Purchased generator in October they dropped in my driveway within a half hour from receiving I tried to start and starter was grinding against the flywheel I called Westinghouse no one answered phone so I left a message. Next day I received a email telling me a starter was on the way I asked who was installing they sent me a list of service places to bring it to mind you it's 410lbs. I received the starter and replaced it my self and it was doing the same thing so I called Amex they got Westinghouse to replace the unit. The new unit they sent me is doing the exact same thing now I'm told it's a warranty issue and they won't take it back. I received it opened box and tried to start within a half an hour of receiving I didn't have it for six months or a year. It never worked so how is it my problem if Westinghouse is selling defective generators.

Overall this is a solid product with a lot of features that the competitors do not provide. There are a couple of things that Westinghouse can improve on this product. 1. Off the pallet, after installing the wheels, the wheels should be touching the ground so you can roll the generator off the pallet. This is very heavy (352lb). With the wheels not touching the ground, it took 3 adults to lift if up and move it off the pallet. 2. The dip stick is in a very awkward location. Plus, it is very hard to pull it off and good luck in trying to push it back in. other than that, it is a great product with lots of functions.

So far everything is as advertised. Ask me again in a year after it has been through all 4 seasons. I do wonder why so many generators for outdoor use and storage have electric starts and no pull start. Keeping a battery charged during a Northern winter requires special attention.

After our loss of power generation due to extended freezing weather in February 2021, I knew I was going to buy a solution. It took a couple of months to evaluate needs and choices, then another month to compare retail prices and availability. I was happy to find this U.S.-engineered Westinghouse packed with features and exactly what I need. An electrician installed a 200 amp, double throw transfer switch and 50 amp receptacle for this generator. This will allow me to switch over to generator power and add load incrementally. It handled my largest power users without a quiver. I am very happy with it.

I just received this unit yesterday. I really like the design and features. Will be finishing assembly today and give it a test run. My purchase is the perfect size for my need and portability. Being tri fuel is an advantage since I have all of them available. I'm like a kid in a candy jar today. Getting to assemble a new tool to my arsenal.

Just bought the generator. So far I am well pleased. The set up was not difficult, but I will say the illustrations on the set up sheet could be more detailed. As expected, the unit is heavy. Could be more easily maneuvered with 4 wheels or having the two wheels located for better balance but we can manage it and should have no problem meeting our power needs. After the electrician finishes setting up the transfer switch we will be good to go.

I just purchased the Westinghouse WGEN12000DF generator After my electrician visited to install my transfer panel, I hooked everything up and started my generator, Everything was wonderful. 60g 4500W hot water tank, 12000btu ductless heat pump, kitchen light and small round stove, TV and computer all worked like a charm with the low THD -5%. I'm ready for the next storm and the next power outage. Just one problem, have some friends with you so you can get this generator out of its wood create. Be careful when you connect sensitive electronic devices such as a heat pump you cannot use the low idles. Variation with the Herz. This should be indicated on the product sheet.

I purchased this about a month ago to replace our 16-year-old generator, and I couldn't be happier! I love that it's tri-fuel—I've connected it to natural gas, so I no longer have to worry about finding an open gas station during a power outage. This has been a fantastic purchase!

I'm in the process of break-in, but the generator started right up on propane. Does seem to have a rattle when under a load. We will see how it works out. I have 3 other Westinghouse generators, a iGen 4000Dfc and two iGen 2550c Inverter generators. I have had zero issues, which is why I chose the Westinghouse brand. Hopefully it stays true to for. Ordered the Dual Fuel WGen 14500 and was upgraded to the Tri-fuel, thanks Westinghouse...

I bought this about a month ago and I'm glad I did. The power goes out here quite often and I can't wait to start using it. I had a switch box installed so I should be able to power my entire house when disaster strikes.I can also power my shop as needed as well.