After using Tide for so long, we’d hate to see you go, and would like to help you further. In 2014, we did change the scent of our Tide Original powder, however, if you prefer the older scent, you might be interested in trying our Tide plus a touch of Downy Clean Breeze powder detergent. If you’d like to share more about your experience, please give us a call at 800-879-8433.

Thank you for sharing your thoughts regarding your recent Tide Original Powder Laundry Detergent purchase. Please know, your happiness is very important to us, and we're sorry to learn you're not a fan of our updated fragrance. We're hopeful you'll give us a call, because your comfort is very important to us, and we want to make sure we help you as best we can. We're answering calls from 9 AM to 6 PM, EST on Mondays through Fridays, and until 5:30 PM, Saturdays and Sundays. Our number is 1(800) 725-3296. Call at your convenience.

After years of loyalty, the last thing we want you feeling is disappointed. We haven't updated our formula or scent recently, so this absolutely isn't something we'd expect. When you can, please give us a call at (800) 879-8433 so we can help further.

Thank you for sharing with us. Our team puts our products through many quality checks to ensure you get the laundry experience. We'd like to learn more about your experience, and if you would like to share please feel free to give us a call at (800) 879-8433 (9:00AM-6:00PM CST). -The Tide Team

Sorry you feel this way after all your years of loyalty. All of our scents have been tested by our Quality Team with people like you to ensure we continue to deliver a quality scent experience you expect from Tide, and we’re sorry if you felt that this wasn’t the case. We'll be sure to share your thoughts.

We're so sorry that one of our loyal users had this experience. We're all about exceptional laundry days, and enjoying your fabrics in comfort, so we conduct many quality and safety checks to ensure this. This isn't something we take lightly, especially if you used our Tide Powder in the past with no issues. Because we take reports like this seriously, we'd like to hear from you about this, make a report to our Safety Team, and share more about our Free & Gentle Detergent which is designed for sensitive skin. Please call us at (800) 879-8433.

We're sorry you had this experience and we'd like to learn more and see how we can help. When you have a moment, please give us a call at 855-236-3353.

We can assure you that we haven't changed the formula or scent of our Original Powder since 2014. It's important to us that you're always getting the fresh, Tide scent you love, and we'd like to help further. Please call us at (800) 879-8433 when you can, Nell.