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Customer reviews for Ninja CREAMi XL Deluxe 11-in-1 Frozen Treats Maker, 11 One-Touch Programs for
Ninja CREAMi XL Deluxe 11-in-1 Frozen Treats Maker, 11 One-Touch Programs
4.2 out of 5 stars
stars
272 ratings272 reviews
  1. 5 stars68% (184)
  2. 4 stars11% (30)
  3. 3 stars4% (11)
  4. 2 stars4% (12)
  5. 1 star13% (35)
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Showing 11-20 of 272 reviews
Aug 1, 2026
Reviewer name: Smooth dude
5 out of 5 stars
5 out of 5 stars review

Quality machine with great features

I am so enjoying this machine. It is simple to use and maintain. Getting creative with using healthy, clean ingredients. I have no qualms with it, thanks Ninja. I really like the texture of the lite ice cream setting. Very creamy and soft. I purchased extra pint containers so I can have some freezing while using others. I still have a lot of settings to experiment with, so far so good.

Review from sharkninja.com
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Jun 23, 2026
Reviewer name: Quiltergirl
5 out of 5 stars
5 out of 5 stars review

Ice Cream the way it should be. No preservatives

Let me just say that after my teenage grandson tried the peanut butter ice cream that I made in the Ninja Creami Deluxe, he went home and told his mom that he wanted a Ninja Creami for his next birthday. Honestly I thought that it would be something that would in up in the back of the cupboard, so i put off buying it for a long time. I'm glad that I decided to go ahead and buy one and to tell you the truth I don't consider myself an ice cream lover, but this is a game changer because I can control what I use when I make my ice cream. No more preservatives or chemicals in my ice cream and it's actually a lot better tasting than ice cream that I've purchased. My husbands new favorite is coffee ice cream. Mine teeters between Pumpkin Spice Cheesecake and Peanut butter and best yet I don't have to wait until the fall season to get my Pumpkin Cheesecake ice cream. I can make it anytime I want.

Review from sharkninja.com
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Aug 5, 2026
Reviewer name: raymond22
2 out of 5 stars
2 out of 5 stars review

Poor Quality Makes It Frustrating to use

I wanted to like the Ninja CREAMi 11-in-1, but mine has multiple quality-control issues. The two included XL tubs do not fit consistently into the outer bowl. One tub fits correctly, while the other has to be forced into place before the lid will close. This happens even when the tubs are completely empty and at room temperature, so it is clearly an issue with the fit of the components rather than the contents. The problem becomes worse after freezing. As the mixture freezes, the bottom of the tub deforms slightly, preventing it from connecting properly to the outer bowl. Using the machine then becomes an unnecessary struggle every time. For a product at this price, the tubs and outer bowl should fit together smoothly and consistently. The basic design may be useful, but the poor manufacturing quality and inconsistent fit make the machine frustrating to use. I expected much better quality from Ninja.

Review from sharkninja.com
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Jul 28, 2026
Reviewer name: Jack24
2 out of 5 stars
2 out of 5 stars review

This product when working properly is fantastic. The texture of the light ice cream is just amazing and I look forward to having one pretty much everyday. However, in the past two years I've had to buy do seperate machines because the both started to shed metal shards from the blade into the icecream. The first time this happened, I had had the product for a year so warrenty didn't work and the second time I had to argue with them for 2 months for a replacement even though the machine was only 4 months old. For the first machine, prior to the metal starting to shed, a black residue would come off of the blade even though I would clean it off like it said to do in the user manuel.

Review from sharkninja.com
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Jul 24, 2026
Reviewer name: gracemiske
1 out of 5 stars
1 out of 5 stars review

great product until it breaks

I loved the Ninja Creami. I had been gifted one, and it worked for about a month before the blade burnt up. This is with following directions exact, thawing for 20-30 minutes, and using the light ice cream setting. They were kind enough to replace it, and unfortunately it broke again. This time, there was an issue with the with the motor and it stopped working. Months later, I bought another because I loved the product so much and it felt worth another try. I originally had the XL quart versions so I switched to the standard pint. Again, being super careful, this creami #3 broke. The motor went out again and the blade dropped. I wanted to trust this product and I still love it, but even being extremely careful and meticulous this appliance does not last.

Review from sharkninja.com
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Aug 3, 2026
Reviewer name: pgh to CHS
4 out of 5 stars
4 out of 5 stars review

best product i own

I love my Ninja CREAMi and use it all the time. However, this is the fifth machine I've had to replace in just three years, so I definitely think the quality and durability could be improved. On a positive note, Ninja has always stood behind its product and replaced the machines when needed, which I truly appreciate.

Review from sharkninja.com
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Jul 10, 2026
Reviewer name: KatieE
5 out of 5 stars
5 out of 5 stars review

Get this!

We got this on a whim and I'm so glad we did! We have wanted to make our own ice cream for a long time as the store bought can be expensive for cleaner ingredients. With this, we know exactly what is going into our treats. It is so easy to use and just as easy to clean. It fits in well on my coffee station counter. It is pretty loud but we aren't bothered by it.

Review from influenster.com
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Jul 9, 2026
Reviewer name: Rugbymom
5 out of 5 stars
5 out of 5 stars review

Great addition to your kitchen

This addition to my appliances is very useful in my diet. If you see YouTube comments to not buy this, think for yourself first. If you want to make fruity sorbets, high protein ice creams that taste delicious this is for you and your family! Treat yourself to a few extra deluxe pints so you can have several in the freezer ready to go! I have made smooth mango/pineapple sorbets, strawberry yogurt, chocolate mocha ice cream, slushie, the possibilities are endless! One way to fight global warming…cool, frosty drinks, sorbets, ice creams in a few minutes. The clean up is simple, do it right away and then enjoy your dessert. My husband surprised me with a cute little freezer just for the deluxe pints. Bring on the hot weather!

Review from sharkninja.com
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Jul 22, 2026
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

They try to be helpful

So I got one as a gift and the lights indicated something was wrong, so they sent a new one right away. This one had the same issue. Looking online a lot of Reddit posters said actually the manual is now wrong about the install light but the folks at the Ninja help line could not confirm - and they sent me a third, more deluxe model. Seemed odd that two units would have the same issue, but I was impressed that the people on the help line worked so hard to make it right. So far so good with the product itself. I've liked what I've made but haven't made much yet.

Review from sharkninja.com
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Aug 22, 2026
Reviewer name: DimaS
5 out of 5 stars
5 out of 5 stars review

Perfect texture frozen.

The Ninja cream deluxe frozen is powerful. Super easy to operate, and simple to clean. It mixes ingredients to absolute perfection every day for everybody.

Review from influenster.com
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