Customer reviews for Tide HE Ultra Powder Laundry Detergent (254 oz., 180 loads) forThe Best Detergent Out There
I've been through a few different detergents lately. Seems like every time I find one I like it ends up not working out. This was a last resort as I'm not really a fan of powder detergents. 1/3 c per regular sized load has cleaned and de stained our clothing. I doubled the amount and used hot water to soak & it stripped our towels. My laundry room smells so good. I use members mark dryer sheets as they are not overly fragrant. The two combined leave our clothes feeling soft and smelling fresh. I can't imagine using a different brand of laundry detergent after this experience. You will get your monies worth out of this product - a little goes a long way.
What Happened to the Scent?
The new scent is so strong it is horrific! I switched from the powder to the liquid, and it is the same thing. The scent makes me sneeze when I dispense the product. Then when I dry my clothes, it is even worse, the whole house smells. Then I think I am in the clear until I wear my clothes, and the scent will just not go away. I have been using Tide for 30 years. I will be switching to a new detergent. Sorry, but you have lost a long-time customer.
Your safety is our highest priority, and we're so sad to learn about this experience. Recently, we updated the formula for our Tide Original Powder, adding freshness technology for a nice scent during the laundry process and more scent after the clothes dry. Our testing and research showed us this was a great addition, we're disappointed it didn't work for you. We'd like to talk more with you about this and help as much as possible. Please call 1 (800) 879-8433 any Monday through Friday, from 9 AM to 6 PM, EST. We're also by our phones Saturdays and Sundays, from 9 AM to 5:30 PM, EST. We hope you'll call soon.
okay, good to know i'm not imaging it..
opened up my new box of tide laundry powder.. ran a load, and was completely overwhelmed by the new scent!! i ran extra baking soda in the wash to try to get some of the scent out and it's kinda fine, but after a week, the entire hallway my laundry room is in smells like this new scent, and my clean towels linens that share my laundry detergent cabinet are now completely saturated with the smell too. awful! i can't imagine all this scent wafting around isn't harmful to breathe in.. at least with the old formula it smelled fresh and nice… i grew up with the original tide powder detergent and came back to using it after we bought our first house. i miss the smell of “home” i've come to associate with the old “original” formula. i honestly might have to transfer this detergent powder to some kind of sealed bucket to keep the overpowering scent from permeating through literally everything. i really, REALLY hope there will be enough complaints to bring the previous formula back. also (this is a slightly older problem), the box no longer has an overhanging lip to keep the lid closed, which is a BIG problem with using the detergent when there are curious pets around. i sure won't be in a hurry to stock up on tide powder anytime soon.. and i hope when i'm out of this terrible-smelling one in a year, we can have the original “original” scent back! otherwise, i'll be on board with others in declaring i'll be switching to another brand.
We assure you, there's nothing more important to us than your comfort and safety. Please know, our Safety Team has put a lot of research into our Tide Original Powder Laundry Detergent. While there was an update to this detergent in September 2021, we don't expect the reaction you're describing. We truly hope you'll give us a call, and give us an opportunity to help you out with this. Mondays through Fridays, from 9 AM to 6 PM, or Saturdays and Sundays, from 9 AM to 5:30 PM, EST, we're here to talk. Dial 1 (800) 879-8433.
The new scent is repulsive
[This review was collected as part of a promotion.] I've been a loyal Tide consumer for decades, and was able to tolerate formula and scent changes in the past. This latest change however, is just awful, it doesn't smell clean just very perfumed. Family and friends say the same, that they're on the hunt for a replacement brand. Their recommendations to use fragrance free, or other scents is just aggravating. Tide now has an excessive amount of options on the shelves, why mess with the OG. I hope they go back to what the consumers want.
We can't thank you enough for your longtime loyalty. Your satisfaction means the most to us, so we're sorry to hear you don't enjoy the scent upgrade, and assure you that we're letting our team know your feedback. If you ever have other feedback to share, reach out to us at (800) 879-8433, and we'd be happy to talk with you.
Ridiculous new box....
I've been using Tide Original he powder for years. In the past, you pull the tab around the top of the box to open, revealing a double layer of cardboard that nests when the box is closed (part of the inner layer stays with the box and the outer layer stays with the lid) - which allowed the box to seal and stay closed. The new box only has a single layer at the lid, so it doesn't really close at all. It's like an open beaked baby bird waiting for a worm. It is super annoying since the box is so full (which from a visual indicator of value seems awesome) it spills all over when you scoop detergent or shift the box on the counter (which is not so awesome):(. I want my old box back. I seriously considered doing a recycling bin dumpster dive to get my last box back to transfer the new soap to the old box. I didn't, but it was a near thing. A week later I'm regretting my squeamishness....
We're sorry that a loyal Tide fan like you isn't enjoying our new Tide powder detergent box, since a lot of thought does go into the design of our products. We did remove the inner carton liner for all sizes above 2.6 L in 2019, and we'll be sharing your thoughts regarding this change with the rest of our team. Your satisfaction means the world to us, so we'd be happy to learn more your experience and see how we can best help. Please feel free to give us a call at (800) 879-8433!
