We've had this probably about a year and a half, and woke up to the same problem reported by others - water all over the counter top. Evidently, the "rigorous testing" is not like real world use. We really liked it otherwise, but I think we'll look at other options.

I absolutely love this coffee maker! I love that you can make a full pot but can also make a full 14 oz. travel cup in the same machine! I can use the single k-cup pods or make a cup with ground coffee. I was able to eliminate the need for a Keurig and a coffee maker and freed up much needed counter space. I like the taste of the coffee from this machine so much better than the Keurig. The only thing I wish this machine had that it does not is a separate power button for each side or a "keep warm" button for the pot side. If I make a pot and then someone makes a travel cup, it shuts off the pot and will not allow you to turn it back on to keep it warm, so we have to work around that, but otherwise it was an excellent purchase!!

Loved the concept of this coffee maker...... but the single serve side would explode coffee grinds and hot water everywhere. Also not a fan of having to put your specific amount of water in order to brew a single cup. So sad but had to return it. Looking for a Keurig now.

We bought this coffee maker and absolutely loved it. We had it about a year and it started to leak out of the bottom. We did not buy any warranty and we loved the coffee maker so much that we just bought a new one...what are the chances of it happening again, right? Wrong. The second one also started to leak out of the bottom and of course, did not buy a warranty on the second one either. Guess I should have read the reviews first before wasting my money on a second one. Sad thing is that I also bought my brother one as well. Very disappointed to say the least. Hamilton Beach needs to do a recall on these or something.

Kinda slow, no reservoir for water with k-kup side. Have to put the exact amount of water for the cup your using when using k-kups and if you pit too much itll run all over the counter top. I like the fact it does both k-kup and caraff but its very slow even the k-kups take about 3-4 minutes to make one cup of coffee.

I bought this coffee maker a year and a half ago. Within the first month, the single-serve brew basket broke. Being under warranty, the company replaced the parts (but I had to pay shipping). 6 months ago, the pump mechanism stopped working on the single serve side. Having only a 1-year warranty, I was out of luck. I continued to use the maker for the carafe side, which has now bitten the dust as well. It will turn on, but no longer pump water through to brew. If you want to spend more time fixing your coffee maker than drinking your coffee, this machine is for you! Hahaha!

purchased 3.14.2020- woke up today 8.8.20. same spot on countertop since purchased. today it decides simply not to work. returning it. wont replace w same. it doesn't get very hot anyways so I'll try something different. years ago I had a $20 todays cost proctor silex that lasted for 20 yrs that I bought for $12 when i was young and broke so maybe another one of those. Pretty tired of buying stuff i have to replace again and again

I have bought two of these. First one lasted about three years. Second only less than six months. Go to their toll free number for warranty and tells you to use website. Not every customer has that access. I do but when go there they tell you to send them an e mail which I did. The K cup side died and despite all my best efforts no way it would pump liquid. Even with out K cup. Will see what they do to make this right. But I am not holding my breath. Very seldom I give a poor review but best look elsewhere for a quality dual coffee maker. Fortunately I saved my old Keurig which I replaced with this as it took up less space than Keurig plus carafe coffee maker. Time break out the old machine!

Ok, I've had this exact coffee maker for YEARS, and loved it. Our old one "seemed" to be going out and since I am NOT a foo foo coffee person and my old one was PERFECT, I scrambled, thinking they were no longer being made. PANIC! (Yeah, I know, it's just a coffee pot)? Nope, THIS is THE coffee pot, (for me, and you)? It makes pots, pods, and "fill your thermos," all simple, easy, fast, and no fuss or worry. I can't remember exactly when we bought the first one, but it was at least 18 years, longer? As I said at the beginning, our coffee pot started working again and did for six months. My wife suggested I take the new one back, but I was so happy to have gotten it, I would have kept it for 18 more years, (longer)? In short (yeah, I know, sorry, nothing "short" about this review). If you want something that will work perfectly and last a LONG time, this is your COFFEE POT. BUY WITH CONFIDENCE AND ENJOY!

Have had this coffee maker for roughly 2.5 years and I would have returned it after using a few times because the brewing process is very slow, but my dear hubby had purchased it as a gift.... The hot plate has cracked. The lid is warped (which makes me concerned that good grade plastic was not used.) The steam while brewing is ridiculously, a LOT and now I'm searching for a new coffee maker because one of our cabinets is showing signs of steam/water damage.