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Customer reviews for HERSHEY'S Natural Unsweetened Cocoa Powder, 23 oz. for
HERSHEY'S Natural Unsweetened Cocoa Powder, 23 oz.
4.7 out of 5 stars
stars
5,567 ratings3,924 reviews
  1. 5 stars84% (4,682)
  2. 4 stars10% (535)
  3. 3 stars3% (151)
  4. 2 stars1% (53)
  5. 1 star3% (146)

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Showing 21-30 of 3,924 reviews
Dec 28, 2022
Reviewer name: Jaustin
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

1/3 Arrived Un-Useable

Items were received as ordered, but damaged with no lid found for one (1) Hershey's Cocoa Powder 23oz. container which leaked all over the entire box/ order, and the area of the house where the delivery box was opened. All other items had to be washed and dried, and were salvageable. The Hershey's Cocoa Powders should have been better secured to contain leakage. Please see attached photo. Thanks for your assistance. Sincerely J. Austin

Helpful?5XFPI4G6VWV73400005800
Jul 7, 2024
Reviewer name: KT
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love the product shipping needs improvement

I go through one of these every month. I like getting them from Sam’s Club because of how much we use. Unfortunately our local store was out so I had it shipped to my house. I hoped for the best and ordered 2. They put NO packing material in the box! Imagine 2 powders bouncing around in to each other. As you’d suspect 1 did not arrive full. The others seal held thankfully. I will continue to buy this product but only from the store and not online.

Helpful?5XFPI4G6VWV73400005800
Apr 19, 2026
Reviewer name: Julz from Texas
5 out of 5 stars
5 out of 5 stars review

Perfect flavor

I found a rather unusual recipe for a chocolate pudding made from avocado, almond milk, cocoa powder and honey. I'd never baked or used cocoa powder before but decided to go with Hershey's. It was fabulous and now I'm excited about adding it to smoothies and my coffee. Delicious and mixed smoothly. BTW, the pudding came out great!

Review from hersheyland.com
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Jan 4, 2024
Reviewer name: Nomer
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

WHAT A MESS

I love to bake! My entire order was a mess! This is the 3rd time I’ve sent this to you guys, but I guess the surveys you send are a waste of time for consumers. My entire order was not packed with any air filled plastic or even paper to avoid shifting during shipping! The order I received was a complete mess! I do hope someone actually looks at this! Thanks Sams Club! Truly disappointed. I wanted to send a photo but am not able to send with this correspondence

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Oct 25, 2024
Reviewer name: Debbie Cakes
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

BIG MESS

This flexible plastic container of cocoa was just thrown in a big box with several other items. Needless to say, the container burst open and cocoa was EVERYWHERE! Anyone who bakes knows what a mess it is to clean up. Yes, I called Sams Club and they did replace the cocoa, but that didn't help with the time and mess it took to clean up everything else. Everything had to be wiped down. The more you wipe cocoa, the more it spreads. Would it have hurt to have put it in a plastic bag. I guess that's where common sense comes in.

Helpful?5XFPI4G6VWV73400005800
Feb 6, 2026
Reviewer name: Janice S
5 out of 5 stars
5 out of 5 stars review

Intense Chocolate Flavor

If you're wondering if you should make some hot chocolate or bake some brownies to enjoy the fresh aroma of chocolate in your home all day, just do it. It's so worth it. I love how versatile the recipes are on the back. Yes, tell me how to use this cocoa powder to mix up my favorite sweet treats!

Review from influenster.com
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Mar 31, 2026
Reviewer name: LeidianaU
5 out of 5 stars
5 out of 5 stars review

Rich flavor, great value, and easy to use—perfect

This cocoa powder has become a staple in my kitchen. The packaging is sturdy and keeps the product fresh, and I love how easy it is to store without making a mess. The value is excellent for the amount you get, and a little goes a long way. The performance is amazing—it blends smoothly into drinks and recipes, giving a rich, deep chocolate flavor. The instructions are simple and easy to follow, even for beginners. Overall, it's a high-quality product that delivers great results every time.

Review from influenster.com
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Mar 19, 2026
Reviewer name: BrentS
5 out of 5 stars
5 out of 5 stars review

I feel good about using Hershey's Cocoa in my iced

Yum! I love to use my Hershey Cocoa in my iced coffee with a little bit of oat milk, heavy whipping cream and a sweetener. It really takes homebrewed coffee up a notch. I use it to make a delicious chocolate milk when I'm in a hurry too. Also Hershey Cocoa is perfect for baking. I use it in my family's favorite "Aunt Faye Brownies" recipe. I feel good about using Hershey's Cocoa because it's 100% cocoa that is naturally unsweetened. It's easy to find Hershey cocoa in the store as the packaging hasn't changed very much over the years (brown background with silver lettering and horizontal stripe).

Review from influenster.com
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Feb 13, 2026
Reviewer name: KelsyH
4 out of 5 stars
4 out of 5 stars review

Great cocoa

I use this all the time , I make my kids homemade chocolate syrup, cake,brownies, and chocolate gravy. I find that Hershey's cocoa powder just has that taste of my childhood, my grandmother only used Hershey's and maybe that's why I only use this brand as well.

Review from influenster.com
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Jan 23, 2026
Reviewer name: liannism1_3350
5 out of 5 stars
5 out of 5 stars review

freshness and flavor

For chocolate lovers, this is absolutely delicious! Just a little bit is enough to experience that wonderful cocoa flavor. The aroma is delicious; as soon as you open it, you can feel the freshness of the chocolate. It's versatile for many things, from hot chocolate to any dessert you want to make. Most importantly, it's 100% cocoa and contains no sugar, so it's super healthy. Highly recommended!

Review from influenster.com
Helpful?5XFPI4G6VWV73400005800