Couldn't ask for a better product or company. The pergola arrived in a couple of days, communication was great, super easy to assemble with clear instructions and everything fit together as expected. And of course, it's absolutely beautiful. Have had it a few months in intense Chicago weather and so far so good.

5 stars for the pergola, 1 star for the shade. The pergola is very well made, assembly instructions were easy to follow, it looks great and will last for many years. Great value for the money, I am not at all disappointed. But given how great the pergola is, the shade is surprisingly lacking. Cheap material, cheap clips that come undone extremely easily, and it doesn't even cover the whole top. That said, I would still buy it again, but definitely looking into alternative shade options.

. design is so pretty and I am excited about the fact it will never rust, warp or change color): We just purchased this product and it far exceeds my expectation! I was nervous about going with metal versus wood, but the quality of the product is so much better than other steel pergolas I've seen that are made of aluminum or vinyl products. This product is 100% galvanized steel and is solid. Because it is made from high-quality galvanized steel I also don't have to worry about it ever rusting, warping, or fading. The fact that I will never have to seal or stain this pergola is a huge plus for me! This pergola also comes with a power port, which is so convenient since we plan to have a bar under it. I can mix up fun drinks with my blender and have my music going! There are both USB and electrical outlets. The traditional design of the pergola is perfect and all of the joints are hidden so there is no hardware sticking out! The assembly was very easy for my husband following the directions provided in the BILT app. If I could give this product more than 5 stars I would! Once I get the area all set, I will update with pictures! Thank you so much Backyard Designs for an affordable, high-quality product!

The instructions say 2 people and 10 hours but i put it together on my own in 6 hours because the instructions were so easy to follow. i needed the help of my wife for about 20 mins to move the assembled short sides but outside of that it was too easy. love that this app is a thing.

The stainless steel studs that need to be inserted through the large holes, and then into the post should be accompanied by a 6 inch piece of flexible, tubing that snuggly fits over the stud for initial contact with the female threads, and then pulled off of the stud, to turn further in with a standard allen wrench provided. This would avoid any of the studs accidentally falling off inside of the main rail, which would necessitate taking the rail splice apart to retrieve the stud.

Bought my pergola a year ago. This will be our second summer with it. It arrived ahead of schedule in 4 boxes. I was surprised at the condition of the boxes coming across country but they were in great shape. All parts were included. We took one day to open the boxes and lay out the pieces. The next day we put it together in about 2 hours! It is gorgeous. And the powder coated steel is great for our Pacific NW climate Won't rot or rust. I love it. And the price was good too. A lot less than the wooden structures I had been look at.

Purchased the white steel pergola. Assembled over a weekend. All parts fit together perfectly, great instructions. Really looks like and is very durable. Put it up last fall, have had numerous storms since then, still looking really nice. Very happy with this product. Nice to buy a product that really is all it says it is. Will enjoy for many years.

[This review was collected as part of a promotion.] Bought and put up 2 of the Hawthorn pergolas. So glad I chose this brand. The guys who put them up said they were the best built pergolas they'd ever installed! Cant wait to sit and relax under their shade.

We needed a space for shade and a space where we wanted to create an outdoor room. We took a space of our outdoor patio to do that. So my husband and I with our sons completed the pergola in 4 hours. Each time I look at the pergola I'm in awe of its beauty and reminded of our time building it. It was actually a lot of fun to build. Each person had their role to play in making it. The instructions were fantastic. I would definitely purchase again from Backyard Discovery. Our sun shade is not in the picture due to the fact that it was 6 inches too short. With that said, once I let them know, they ordered me a new right away. You won't be disappointed with the quality of this pergola. Hopefully you and your family will build one together and enjoy making memories for years to come. bonus feature of the outdoor plug system was great when we added outdoor string lights.

I loved this pergola from the minute I saw it. So much so that we hired contractors to build a deck under it. Our yard gets a LOT of wind so I'd been searching for awhile until I came across the Hawthorne. So we ordered it in December and the four boxes sat in garage for five months waiting for their time to shine. Although the co tractors erected it, I can testify to the clear packaging and labeling. Everything was in those boxes. It is so solid and sturdy. We've had a rainy, stormy few weeks and not even a wiggle. We absolutely love it.