Why CHANGE a good thing?????
I have used TIDE HE powder for 23 years…..and just opened a box of the new improved quick dissolving formula…..it SMELLS horrible and is over powering, and does NOT dissolve quickly… in fact it does not dissolve…..it cakes up in my dispenser! If this is the improvement, then I will be switching to a different detergent! I am not sure why P
We appreciate your great loyalty to Tide, and we're sorry you're having this experience. We can assure you that we have many quality checks in place to ensure that you can enjoy the best possible results with our detergents, and we'll be sure to pass your comments along to the rest of our team. We're always looking to bring you the latest innovations, and in September 2021, this product was given a perfume system upgrade that adds freshness technology for a nice scent during laundry and more scent after the clothes have dried. As well, there was a surfactant change for better dissolution in a variety of wash conditions. To ensure it dissolves properly, we suggest making sure to follow the dosing instructions. To clean out any build-up, remove the dispenser/dispensing drawer and clean it with hot soapy water. We hope this helps, and please give us a call at (800) 879-8433 if you'd like any further assistance. As well, we'd be happy to answer any questions you may have.
"Original" Fraud
[This review was collected as part of a promotion.] Tide has made changes to the original formula over the past couple years. Consumer driven marketing supposedly drove this company to change a decades old product which was FIRST in the consumer's eyes for many years. Changes in ingredients to enhance its cleaning effectiveness is a different discussion than changing the smell of the original product. In my humble opinion, ORIGINAL should be removed from the box and product label. It is misleading to the consumer to sell something ORIGINAL when it is not the original product, particularly with the smell. Gone are those days when using the Tide original where your clothes smelled that familiar TIDE fresh and clean. The smell is different. Some in the industry may think for the better according to consumer research, but wisdom with age and my nose tells me otherwise. Consumer demographics and target audience are changing. Perhaps younger people know better. The older consumer knows differently. Others on this review site agree. Consumer beware, this is not the TIDE of old. You aren't just imagining this different smell.
We're sorry to hear that you're not a fan of our Tide Original scent. We can assure you that we put a lot of thought into creating features that we think you'll like. We're dedicated to always bringing you the latest innovations, and we also rely heavily on consumer feedback. We certainly appreciate you sharing your comments with us, and we'll be sure to pass them along to the rest of our team. Please give us a call at (800) 879-8433 if there's anything more we can assist you with.
New Formula Stinks
From the negative reviews here and other cleaning social media posts, you should seriously consider bringing back the old Original Acti-Lift formula. It's not just a laundry product to many, it's also a household cleaning product. I sure miss that good clean scent. This new Fast Dissolve "original" stinks. My clothes do not smell clean nor does my house after I mop. Please, I really don't want to switch to Gain. Please bring back the former scent.
We're sorry to hear that you're not a fan of our upgraded scent. Your feedback is important to us, and since we do many tests to get our upgrades and scents just right, we'd love to hear your thoughts and share them with our team. When you're free, please give us a call at (800) 879-8433.
Was a loyal Tide user
I have been using tide for over 20 years and have been very happy with it. This new scent change is terrible. The detergent itself smells like cheap air freshener, but I have found that the clothes I have been washing in it have a foul odor when I remove them from my dresser to wear. I never had this problem with the old original Tide. My clean clothes smell sour and foul. Please bring back the old Tide.
-We'd like to keep a loyal Tide user such as yourself in the Tide family, Megan. We're very sorry you had that experience. Laundry detergent cannot cause your clothes to have a foul smell. There are several potential causes - infrequent use of a machine; a build-up of residue in your machine; incorrect product dosage (not enough product used can cause dirt build up in the machine); leaving clothes in the machine after washing; leaving dirty/sweaty clothes in the machine for a long period before washing; or drying in non ventilated areas. To prevent malodor, regularly run a maintenance wash; don't overload the washer - wash smaller loads, especially for high absorbent items such as towels; use at least the recommended amount of detergent (more for large loads, very dirty clothing or if you have very hard water); remove items from the washer as soon as the cycle has been completed; do not allow wet clothes to remain in the drum for an extended period; start wash soon after putting the clothes in the machine; wash using the hottest water safe for your garments, according to the care label; keep the door of the washer slightly open when not in use; dry clothes in a dry and well ventilated room if drying indoors; and wait until fabrics are completely dry before putting them away. We'd like to help you look into this further. When you get a moment, give us a call at (800) 879-8433. We're here to help.
NOT the original scent that I remember
For years the smell of the original Tide was something that I always looked forward to. I finally am able to afford to buy Tide powder again only to find out it is NOT the same! I'll finish up the box that I just bought but will be switching to something else. So sad.
Your loyalty means the world to us, so the last thing we want is for you to be disappointed! We appreciate your honest feedback about the scent, so we'll be sure to share it with our team. If you want to chat more about this, so we can help, just give us a call at: (800) 879-8433 when you get a chance!