Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Tide HE Ultra Powder Laundry Detergent (254 oz., 180 loads) for
Tide HE Ultra Powder Laundry Detergent (254 oz., 180 loads)
4.5 out of 5 stars
stars
2,060 ratings634 reviews
  1. 5 stars82% (1,679)
  2. 4 stars6% (115)
  3. 3 stars2% (44)
  4. 2 stars2% (42)
  5. 1 star9% (180)
Sort by |
Showing 401-410 of 634 reviews
Feb 21, 2023
Reviewer name: Socal
1 out of 5 stars
1 out of 5 stars review

The new scent is repulsive

[This review was collected as part of a promotion.] I've been a loyal Tide consumer for decades, and was able to tolerate formula and scent changes in the past. This latest change however, is just awful, it doesn't smell clean just very perfumed. Family and friends say the same, that they're on the hunt for a replacement brand. Their recommendations to use fragrance free, or other scents is just aggravating. Tide now has an excessive amount of options on the shelves, why mess with the OG. I hope they go back to what the consumers want.

Review from tide.com
Helpful?4MATU5UN14YC3700027765
reply from Tide Team

We can't thank you enough for your longtime loyalty. Your satisfaction means the most to us, so we're sorry to hear you don't enjoy the scent upgrade, and assure you that we're letting our team know your feedback. If you ever have other feedback to share, reach out to us at (800) 879-8433, and we'd be happy to talk with you.

Apr 2, 2024
Reviewer name: HC727
1 out of 5 stars
1 out of 5 stars review

ITCHY, STINKY PRODUCT

I had been a devoted, faithful Cheer Powder user for my entire adult life (over 40 years) until a group of intelligent individuals at the parent company decided to end it's advertising and, later, stop producing it entirely (way to go, people). My grandmother had been a Tide Original Powder user for many decades. In years past, Tide Original was my backup brand for periods of time when Cheer Powder wasn't available. Recently, I bought a box, expecting the same old Tide Original that I grew up with and had been known to enjoy in years past. I couldn't use it -- had to give it to a neighbor (who has since thrown it out -- can't use it, either). The smell is now strong and offensive compared to the true, old school Tide Original and it makes us itch really bad. I read the directions to ensure I was using the product correctly. No dice. That stuff is just plain awful. Again, way to go: First, you discontinue Cheer Powder and now you've ruined my backup detergent, as well....

Review from tide.com
Helpful?4MATU5UN14YC3700027765
reply from Customer Care

We appreciate you giving us a try and for your grandmother’s years of loyalty. Consumer feedback is taken into account to create changes that we believe everyone would love and we’re sorry you felt this way. Safety is our top priority and we hope you’re feeling better. Thank you so much for sharing your comments, and we'll be sure to share that you'd like to see the past version of the Tide Original scent brought back. Please feel free to reach out to us at your earliest convenience, we'd like to collect further details from you about your experience. You can reach us Monday through Friday, 9:00am - 6:00pm EST, at 1-800-879-8433. Thank you, and we look forward to hearing from you.

Apr 12, 2024
Reviewer name: Revuze
1 out of 5 stars
1 out of 5 stars review

Needs Adjustments

The blue dye is unnecessarily dark. The scent is heavy and reminds one of low-quality discounted brands. The formula causes itching and other skin irritation. Please consider changing the formula to include less dye, more appealing scent, and less harsh chemicals.

Review from tide.com
Helpful?4MATU5UN14YC3700027765
reply from Customer Care

We hope you're feeling better. You're health and safety is what matters most to us, and while all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend you discontinue use of this box and/or seek medical attention if symptoms worsen or do not resolve. Please reach out to us at your earliest convenience, we'd like to collect further details from you about your experience. You can reach us Monday through Friday, 9:00am - 6:00pm EST, at 1-800-879-8433. Thank you, and we look forward to hearing from you.

