We truly appreciate your loyalty to Tide over the years, and we're very sorry to hear about your recent experience using Tide Powder Laundry Detergent. Please know that our products are thoroughly tested to be safe when used as directed, so this isn't something we'd expect to happen. We appreciate you letting us know so that we can help make this right. If you haven't already done so, we recommend discontinuing the use of the product. Please hold onto it for at least 2 weeks, incase our teams needs any additional information. We would like to learn more about the detergent to share with our Safety Team and to help us best assist you. When you have the chance, please give us a call at (800) 879-8433.

We want you to know that we have many quality steps in place to make sure that your Tide Powder and it's packaging leave our plant in pristine condition. While we can't control the shipping from the store to you, we're very sorry this didn't measure up to our standards. Please give us a call at (800) 879-8433. We're here to help

We're sorry to hear that this has been your experience, since we put a lot of thought into creating features that we think you'll like. However, we do understand that preferences can vary, and your comments will be shared with the rest of our team. As well, we can assure you that our products have been thoroughly evaluated for safety. We'd like to mention that since we're always looking to bring you the latest innovations, we updated the scent of our Tide Original Powder Detergent in May 2022. We do recommend discontinue use of this product if you find that you're having this experience. We'd also like to gather some additional details for our Safety and Quality Teams, so please give us a call at (800) 879-8433 when you have a moment.

Whenever we make changes to our products, we do extensive testing to ensure it's just right for our new and old fans alike. We're sorry that you, a loyal Tide fan, aren't the biggest fan of this change. While scent is a preference, we'd love to hear from you about this and pass your feedback along to our team, since it's very important to us. We can be reached by dialing (800) 879-8433.

We're sorry to hear that a loyal Tide fan like you had this experience, since a lot of thought does go into the design of our products. We do heavily rely on feedback such as this, and we'll be sharing your comments along to the rest of our team. Your satisfaction means the world to us, and we'd be happy to look into this further for you. When you have a chance, please give us a call at (800) 879-8433.

We want to provide you with a detergent that cleans your clothes and helps remove odors, and we’re sorry that you’re not a fan of the Acti-Lift. Our Ultra Tide still has the same ingredients you’ve come to know and love, however, there are additional enzymes and ingredients to help remove dried on stains and brighten your fabrics. It may help to try our Tide Odor RESCUE In Wash Laundry Booster, which helps remove those pesky odors. So that we can help you further, please give us a call at 800-879-8433.

It is always nice to hear from a loyal Tide user. We would like to get more details from you about your experience. Please call us at 1-(800) 879-8433 with the product handy.