We truly appreciate your loyalty to Tide over the years, and we're very sorry to hear about your recent experience using Tide Powder Laundry Detergent. Please know that our products are thoroughly tested to be safe when used as directed, so this isn't something we'd expect to happen. We appreciate you letting us know so that we can help make this right. If you haven't already done so, we recommend discontinuing the use of the product. Please hold onto it for at least 2 weeks, incase our teams needs any additional information. We would like to learn more about the detergent to share with our Safety Team and to help us best assist you. When you have the chance, please give us a call at (800) 879-8433.

We want you to know that we have many quality steps in place to make sure that your Tide Powder and it's packaging leave our plant in pristine condition. While we can't control the shipping from the store to you, we're very sorry this didn't measure up to our standards. Please give us a call at (800) 879-8433. We're here to help

We're always looking for ways to delight our consumers with the superior clean of Tide. We're very sorry you do not like the latest innovations, and we'll be happy to make sure to tell our Development Team of your disappointment. If you have any questions, in the meantime, please give us a call at (800) 879-8433.

Thank you for being a part of our Tide family for so long, and we appreciate you taking the time to share with us. We continuously do research and listen to consumer feedback to create products we believe everyone will love, and we understand everybody has their own preference. If you are looking for the Tide Original scent, we recommend checking out our Tide Mountain Spring. We value your feedback, and would like to hear more. When you can please feel free to give us a call at (800) 879-8433.