We're sorry you didn't get the results you expected with your Magic Erasers. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. This product is designed to compress and break down as it's used, like a pencil eraser. It can leave behind small pieces of residue, just as a pencil eraser does. How long the product lasts depends on how many times you use it and how rough the surfaces you use it on are. For best results, wet the pad with water before you use it. Then, squeeze out excess water rather than wringing or twisting the pad. Do not use any cleaning product with the pad. After use, rinse the product and leave it to dry naturally. So we can help you further, please call us at (800) 248-1612 Monday through Friday, from 9 AM to 6 PM EST.

We'd always expect you to get the best results possible when using the Magic Eraser, so we're disappointed to hear about this. Please give us a call at (800) 248-1612 as we'd like to better understand your experience.

Thanks for getting in touch. Our Magic Eraser is designed to compress and break down as it's used, however, it should last longer than 5 minutes. We're sorry to hear of your experience, and would like to provide some tips for future use. For best results, wet the pad with water before you use it, then squeeze out excess water rather than twisting the pad. After use, rinse the product and leave it to dry naturally.

Thanks for sharing your feedback with us! Your comments are important to us, and we’ll make sure to let our team know you’d like to see bigger Magic Erasers so they fit more comfortably in your hands. In the meantime, have you tried our Magic Eraser Sheets? They’re not bigger block, but the thin and flexible sheets can mold around faucets and fixtures, reach under and around knobs, and even mold around your finger to pinpoint the exact spot you want to clean! We always want to help you get a great clean, please feel free to give us a call at (800) 248-1612 if you have any questions.

Thanks for getting in touch. While our Magic Eraser is designed to compress and break down as it's used, it should last you longer than 2 minutes. For best results, wet the pad with water before you use it, then squeeze out excess water rather than twisting the pad. Also, don't use any cleaning product with the pad.