Customer reviews for Tide HE Ultra Powder Laundry Detergent (254 oz., 180 loads) forI'm not buying Tide ever again
I'm so disappointed in the new Tide scent. It smells like a cheap chemical dominated product. We are being gaslighted by efficiency experts who study environmental issues and I don't believe they can't do better. People like fragrance and somehow anything that brings life and joy they seem to ban- misery loves company. I'm not purchasing anymore.
We're sorry to hear that you're feeling disappointed. We can assure you that we put a lot of thought into our scents, though we do understand that preferences can vary from person to person. We do value your feedback, and your comments will be shared with the rest of our team. We'd also like to learn more about your experience, so please give us a call at (800) 879-8433 when you can.
It's a shame calling this "Original"
What happened to the scent everyone loved?? Why change a good thing? To save money. That's why. I'm sure I'm going to get a canned reply about how this was "researched a whole bunch to make sure..." blah blah, ad nauseum. Bring back the ORIGINAL "original" scent and I bet you'll see your reviews take a pretty big jump That said, I'm hugely disappointed by the latest formulation. The scent is not refreshing. It's overpowering. It's also not the original scent. It cleans fine I suppose. I stopped using it. Did I mention the scent....? Bring back the OG original please.
We pride ourselves on our customer service, and we're sorry to hear you feel this way. It's true that our scent was tested with consumers to ensure we continue to deliver the great scent experience you expect from Tide, and there's a lot we could learn from you too. We hope you'll reach out to us at (800)879-8433 to share more of your thoughts with our team.
Why
I recently decided to go back to an old favorite and was in for a surprise. When I opened the box there was a new scent and it's horrible. Honestly, it stinks to me and apparently a lot of other people who loved the old scent. If we want to use febreeze we could add it ourselves or offer it with the febreeze scent you like. I beg you to change it back to the original. I looovvveeeddd the way it made my clothes smell without adding all of these new additives. Listen to your customers and go back to the old recipe please. You may lose more consumers.
Thanks so much for sharing your feedback with us. We're sorry that you're not a fan of our Tide Original Powders upgraded scent. Whenever we make these changes, we do many tests to get the new scent just right. Although scents a preference, we'd still love to hear your thoughts about this. When you have a moment, please give us a call at (800) 879-8433.
The new scent is awful
We've been using Orignal Tide powder for ages, because it works great and smelled nice. The new scent is horrible. It smells like cheap perfume or air freshener and gives me an instant headache. The old scent was so light and never gave me headaches. The new one lingers on everything, including my baby's skin which never used to happen. It completely ruined two bibs (I've soaked them in vinegar, rewashed them, etc — nothing makes it better). I will never buy this again (unless the old scent is restored). Super disappointing since it works so well.
We’re sorry a loyal Tide fan like you is having this experience, Cait, and we hope you’re feeling better. Since safety is our top priority, we can assure you that all of our products have been thoroughly evaluated to be safe when used as directed. We’ll be sure to pass your comments along to the rest of our team. Also, we’d like to mention that we did update our Tide Original powder detergent, and the perfume system upgrade adds freshness technology for a nice scent during laundry and more scent after the clothes have dried. If you’d like to remove this scent from your clothes, we suggest rewashing your items in the hottest water temperature safe for the fabric, and if the items are bleach-safe, use bleach as well. We’d like to gather some more details for our Safety Team, so please give us a call at (800) 879-8433 when you have a moment.
Horrible smell!
After reading all these bad reviews on the new "original" Tide, I now realize it's not in my head, it's the Tide!! Why would you change a scent that's been around and loved by so many for decades with a scent that is overwhelming, sickening, and headache-inducing to a LOT of people??!! So many of the reviewers also say that they've used Tide for years with no allergic reactions, but suddenly with the new "original" formula, they're having suddenly having allergic reactions. You keep saying "we put a lot of research into creating something everyone will like," "your satisfaction/safety is important to us," "use Tide Pods Mountain Spring scent, which is similar to the original scent," blah, blah, blah, on and on. Who are all these people you performed research with?? You didn't ask for my input, and it's obvious from most of the reviews about the new smell/formula, you didn't ask them for their input either! Instead of changing up something that's been a great, reliable staple product for us and past generations for so long, why not just, ya know, create a new fragrance/formula, and keep the REAL original fragrance/formula on the shelf as an option instead of replacing it with some inferior product. Let the people decide if they want to switch to the new smell and formula, and those of us who have depended on the REAL original product can keep using what we've known and loved for so long. The people have spoken! Please listen to us!! You are losing customers right and left over this. Is it worth it? Do you even care, or are we just a number??
