Thank you for your message. We’re sorry to hear that our product did not meet your expectations. We always strive to do better and are looking into this issue. Your feedback is very important to us.

Thank you for taking the time to tell us about your experience. We're sorry to hear that our product did not meet your expectations. If you’re open to sharing more feedback, please send us an email at info@vitalproteins.com. We’d be happy to answer any other questions or concerns.

Thank you for your message. We’re sorry to hear that our product did not meet your expectations. Happy to share some information with you! We have not reduced the sizing of our canisters. The largest size available for purchase through our website is our 20oz canister for our Unflavored Collagen Peptides. Our 24oz canisters are available for purchase via our authorized wholesale retailers (Costco, BJ's & Sams Club). This size is exclusive to our wholesale retailers. In addition, retail store prices are determined by those individual retailers and are subject to their own promotions and discounts. We sincerely appreciate your feedback and support. If you have any further questions or concerns emails us at info@vitalproteins.com.

Thank you for reaching out and sharing your feedback with us. We apologize that this change may come at an inconvenience to you. This initiative is one small change Vital Proteins is taking toward a more sustainable future. With this change, along with the removal of our plastic scoops we are able to reduce our environmental plastic waste by 1,800M tons, and reduce our overall plastic use by 90% across all of our canister offerings. Here at Vital, we always strive to exceed our customers' expectations. And that's why we have such a strong brand loyalty with our fans! We will record your feedback and provide this information to our team for further review.

Hi! Thank you for reaching out to us. We are sorry to hear that you had this experience with our product. We are committed to delivering the highest quality ingredients and would like to have the opportunity to learn more about the issue and make it right. Please email us at info@vitalproteins.com or give us a call at (224) 544-9110 – Our business hours are 9:00AM and 5:00PM Central Time, Monday through Friday, except holidays.