I bought this coffee maker a year and a half ago. Within the first month, the single-serve brew basket broke. Being under warranty, the company replaced the parts (but I had to pay shipping). 6 months ago, the pump mechanism stopped working on the single serve side. Having only a 1-year warranty, I was out of luck. I continued to use the maker for the carafe side, which has now bitten the dust as well. It will turn on, but no longer pump water through to brew. If you want to spend more time fixing your coffee maker than drinking your coffee, this machine is for you! Hahaha!

This is a fantastic coffee maker. I had the keurig dual brew and it gave out after a few months of regular use. I purchased the HB flexbrew to replace it. They paid a lot of attention to detail when they designed this machine, superior to the previous one i had before, cant say enough positive about it.

We've had this probably about a year and a half, and woke up to the same problem reported by others - water all over the counter top. Evidently, the "rigorous testing" is not like real world use. We really liked it otherwise, but I think we'll look at other options.

We bought this coffee maker and absolutely loved it. We had it about a year and it started to leak out of the bottom. We did not buy any warranty and we loved the coffee maker so much that we just bought a new one...what are the chances of it happening again, right? Wrong. The second one also started to leak out of the bottom and of course, did not buy a warranty on the second one either. Guess I should have read the reviews first before wasting my money on a second one. Sad thing is that I also bought my brother one as well. Very disappointed to say the least. Hamilton Beach needs to do a recall on these or something.

I like the convenience of making a pot or a cup BUT the reason I wanted a new coffee maker so I could have piping hot coffee. This one is no better than my old coffee pot. My boyfriend has a Black and Decker coffee pot that cost only 20 bucks and makes really hot coffee not just barely hot. I wish I had purchased one of those.

I have bought two of these. First one lasted about three years. Second only less than six months. Go to their toll free number for warranty and tells you to use website. Not every customer has that access. I do but when go there they tell you to send them an e mail which I did. The K cup side died and despite all my best efforts no way it would pump liquid. Even with out K cup. Will see what they do to make this right. But I am not holding my breath. Very seldom I give a poor review but best look elsewhere for a quality dual coffee maker. Fortunately I saved my old Keurig which I replaced with this as it took up less space than Keurig plus carafe coffee maker. Time break out the old machine!

I bought this unit last year on December 24. It worked well for about a month, then, the water started to leak under the left (karafe) side.The K-Cup side works but the water is never hot enough so, I stopped using it.Still have the receipt from Sam's Club but I don't know if I still can return it for a replacement since it since almost a year has passed.

Just received the coffee maker and am pretty pleased with the first few single brew cups. The one thing that bothered me was there not being a coffee filter for the carafe side of the package. You have to order one as an accessory. I would think that would be included since you cannot use it until you order or go buy one. Other than that I think we will be quite satisfied.

First thing i noticed is the box had been previously opened, then when i was cleaning it before first use, coffee residue was on the paper towel. Then when we made our first pot of coffee, water went all over the counter, not one drop in the coffee pot. Returning this item.

There are only two problems with this coffee maker that prevent it from reaching 5 star status - the heat plate rusts easily and the water riser hose to the spray head pops off. I have fixes for both problems. The first problem can be handled the way you'd treat a steel or cast iron pan. Just rub some grape seed oil on the hot surface of the plate before it cools and eventually it will season the plate like a cast iron pan. The second problem would be a deal breaker for folks that aren't at all handy with tools. When your coffee pot begins to lose all of its water on top of the kitchen counter instead of being poured over the coffee grounds to make your special brew, your riser hose has popped off of the spray head fitting. It's due to a poor choice in hose clamps for this application. The problem is, you cannot reach the fitting without cutting out an access port in the back of the machine. This is easily accomplished with a dremel tool or a hot blade to cut through the plastic. Once you have the access port open, just replace the clamp with a better one you can buy at any auto parts store. It's the size of a fuel line clamp. You should just take the old one with you to the store and buy one like I show in my photos. Instead of throwing away your leaking coffee pot, it will run line new again. I took a piece of black duct tape to cover the opening. It's virtually invisible since it's on the back of the machine anyway.