We bought this pergola because it fit on our current cement slab perfectly. It looks very nice. My 2 sons and myself put it together in 5 hours but it would have gone faster if we did not have to take portions apart to retrieve socket screws that fell inside cross beams. They were a little short and it was hard to hold them in place and drill at the same time. We also noticed a dent in one of the posts when construction was complete. Not sure how we missed that. The shade is too small. It doesn't provide much protection from the sun. We get south and west sun. I would like to order a larger one but couldn't find them on this site.

We bought this pergola as a replacement for a "big box store" pergola that we had for several years. The difference is design, quality, ease of assemble and customer service is amazing. We upgraded to a bigger size than we had. The canopy is a much better design than the drape over models. Very happy with the purchase and are considering an attached pergola for our back porch.

I loved this pergola from the minute I saw it. So much so that we hired contractors to build a deck under it. Our yard gets a LOT of wind so I'd been searching for awhile until I came across the Hawthorne. So we ordered it in December and the four boxes sat in garage for five months waiting for their time to shine. Although the co tractors erected it, I can testify to the clear packaging and labeling. Everything was in those boxes. It is so solid and sturdy. We've had a rainy, stormy few weeks and not even a wiggle. We absolutely love it.

Purchased last summer after months of searching. This one is exactly what we wanted, beautiful finish and look, and super sturdy. I put it together myself in about 8 hours, but would have been easier with a second person. Get loads of complements from guests. Love it!

[This review was collected as part of a promotion.] We bought this for our back patio and it is absolutely perfect, I love the color, design, and sturdiness. We hung white curtains and lights and it makes the most lovely ambiance. Couldn't be more satisfied and happy with my purchase!

Visiting Sam's Club, I saw a wooden pergola and asked the associate if they came in different materials, colors, and sizes. I was told to look at the pergola section on the website as there was a wide variety. Upon reviewing I was pleasantly surprised and immediately made the purchase. The arrival of the pergola was timely. While I didn't go with the Sam's installation team as the date was too far away, I got another team to install and the outcome exceeded my expectations when the pergola was finished. This is now my new zen space. I absolutely love the pergola and would highly recommend it.

Very pleased with Backyard Discovery overall. Shipping, no damage found on any of my Stratford 10 × 12 pergola, no missing parts, etc. Beautiful addition to my new Trex deck, Hot Springs Spa arriving this week to be placed under pergola. Very Impressed with quality of this pergola!

I purchased two of the 12x10 Pergola's. Both were packaged, and shipped very carefully, arrived in perfect condition. Very heavy structure (about 500 lbs), high quality, aesthetically pleasing, and took 4 hours to put together. Perfect for the AZ heat. Highly recommend buying. I plan to add outdoor curtains to make it look like a cabana. I love it!

Just a quick note that while searching for a 12x16 pergola, I came across the Hawthorne design and found the price very competitive. I live in West Virginia so I wanted the steel rather than a vinyl due to varying weather conditions. I had questions, and your customer service was prompt and knowledgeable. I ordered the unit and it arrived in a timely manner. It was assembled yesterday on a 12 x 20 deck extension we built for it. My neighbor, my wife and I did the assembly working in stations. All parts were perfectly marked for identification, and connectors easily identifiable. It went together perfectly. Of the significant number of connectors only 1 connection needed extra attention where the powder coating needed cleared. Where the base plate connects to the post footing. Very well, designed, manufactured, and it is incredibly sturdy. We took extra care to square it on all corners and across the diagonal. Having it square ensured the alignment for all the screws. The directions were well designed and informative with every numbered item listed to make sure the correct parts were being used. From the beginning to the end I give this item 5 out of 5 stars. This was our first pergola, so we didn't know what to expect. It went so smoothly, we've recommended your products to our friends. Thank you, and keep up the good work.

We purchased this pergola in July. It took us, with the help of four friends (moats with some construction experience, but certainly no professionals), about four hours to assemble it. It was not hard at all with the help of the app. We are loving it so far! We have furniture, but still need to jazz it up a bit with some pillows, plants and outdoor lighting. It has added a calm space in which to hang out in our backyard. Can't wait for the fall weather when we will be able to enjoy it even more.