Jan 25, 2023
Reviewer name: shikkokukori
2 out of 5 stars
2 out of 5 stars review

okay, good to know i'm not imaging it..

opened up my new box of tide laundry powder.. ran a load, and was completely overwhelmed by the new scent!! i ran extra baking soda in the wash to try to get some of the scent out and it's kinda fine, but after a week, the entire hallway my laundry room is in smells like this new scent, and my clean towels linens that share my laundry detergent cabinet are now completely saturated with the smell too. awful! i can't imagine all this scent wafting around isn't harmful to breathe in.. at least with the old formula it smelled fresh and nice… i grew up with the original tide powder detergent and came back to using it after we bought our first house. i miss the smell of “home” i've come to associate with the old “original” formula. i honestly might have to transfer this detergent powder to some kind of sealed bucket to keep the overpowering scent from permeating through literally everything. i really, REALLY hope there will be enough complaints to bring the previous formula back. also (this is a slightly older problem), the box no longer has an overhanging lip to keep the lid closed, which is a BIG problem with using the detergent when there are curious pets around. i sure won't be in a hurry to stock up on tide powder anytime soon.. and i hope when i'm out of this terrible-smelling one in a year, we can have the original “original” scent back! otherwise, i'll be on board with others in declaring i'll be switching to another brand.

Review from tide.com
Helpful?4MATU5UN14YC3700027765
reply from The Tide Team

We assure you, there's nothing more important to us than your comfort and safety. Please know, our Safety Team has put a lot of research into our Tide Original Powder Laundry Detergent. While there was an update to this detergent in September 2021, we don't expect the reaction you're describing. We truly hope you'll give us a call, and give us an opportunity to help you out with this. Mondays through Fridays, from 9 AM to 6 PM, or Saturdays and Sundays, from 9 AM to 5:30 PM, EST, we're here to talk. Dial 1 (800) 879-8433.

Jun 21, 2022
Reviewer name: Slstephens2
1 out of 5 stars
1 out of 5 stars review

New scent

I have been using original Tide powder all my life, but no longer. The new smell nauseates me. In fact I had to set it outside after I opened it. I am actually glad to hear that you changed the scent, because I was wondering if it smelled different because I had Covid a few months ago. I liked the fact that the old Tide had very little residual smell. New scent gives me a headache.

Review from tide.com
Helpful?4MATU5UN14YC3700027765
reply from The Tide Team

There's nothing more important to us than you being able to confidently and comfortably use the products you love. We're so sorry to hear about this, and with the safety checks we have in place, this isn't what we'd expect especially since we tested the scent to be just right. We take reports like this seriously, and we'd love to hear a loyal fan's thoughts, and learn more about your experience. When you have a moment, please give us a call at (800) 879-8433.

Apr 6, 2022
Reviewer name: lyricsorgtfo
1 out of 5 stars
1 out of 5 stars review

Smell Change

The new smell is nothing like the original, im incredibly disappointed bc i just bought 102 loads worth of this powder. i don't always use powder detergent so i actually still have some of the original scent; it's incredible how different it is; and honestly it just doesn't smell like laundry to me anymore

Review from tide.com
Helpful?4MATU5UN14YC3700027765
reply from The Tide Team

We’re sorry to hear that you’re feeling disappointed, and we’ll be sure to let our team know how you feel. Since we’re always looking to bring you the latest innovations, we did recently update this product. The perfume system upgrade adds freshness technology for a nice scent during laundry and more scent after the clothes have dried. We’d be happy to learn more about your experience, so please give us a call at (800) 879-8433 when you're able.

Dec 8, 2023
Reviewer name: Traci
1 out of 5 stars
1 out of 5 stars review

Powder detergent off scent

I changed back to powder after advised that it would prevent build up of mold in my front load washer door that the liquid detergent produces. The smell is very off setting, not like the original. It did prevent mold build up as was my original goal. Thinking I just got a bad box I bought a second smaller box. Same smell. Very deceiving saying original scent when clearly it had changed. Time to change brands. Very disappointing. If you go back to your original formula, I will be a returning customer.

