Sheer perfection. Every hole is perfectly aligned. Assembly instructions were clear. Total assembly time about 8 hours. ( by this 66 year old couple) Absolutely no regrets. Complements our space and looks phenomenal. Best of all, no maintenance! Love this product!!!!

[This review was collected as part of a promotion.] Bought and put up 2 of the Hawthorn pergolas. So glad I chose this brand. The guys who put them up said they were the best built pergolas they'd ever installed! Cant wait to sit and relax under their shade.

The stainless steel studs that need to be inserted through the large holes, and then into the post should be accompanied by a 6 inch piece of flexible, tubing that snuggly fits over the stud for initial contact with the female threads, and then pulled off of the stud, to turn further in with a standard allen wrench provided. This would avoid any of the studs accidentally falling off inside of the main rail, which would necessitate taking the rail splice apart to retrieve the stud.

This pergola is just what our backyard needed! It's beautiful and we get many compliments. It came in well organized boxes and was pretty easy to put together. Customer service was excelent, responded right away to questions. We now have a nice place on our patio to entertain family and friends!

This is a very well engineered, thought out item. There is no waste in assembling this pergola. The packaging is such that items are snug as a bug on a rug. Assembly instructions are clear and concise, and available with the items as well as via a 3D app. You may download a pdf version, too. Four 100+ lb boxes is thoughtful, as it is manageable for most tandem sets of DIYers to handle. Parts are individually placed in bags. Two tightening tools is all that is needed. A rubber mallet was the only additional piece of equipment other than a ladder that was needed. It was a low-stress one day, 10-hr project.

We bought this to replace an old canopy and to update the look of our patio. We could not be more happy with the purchase. The canopy arrived exactly in the timeframe we were quoted at time of purchase. It was drop shipped and the company even carried it into our garage (which they weren't supposed to). We unfortunately noticed one column was badly damaged and we immediately called the number on the box as instructed. Customer service was very sincere and prompt in their response to help send out a replacement ASAP (which we received in 3 days). The assembly was time consuming but not hard at all. Definitely a 2-3 person job so grab a friend and a few cold ones. Our only constructive criticism is that the canopy can use a middle buckle (mid span) because once the 4 corners are tightened the center of the sides "curl" or "fold" in. We opted for the 14x12 and think its PERFECT in every way !! (lights shown were NOT included but added after assembly).

Very pleased with Backyard Discovery overall. Shipping, no damage found on any of my Stratford 10 × 12 pergola, no missing parts, etc. Beautiful addition to my new Trex deck, Hot Springs Spa arriving this week to be placed under pergola. Very Impressed with quality of this pergola!

I looked at this item for some time before adding to a new paver patio. Looking forward to adding furniture underneath to enjoy outdoor living. I was able to assemble by myself (except for standing posts). The four boxes were received with no damage and no issues with instructions or hardware. This pergola is very sturdy and so beautiful; love it!

We bought this pergola in early June. It arrived several days ahead of schedule with the 4 heavy boxes in perfect condition. We (with help from daughter, son-in-law and 4 grandchildren) assembled the pergola 2 days later. It went together perfectly, with excellent instructions. There were zero issues, took 3 1/2 hours and everyone had fun.

We bought this pergola for our lower level patio last summer. We wanted something to match our new home, and considered getting a cedar pergola since we have cedar trim on the ground level porch that sits above it. We decided on this one because it will be much less maintenance than cedar, and is still a great match to the house. We love it. My husband and I assembled it ourselves. If I am being 100% honest, the instructions were not great. Part of my job was writing instructions, and I would have added a lot more helpful detail that would avoid mistakes and backtracking. Regardless, we still love the pergola.