We understand it may take some time to become accustommed to the operation of the control panel and are confident you will be an expert in no time. Here you'll find a copy of the online Owner's Manual which may provide assistance: https://images.salsify.com/image/upload/s--RWyhV-qn--/c7a344910bcf510a3bc555d8cbaf306bc541ed7d.pdf.

We'd like to provide some information on your microwave's child resistant oven door. The requirement of child-resistant oven door latches has been implemented by all manufacturers of microwave ovens to reduce the likelihood of young children handling hot food and beverage items and to further reduce the potential risk of injury. You can find the steps to disable this feature on this model on pg. 7 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--RWyhV-qn--/c7a344910bcf510a3bc555d8cbaf306bc541ed7d.pdf.

We're happy to know your appliances have been serving you well, and we're confident they'll continue to do so for years to come. Thank you for continuing to choose GE Appliances for your home!

We are honored to have you as a part of the GE Appliances family, and we are confident that this new microwave will serve you for many more years to come. This newer version includes Sensor cooking controls that will provide convenience while heating food. This feature monitors moisture as food cooks and automatically adjusts cooking time to deliver delicious results every time.

We are happy to hear of the ease of use with this microwave, as this appliance was designed with simplicity in mind. This microwave includes an auto and time defrost feature that we think you'll enjoy. Defrosting times and power levels are programmed automatically or manually for optimal results. We are confident that this microwave will serve you well for many years to come.