets don't always dissolve. Nothing else is drawing on hot water. I no longer store the packets under the kitchen sink; indeed, I keep only a few packets at a time in the kitchen.

I have used Cascade and loved it for so very many years, that I now just don't know what to do. The liquid dish detergent just does not get my glasses shining or dishes clean, especially on the top shelf of the DW. It seems I have to re-wash everything by hand, so why bother with a dishwasher. Can you get a lobbyist to help you out of the phosphate bind you are in? One needs to ask if it is worth using far more water to clean dishes than some phosphate. In my dry climate, I vote for phosphate, as water is a precious resource. I sure don't want my dishwasher to become obsolete. I have stood by your product for so many years, that I cannot imagine it doesn't work anymore. I'm so sorry.

Tried the new complete Cascade because I use the regular cascade packets and thought it would be great. Dishes came out smelling like soap and left a slimy feel to everything. Even the silverware! Made our coffee cups smell and you could taste the soapy taste in our coffee! My husband threw out a the whole bag just so I wouldn't use them again. (Only used it three times and had bought a big bag!!!) Got the regular Cascade with Dawn and notice a big difference in the dishes. Hated this new product!!!

[This review was collected as part of a promotion.] I bought my first dishwasher detergent "pacs" and decided on Cascade. I have always used Cascade and am a loyal user. The pac stopped up my dishwasher! I suppose it did not dissolve as it should have done andI had a dishwasher FULL of water. Some even leaked onto my floor. I will stick with Cascade powder.

I do not like the new "Fresh Scent" in my dishwashing detergent. It was the only available product in that store when I needed to buy more, so I thought I would try it. But, it is overwhelming! The scent lingers in my dishwasher and is not a smell I associate with clean dishes. It smells like a laundromat. It is not "fresh" at all, but obtrusively "scented" when all I want to smell is clean dishes.

Re: Cascade Complete I recenly had a stove malfunction while cooking green beans which resulted in one of my very best pieces of cookware being left with a thick coating of burned beans in the bottom. Usually I can boil Soda & water to cut burned food loose but this time it was to no avail. Being a faithful user of Cascade Complete I decided to try boiling one pac in the pot. Right away the water turned black and the burned food began releasing. I repeated the process and, to my great pleasure, my pot is like new and the burned food is only a bad memory. Not knowing whether or not you had this on your suggestion list, like overnight casserole dishes, I thought I would pass it along to you. I am so pleased and happy to have salvaged my cookware and I owe it all to Cascade Complete. Thank you for such a wonderful product.

I have used regular cascade on my aluminum pots for years but when I used the action pacs with dawn they all came out black. What happened to the quality control?? I read the replies from Cascade about about some aluminum not being dishwasher safe but I have always put mine in the dishwasher with no problems. Only the gel pacs have discolored them. Very dissatisfied!

I would like to have a choice in my washing cycles. My dishes don't get clean unless I use the heavy duty cycle and this cycle uses tons of hot water so up goes the electric bill. I washed a normal load on the normal cycle last night and my dishes still had a slimy film and small particles of food left on my plates. I have found another product w/phosphates and I'm ordering right now. So long Cascade.

To Whom It May Concern, I was extremely disappointed in your cascade pac. Inside my bag all of the little pacs were stuck together. As I tried to separate them the packs tore open and I had powder and gel oozing everywhere. Now the bottom of my bag is filled with powder and gel and I am unable to use half the pacs. I have always loved cascade products but now I am rethinking that since I just wasted a ton of money.

Our dishwasher is 10 years old. We have well water so there are trace elements in it and lime scale builds up. I'm a dedicated penny pincher so I've tried all kinds of dish detergents. Cascade Platinum is the only one that consistently gets everything in my dishwasher clean!! I have only to switch to another brand and a couple of washes later, I see grease and food left on the dishes on the top rack. Switch back to Cascade Platinum and it goes back to clean!