Quality is super important to me, and my team has done lots of testing to make sure my Magic Erasers are effective, so this isn't what I'd expect, Cheryl! Although it's normal for the eraser to break down slowly during use (like a pencil eraser), I wouldn't expect it to break, so I'd like to learn more to see how I can help. Just give my team a call at: (800) 248-1612 when you get a chance! - Mr. Clean

While our erasers are designed to break down with use, we want you to feel confident they can take on your tough messes, Stacey! We recommend using our Magic Eraser Foaming Bath Scrubber as this version is specifically designed to take on surfaces in your bathroom. If you're still having trouble, please give us a call at (800) 248-1612 so we can help further.

We always want you to have a great cleaning experience with our Magic Erasers! It might be helpful to know that the product is designed to break down as it's used and for best results we recommend wetting the pad with water before use. We'd like to continue this conversation so we can find a way to help, please give us a call at (800) 867-2532 when you have time to chat.

We're sorry you didn't get the results you expected with your Magic Erasers. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. This product is designed to compress and break down as it's used, like a pencil eraser. It can leave behind small pieces of residue, just as a pencil eraser does. How long the product lasts depends on how many times you use it and how rough the surfaces you use it on are. For best results, wet the pad with water before you use it. Then, squeeze out excess water rather than wringing or twisting the pad. Do not use any cleaning product with the pad. After use, rinse the product and leave it to dry naturally. So we can help you further, please call us at (800) 248-1612 Monday through Friday, from 9 AM to 6 PM EST.