Review from tide.com
Helpful?4MATU5UN14YC3700027765
reply from Customer Care

Traci, thank you so much for using our Tide Original Powder. We're sorry that the scent wasn't to your liking. Earlier this year, we enhanced our concentrated powder formula to allow for lower dosing per load, while still delivering powerful cleaning results. Colors and whites will have more protection due to a new soil polymer. While scent preferences will vary from person to person, your feedback is appreciated, and we'd like to ensure your voice is heard. Please call us at (800) 879-8433.

Aug 31, 2022
Reviewer name: Ellen from Alberta Canada
2 out of 5 stars
2 out of 5 stars review

Love the cleaning power, HATE the smell

I recently switched back to Tide Powder Detergent because I wasn't satisfied with my other laundry detergent and I wanted to use Tide as my overall household cleaner for washing floors, cupboards etc. Like most reviewers I was incredibly disappointed to open the box and discover that the "Original Scent" is nothing like the Tide Original that I grew up with! Old posts online suggested that Mountain Spring was the "new Original scent" but when it was available you couldn't buy it in the powder laundry detergent. Now it looks like that scent is discontinued too. It's ridiculous that a major brand would change the scent of it's products when you have decades of dedicated customers who had zero complaints. Now instead of just adding to your scent line-up you've alienated your most loyal customers. Deeply disappointed doesn't even describe it for me.

Review from tide.com
Helpful?4MATU5UN14YC3700027765
reply from The Tide Team

We never want to disappoint a long-time Tide user, Ellen. We're very sorry you don't like the scent of our Tide Laundry Detergent Original Powder. While we completely understand that scent and fragrance preferences and experiences are very subjective and unique, we'll make certain to let our team know how you feel about the scent change. We would like to mention that while we know that Tide Powder is an awesome laundry detergent; we've never tested it as a floor or cupboard cleaner and cannot recommend it for those uses. If you have any questions, or if we can help you further with this, please feel free to phone us at (800) 879-8433.

May 27, 2022
Reviewer name: VirginiaK
1 out of 5 stars
1 out of 5 stars review

Hate the new scent

Have been using Tide for years and always loved the scent of clean sheets after a wash. Just bought a new box and find the scent much more perfumie and off putting, that I had to air out my sheets. WILL NOT BUY THIS AGAIN! Sad they have to change a good thing...

Review from tide.com
Helpful?4MATU5UN14YC3700027765
reply from The Tide Team

We certainly appreciate your great loyalty to Tide over the years, Virginia, and we're sorry to hear that this was your experience. We can assure you that a lot of thought goes into creating features that we think you'll love, and we'll be sure to share your comments with our team. We're always looking to bring you the latest innovations, which is why we made a perfume system upgrade in September 2021. This upgrade added freshness technology for a nice scent during laundry and more scent after the clothes have dried. We'd be happy to learn more and answer any questions you may have, so please give us a call at (800) 879-8433 when you have a chance.

Dec 23, 2022
Reviewer name: Broken Trust
1 out of 5 stars
1 out of 5 stars review

Tide New “Original Scent”

Tide has changed the original scent; you do see the problem with these words together, right? When “original” is no longer the original, there's a problem. Now I have a large box of Tide that I can't stand. And I'm supposed to try the Mountain Spring to see if that's the right one? I still think powdered Tide does the best job of cleaning of anything out there; the pods are for the birds. I'm going to be peeved if 1) Mountain Spring stinks and 2) I can't find it in powdered form. Value and Quality can't be rated higher since I have spent money on a large box of Tide that I can't stand to use!

Review from tide.com
Helpful?4MATU5UN14YC3700027765
reply from The Tide Team

Thank you for your long-term loyalty to Tide. We're sorry you don't like the scent of the Tide Original Powdered detergent. We recently upgraded the scent to provide longer lasting freshness to your fabrics. While we completely understand that scent preferences and experiences are very personal, we'll make sure to let our teams know how you feel. We're here if you have any questions, or if we can help you further. Give us a call at (800) 879-8433.