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Customer reviews for Westinghouse 18,000/14,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start, 50A Outlet for
Westinghouse 18,000/14,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start, 50A Outlet
4.7 out of 5 stars
stars1,937 ratings1,937 reviews
  1. 5 stars81% (1,561)
  2. 4 stars14% (267)
  3. 3 stars3% (53)
  4. 2 stars1% (15)
  5. 1 star2% (41)
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Showing 471-480 of 1,937 reviews
Oct 12, 2023
Akadia
4 out of 5 stars review

Plenty of power

I have used the generator only a couple of times so far. Plenty of outlets and power available. I like the remote start option. I am uncertain about the CO sensor setup-- despite being outside in fresh air, the generator shut itself down a few times, which I am wondering if it is due to an overly sensitive CO sensor. If so, it would be much better if it had more of a delay so it isn't just sensing a momentary condition. Regardless, I like it so far and hope it will last us for many years.

Review from westinghouse.com
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Jun 21, 2024
Dre985
4 out of 5 stars review

Lots Of research

Moving from California to Louisiana was definitely different did a lot of research in preparation to buy a generator that would possibly run most of my home. Came up with the WGN 9500 very good generator thus far haven't had to use it start it up first start only reason I didn't give it more stars is cuz I haven't been able to attach it to the house yet

Review from westinghouse.com
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Jul 12, 2024
TexasTiger
5 out of 5 stars review

Great Produt!

I just received my generator on July 1st and had to use it on July 8th. Worked perfect so far. Will test the true capacity later as I was only able to use extension cords this time but will have it running on the larger 50 amp output next time. Works great on gas and propane. Although the propane did not last as long as suggested but gas lasted longer than suggested.

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Dec 18, 2023
ScottyBoldt
4 out of 5 stars review

A Beast

My neighbor bought this and my electrician recommended this generator. I have a dual panel breakers box so I needed this model. I ran it for about 7 hrs to break it in and have changed the oil and oil filter. Very easy to change. It didn't bat an eye when I tested it hooked up to the house. However it does take it two times to start each time and on one occasion it died and restarted by itself. The life timer on the unit also stopped working after that for some reason. Other than that, it is simple to operate.

Review from westinghouse.com
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Sep 29, 2021
HappyCamper13
5 out of 5 stars review

WGN12000DF Generator Arrived Early

Generator arrived early. No shipping damage. Generator has passed all tests - propane and gasoline fuels. Control panel features working properly. I have not tested full electrical output but initial break-in electrical production is correct. I am very happy with this generator. Based on my research it is the cream of the crop.

Review from westinghouse.com
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Apr 20, 2021
Tacknight
5 out of 5 stars review

Great Generator

I bought this after our old generator did not have enough power to power what we needed during power outages. The WGen 1200DF is a greatupgrade. It actually came during a short power outage and Iwas able to quickly get it up and running and to give it a good test. It easily ran what we needed with power to spare. The generator started up without any issues, was compatable ewith our current transfer switch.

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May 11, 2021
Greg C
5 out of 5 stars review

Unboxing and Initial Test

Everything looks good out of the box. Wheels went on easy (thanks to the stand it ships on) and the delivery guys waited to help me unload it off the stand. If I didn't have help getting it off the shipping stand, it would have been very difficult. Moving the generator around is surprisingly easy given its size and weight. Opened oil drain valve and washer. There was at least a cup of oil that came out. I don't like the design of the drain plug here as it basically spills onto the bracket and you're supposed to place a pan under the feet to catch the oil (with feet inside pan getting oily). Probably best to use a valve with drain hose in place of drain plug. Filling with oil is a little awkward, be sure to pour slowly as recommended in manual. Dipstick is a little awkward, but not terrible. Initially I tried to start with propane but it was idling very rough. Ran it on gas for about an hour. Tried propane again and it started without an issue. I will cold start on propane next time to make sure there's not an issue. The manual displays the propane hose with an additional regulator, but does not have one on the hose included with the generator. The regulator is on the generator already and the manual is likely incorrect. The Low/Smart Idle setting dropped the voltage to 190 and the frequency to 40 hz. Portability and noise level are good given the size and output. Very maneuverable on hard surface. Grass or soft surfaces may prove more difficult. I will continue to update this review as I use it more.

Review from westinghouse.com
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Aug 29, 2024
Emartinez5192
3 out of 5 stars review

One wor

I upgraded form the wgen9500df and am a little on the fence on reviewing right now. I just received it a couple days ago and finally had my son come over to help me put it together. Ran the generator and seemed to run a little rough and I connected a lamp and it was dimming off/on. Will reach out to support and see how the support is. Will Update review once this is resolved. This is my second Westinghouse generator and had the wgen9500df since 2020 and has ran without a single hitch so am confident this will get resolved

Review from westinghouse.com
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reply from eComm

Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right for you. Thank you, Zach - Westinghouse

Oct 19, 2024
Helene01
5 out of 5 stars review

Saved us after Helene

Our generator arrived on week 3 no power. We are now into week 4 & can charge our phones without letting the car run, we not only have water, but hot water, & toilet flushing without hauling water. Today we are going to work on what part of our home we need to energize to get our directv and Starlink up and running, oh and I ran the dishwasher! Little things we took for granted. Great product, I would recommend. For reference, our home is ~4K sq ft, our hot water heater is 70 gallon geothermal/electric, which heated fully in half an hour. We have 100% LED light bulbs, & 2 electric heat pumps that we have not yet used. We are leaving our full size freezer off for the time being, but our refrigerator/freezer is now cold, we may stock a few items. We have an electric range, but will continue to use propane grill and camp wood stove. To us newbies it's a learning process, but again, we are very happy with our purchase.

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Dec 6, 2020
HillWill
4 out of 5 stars review

Works well, but a minor gripe.

Bought this at the beginning of summer in order to ready for what has become annual multiple Public Safety Power Shutoffs. They last two to three days. We have also experienced one or two multi-day outages during each snow season here in the Sierra Foothills. We bought the generator from a local vendor and they delivered it all set up and ready to go. Had to have an electrician install a transfer box. We not only need the power to run our appliances and lights, but our well water is dependent on electrical power, as is our septic system. It works great!! We chose propane so we wouldn't have to wait in long, long lines that appear at the gas station every time their is a large power outage. One complaint: It is very difficult to drain the oil in order to change it. On my first try I made a mess on the floor next to the machine. I'm trying to jury-rig something to catch the oil and move it safely to a storage container. Westinghouse should either rethink the design so there is room to get it out safely, or provide some kind of adapter to get the oil past the obstructions.

Review from westinghouse.com
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