I really wanted to love this. I waited to review, so I could use it for a while, to be accurate. While using the carafe, it's slow, but you get a nice, hot cup of coffee. Using the k-cup, not so great. It's so slow, a 10 oz cup of coffee is no longer hot, by the time it's ready. It's warm, but if you use a powdered creamer, I suggest you put it in before brewing, so it dissolves. If you wait, the coffee is not hot enough, so you have creamer "clumps."

I bought this earlier today and did the initial rinse of make a pot of hot water and a cup of hot water. The carafe filled nicely. There were no issues and nothing was in the water so "good to go". The single cup did not go as well. I did the first cup of water and noticed many (8-12) silver flakes floating in the water. Did it again and saw a couple and thought it was OK for coffee. Made a cup of coffee and this made the little silver flakes stand out as there were still 8-12. 10 cups of hot water later and still seeing them in the cup with some floating and others at the bottom. Switched to water from sink instead of the filtered water from the frig and had the same results. I'm done. Boxing it up and taking it back. I figure that back during assembly, someone missed cleaning it out so there are little shavings of metal still inside. Ouch.

I have bought the Hamilton Beach 2-Way Flex Brew Coffee maker#49957. (This is the second one that I have had) the first was good no problems. The second one makes a loud popping sound when it is brewing coffee (can wake you up). I have it set to auto brew. The Carafe leaks between the glass pot and the plastic lid when pouring coffee. The stream is so heavy when it comes out of the machine that it has ruin my cabinet . Question is. Should I use the Coffee Maker since it's making this noise will it start a fire? If so do I return it to Hamilton Beach Company for a refund?

I purchased this around 2016 or 2017. Its been great so far. It does perk a little slower than most. Just recently the programming feature stopped working half the time. When this happens you have to pour the water out and start it all over. But over all it's been a great coffee pot.

I just through away my second one of these. I purchased the first one Nov 17. Replaced it June 18 and replaced it in Dec 19. Both systems began leaking while making coffee. The water as it was heating began leaking on to the counter top. Both systems exact same failure.

We have had this for 2 years now. My main complaint is that it is very slow to brew single servings. Unlike the Keurig brand this machine does not have a resevoir for preheated water ready to make the instant you start it. It may take 2 minutes to make a single cup; the same amount of time some brew an entire pot of coffee. I also dislike having to add water each time I make a cup; And having to pour it into the top means sliding it out from under the cabinet. The K-cup holder is not as smooth and sometimes does not pierce a hole in the pod, you can hear/feel when it doesn't work and you just need to retry before you start it. As far as reliability, it still works as well as it did 2 years ago. But I'm shopping for a new Keurig now to replace it.

i purchased this unit 13 months ago and worked fine until a month ago when water started leaking from under the unit. I emailed the folks at Hamilton Beach about this issue but never received a response from their customer service. I waited over 3 weeks for a response. I am glad i kept my 5 year old Cuisinart coffee maker just in case.

I don’t own but have had the pleasure of using one and it’s an awesome brewer! Love the product and the variety this machine produces. Bold or regular are your choices and boy does it make a difference in pod(s) and by the pot! Finding what this appliance can do is half the fun. On a side note: 2 items that I didn’t like but can be remedied by company if they choose to do so. 1. Using a pod, you need to fill your cup with water every time. Be great to have a reservoir tank for either making a pot or using a pod. 2. If the carafe is being used and someone wants to have a stronger cup of coffee; when using the pod, the machine will shut off the warmer on the pot AND it shuts off after an hour if no.one is drinking from the pot. Frustrating because the coffee will be cold. Sure you can use the microwave but why have a coffee maker that doesn’t stay on all day? That’s why these machines are so versatile, they gives us choices. Hope this helps and enjoy!

I have owned at least 3-4 of these coffee pots, with each one failing miserably just over a year old! They are great at first and HB has revised the product, but the new version isn't any better than the old version. They have issues! I do not recommend buying!

I purchased in store, so we had no issues related to packaging or cracked pieces as other reviewers have noted. It is slow brewing but that's the only issue I have had with it so far. It is annoying that the single brew side has to be filled for each use, but we don't use that side so much that it's a big problem for us.