It's not "Original" when you change it!
I can't recall when I began using tide laundry detergent. College perhaps.. It's been at least 20 years. I now have to end this relationship. One of us changed for the worst and it wasn't me. Why, why, WHY do marketing people believe successful things MUST be changed? Did sales of original tide decrease during the pandemic? Very unlikely... Anyways, the new "improved" yet unannounced change has left me with clothes smelling so strongly I cannot wear them and have to store them in my garage. The smell began to overwhelm my entire 2400 Sq ft house with just a single laundry basket of clothes. I tried washing again with just warm water and double rimsing in both my top-load and HE machines. Natural fibers do better but I fear I'll have to donate and replace several hundred dollars of synthetic fabric athletic training clothes. I can't breath in that much smell. Who on earth convinced a corporate board this was a BETTER let alone a good idea?! We already smell like shampoo, soaps
We're sorry to hear that one of our loyal fans doesn't like the enhanced Tide Powder smell. Whenever we make these important decisions, we do extensive testing to ensure it's just right for our new users and old fans alike. We'd love to hear from you about this, and we'd like to hear your thoughts about this change. Please give us a call at (800) 879-8433.
Terrible new scent
There scent is horrific ! I've never had a reaction to any detergent or fragrance in my life, but I do to this new tide fragrance! The scent is absolutely way too strong, how this passed testing I have no idea. It is disgusting. I shocked that a top company like this would change such a good product to such an awful one. Tide is losing customers fast unless they change it back
We're sorry that this has been your experience, and we hope you're feeling better. We can assure you that safety is our priority here at Tide, and all of our products have been thoroughly evaluated to be safe when used as directed. A lot of thought goes into the design of our products, and we upgraded this perfume system so that you can enjoy even more freshness. We do value this feedback, and we'll be sure to pass your comments along. We'd like to gather some more details for our Safety Team, so please give us a call at (800) 879-8433 when you're able.
Obnoxious scent
My family has always used tide. I wanted to go back to the original scent, but it is not the original scent. I have allergies, and the “new original” Tide irritates them and gives me a severe headache. I have also tried using the scent free tide, and the clothes don't smell clean it all. Please go back to your original scent… It's much better. If the scent of the original Tide remains the same, I will have to start looking for new detergent.
Thanks for your and your family's longtime loyalty to Tide! We want you to know that a lot of research and consumer feedback is taken into account to create detergents we believe everyone will love, so we're very sorry you had such an unpleasant experience with our new scent. Because your safety is most important to us, we'd recommend not using any more of your Tide Original Powder and to set the box aside, as we may need to retrieve it for a closer inspection. Kindly give us a call at (800) 879-8433. We hope to help you while also gathering some further details to share with our Product Quality and Safety Teams.
Tide Original Scent changed and ruined
Tide has been used in our family since I was very young (so well over 30 years). The scent of Tide Original Powder has always been soft, almost powdery and very clean. I love it, my family loves it. It seems P & G on 07/01/2014 decided to change the scent of Tide Original Powder (he and non-he). I just cannot understand why! First April Fresh Downy softener was ruined, and now my beloved Tide Powder. So sad!!!
Adam, we are so sorry that you're dissatisfied with our most recent updates to Tide Original! If you're pining for the old Original, we highly suggest switching to our updated Mountain Spring. We think fans of the former scent will love it. We have lots of new members in the Tide family and encourage you to give them a try! You can browse them at www.tide.com and if you have any further questions, please call at 1-800-879-8433. Thank you!
Please stop!!!
The smell is awful! I have to wash my clothes in other detergent just to get to a level that my family can tolerate! “ tide” smell os so strong it's caused watery/swollen eyes runny nose and nausea…. What ever you did to the beloved tide brand which is the only brand I have ever known …. Please go back
We're sorry to hear that a loyal Tide fan like you has had this experience, and we hope that you and your family are feeling better. Since safety is our top priority, we can assure you that our products have been thoroughly evaluated to be safe when used as directed. As well, we put a lot of thought into creating features that we think you'll like, and the scent of our Original Powder Detergent was last changed in May 2022. We'll be sure to share your feedback with our team, and we do recommend discontinuing use of this product, if you haven't already. We suggest giving our Tide Original PODS™ or Liquid Detergent a try instead. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 879-8433 when you can.