Been using this unit for years. Great! All of the sudden the single serve would not deliver coffee. Cleaned out water tank, still had the problem. I then removed the grey ring under lid and found it plugged with grounds. Don't know how they got there but it solved the problem.

Really liked this product initially but ultimately I ended up returning it. Carafe and k-pod in one machine is excellent and I used both over time but they had their issues: The carafe is made of really cheap material. I purchased three over the course of ownership. First one barely dinged the side of my faucet and cracked. Second one also cracked after a minor bump. Third one somehow cracked at the lid where it opens so the lid would constantly fall off. I love coffee and fill up quite a bit so it would have been nice if I could get a bigger mug into the k-pod side. K-pod coffee is really light, probably more of a pod issue, however I prefer a strong cup and couldn’t get that with the k-pods so I mostly just used the carafe instead.

I really like my new HB 2 way flex brew Coffee maker. It's seems to be of excellent quality, the functions are great, the price is great and it makes great coffee. So far it's my favorite drip coffee maker ever, and I've had many. Way to go HB. This is a winner for us consumers Thank you!

I am in love with mornings again! I was given a Black and Decker in June, there was a major flaw in the design and it would not pour correctly. It made a mess, it burned me. Their customer service was horrid, they did not care even though it was only a few months old. So I swore that brand off and purchased this one. I cannot find any flaw in this machine. From the clock and programing to the single-serve option it is PERFECT! NO PODS? NO PROBLEM! You can simply fill the cute little basket and brew. I am in love with my mornings again!

I bought this coffee maker a month ago for my home and the office. I've own a Keurig for about 3 years and remembered how I missed brewing coffee in a carafe. First and foremost you have the option of brewing for 1 person or 6 people. Also, it has the programming system so you can have your coffee brewed by the time you're up in the morning. This is for the carafe. I'm not sure if you can program the K-cup. I never tried it or looked to see if it's an option. The "bold" feature in my old Keurig never really brewed "bold" coffee. I use the same brand of K-cup always and it's good. However, after brewing the same coffee in the FlexBrew using the "bold" feature, the taste is 100% better than the Keurig. I think it's because the FlexBrew brews slower and therefore steeping the coffee longer. Every cup of coffee we make, whether it's a K-cup or the carafe is so delicious. Keep in mind, it takes longer to brew your coffee in "bold" but that's so you can experience true "bold" coffee. It's only been one month and I hope this product continues to brew the same quality coffee for years. "I love it"!!!

This coffee maker has been the best of a long line we have had. As we drink coffee day and night, it needs to be durable and flexible. This one keeps up with us and even makes a half gallon of iced tea in a few minutes. We purchased a pod set to use instead of prepackaged ones, and for pennies, I can make any coffee specialty we want. It has lasted about a year so far, and I will purchase another once we wear it out.

Be cerain to keep the receipt. Nice Unit Function - "However" 1 st unit failed leaked within 1 year. HB Replaced - but had to pay $12 for shipping. That 2nd unit failed/leaked within 3 months. HB stated they would honor the warranty from the time of purchase of the orginal unit. Conacted Customer Support - claimed problem corrected. Thus do not by Model 49940 if you want to take a chance purchase the upgrade model 49946. But say the receipt.

I bought this over a year ago,and, I am very happy with it. Unlike the Keurig carafe, the coffee remains warm over 90 minutes. Also, it makes a full 12 cups of coffee. The single cup side needs to be filled with water for each cup. This is fine as the water is always fresh. The coffee is smooth tasting. I am very satisfied

I don't write reviews often but wow I like this coffee pot. I had a keurig that I got used to but it's reliability just stank. I am hoping this will last me years to come, I just love the flexibility this thing provides, not only in the kcup carafe situation but that I'm not locked into K cups only. Best purchase I've made in a while.

I gave great thought about this FlexBrew 2-way Coffee Maker before I purchased it. I was tired of all the work taking care of the Keurig coffee maker. The ants were always an issue with the Keurig. I decided to purchase the FlexBrew because of their features, easy to understand the care, and the Hamilton Beach name. The cost of the FlexBrew was so much less in price as well. The best decision I have made and wish I had purchased it sooner.