Thank you for reaching out and sharing your feedback with us. We apologize that this change may come at an inconvenience to you. This initiative is one small change Vital Proteins is taking toward a more sustainable future. With this change, along with the removal of our plastic scoops we are able to reduce our environmental plastic waste by 1,800M tons, and reduce our overall plastic use by 90% across all of our canister offerings. Here at Vital, we always strive to exceed our customers' expectations. And that's why we have such a strong brand loyalty with our fans! We will record your feedback and provide this information to our team for further review.

Thank you for your message. We’re sorry to hear that our product did not meet your expectations. We tested our canisters to withstand leaks, spills and other everyday life events. We went to great lengths to ensure our packaging maintained freshness and felt as premium as the collagen inside. We always strive to do better, and your feedback is very important to us.

Hi! Thank you for reaching out to us. We are committed to delivering the highest quality ingredients and would like to have the opportunity to learn more about the issue and make it right. Please email us: info@vitalproteins.com.

Thank you for your message. We’re sorry to hear that our product did not meet your expectations. We always strive to do better and are looking into this issue. Your feedback is very important to us.

Thank you again for taking the time to let us know about these details. The team is taking this feedback very seriously, and they are continuously working to improve the product overall with high-quality sourcing and sustainability top of mind. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. We will provide your feedback and information to our team for further review. However, we've also linked below a few tips on how to open the new paperboard canister which may be helpful: https://www.youtube.com/watch?v=7IEZ5hg4Kgw https://www.vitalproteins.com/pages/paperboard

Thank you for your message. We’re sorry to hear that our product did not meet your expectations. This initiative is one change Vital Proteins is taking toward a more sustainable future. We always strive to do better, and your feedback is very important to us.

Thank you for your message. This initiative is one change Vital Proteins is taking toward a more sustainable future. We always strive to do better, and your feedback matters to us. Feel free to check out the below link with tips on how to open the new paperboard canister: https://www.youtube.com/watch?v=7IEZ5hg4Kgw Have any additional questions or concerns? Feel free to email us at info@vitalproteins.com.