When I purchased this item I also checked to see about the warranty of this product. Item on description listed that the coffee maker had a one year limited warranty. I purchased this coffee maker in September of 2024 and also purchased a 4 year extended warranty. In May 2025 (this month) I happened to notice the halo rim around the heating plate was cracked. My son and I are the only one who drinks coffee, I also noticed the coffee pot did not fill up to 10 cups. I tried to return it to Sam's for an exchange, but was told Sam only has a 90 day return/exchange/refund. If it is only 90 days why does in the description say 1 year warranty?

Do not buy this. I purchased this and when I used the single K-cup option, there were coffee grounds all over my countertop. I even used different flavors and different brands of K-Cups. I thought that it was just that particular one, so I ordered a brand new one in the exact same model. And almost immediately it does the exact same thing. It leaves a mess all over my countertop. Obviously, this model has a design defect. I'm so disappointed.

I was so excited when I got my new coffee pot, BUT 6 months later I wasn't so happy. I wake up to water all over the counter. So we google how to fix find a Utube video on how to fix. So it has happened a lot if there are videos on something. I'm just sayin! Fix it, it works a few more times and BAM water all over the counter again. I have had it with at a this point. As much as I loved having both in one. Hamilton beach has something to learn still. DEFINITELY DON"T RECOMMEND

First, let me say, I really did like this coffee maker. But then let me say this. I will not buy another one. I have had two within a year, and they have both broken down. The first one started leaking water. Then the second one quit brewing the one cup feature.

I have owned 2 of these HB coffee makers over the last 3 years. On both of them, the kcup side spits coffee grounds in spite of running vinegar thru unit every couple months. The other of unit works fine. If you want a dual coffee maker that lasts about a year and a half, this is the one for you.

We bought our Flexbrew in 2016. It has been used every day since then. We use the carafe brew and the single pod brew everyday as well. We couldn't imagine that it would still be working after 9 years, after some of the other big name brands that we have had. It's so nice that it offers the flexibility of brewing a carafe or a pod. I use the regular brew for my wife and the bold brew option for myself. Our coffee taste wonderful. You can't go wrong by purchasing this brewer!

Hello potential buyers, Stay away from this coffee maker. The concept of this coffee maker is nice (single cup, multiple cups, K-cup, ground coffee maker), BUT maybe this is the reason it breaks down so quick. The single cup side stopped working 2 months after purchase. Now, I just have a HUGE coffee maker taking up counter space.

Bought one last summer, after 3 months woke up to water all over the counter. Hamilton Beach sent us a replacement, because of the warranty. Well that was good, until the same thing happened again. Contacted HB they said the warranty was only good for the first one. We liked the coffee maker, but they need to fix the clamp on the hose. Youtube has videos on how to fix it

The first 2 k cup brews I did, with Members Mark Donut Shot K Cups, I found that this machine is picky about what k cups can be used. It stoped half way through the brew and explode coffee grounds out the lid. I tried a few times thinking it was a fluke but wasnt. I tried McCafe cups and some great value brand and it worked fine. I am disappointed that I cant use Members Mark k cups when I bought the machine from Sams. It is a slow brew and you have to fill the resevor each time. I can get over that but I am concerned about buying a new brand of k cups and the machine not working with them. It would probably be fine for anyone that does not use k cups but just ground coffee.

This product is warrantied for 1 yr. From date of purchase in the U.S. but 5 years in Canada . Mine stopped working on the single serve side less than 2 weeks after the 1 yr . Warranty was up . Company refused to fix, or replace it . Oh but they offered me 15% off another one . Right . Canadiens are apparently more savvy on these companies . Americans only provide the bulk of sales to HB. I guess we’re not worth their effort .