We're glad you've contacted us to let us know, as this certainly isn't the quality we expect out of our Magic Eraser. We recommend to never use any cleaning product with the pad. Please contact our team via phone at (800) 867-2532 when you have time, and we'd be happy to assist you further.

We apologize for any confusion, Magic Erasers are designed to crumble and break down as they're used, much like a pencil eraser does! For best results, wet the pad with water before you use it, then squeeze out excess water rather than twisting the pad. If you're looking for more muscle in your eraser, check out our Extra Durable Magic Eraser! Its 50% stronger for heavy-duty cleaning. Please feel free to give us a call at (800) 248-1612 if you have any questions.

Hate to hear Mr. Clean Magic Erasers didn't live up to your expectations. Call us at 1-800-248-1612 so we can learn more & make this up to you. We're open M-F from 9-6 ET. Hope to hear from you soon!

We'd always expect you to get a great clean when using any Mr. Clean product, so we're very sorry if his wasn't the case for you! Please know that all of our products go through many quality checks and test to make sure they'll deliver great results. We'd like to learn more about your experience, so please give us a call at (800) 248-1612.