Thanks for getting in touch. While our Magic Eraser is designed to compress and break down as it's used, it should last you longer than 2 minutes. For best results, wet the pad with water before you use it, then squeeze out excess water rather than twisting the pad. Also, don't use any cleaning product with the pad.

Thanks for getting in touch. Our Magic Eraser is designed to compress and break down as it's used, however, it should last longer than 5 minutes. We're sorry to hear of your experience, and would like to provide some tips for future use. For best results, wet the pad with water before you use it, then squeeze out excess water rather than twisting the pad. After use, rinse the product and leave it to dry naturally.

We'd always expect you to get the best results possible when using the Magic Eraser, so we're disappointed to hear about this. Please give us a call at (800) 248-1612 as we'd like to better understand your experience.

We apologize for any confusion, Magic Erasers are designed to crumble and break down as they're used, much like a pencil eraser does! For best results, wet the pad with water before you use it, then squeeze out excess water rather than twisting the pad. If you're looking for more muscle in your eraser, check out our Extra Durable Magic Eraser! Its 50% stronger for heavy-duty cleaning. Please feel free to give us a call at (800) 248-1612 if you have any questions.

The last thing we want you feeling is disappointed! Please know that our Magic Erasers are designed to break down, but they should always provide you with a great clean. For tougher jobs, we suggest using our Extra Durable Magic Eraser! We have a Magic Eraser for nearly any project, and we'd love to introduce you to all of them. So we can, please call us at (800) 248-1612.

Hate to hear Mr. Clean Magic Erasers didn't live up to your expectations. Call us at 1-800-248-1612 so we can learn more & make this up to you. We're open M-F from 9-6 ET. Hope to hear from you soon!

We work hard to make sure the results you see from the Magic Erasers make you believe in magic, so we're disappointed to hear this. We'd like to chat and get more information to help you believe, so when you have a chance, please reach out to us at (800) 248-1612.