packaged really good,not a scratch.was easy to put wheels and rubber feet on but I used a chain hoist to get it off the ground,maybe two people could handle it,but I was alone.poured oil that came with it in,hooked up propane,and it started right up.the only thing I plugged in was a drill.when I get the 50 amp plug and 50 amp extension cord I will try more.i have no doubts that it will do what its supposed to.impressive machine

So far very happy with generator. Having remote start is very handy and the amount of power it provides will be perfect for power outages and running tools around the farm. Gave it 4 stars because I was a bit u happy with how much machine oil was on the unit and the foam handle pad was soaked in machine oil. Other than that it's exactly what I wanted

I bought this instead of a standby generator. It has the same power but is much more affordable. I also bought it because it's Westinghouse and is very highly rated. I live in the country so my biggest concern was our water well. I had a smaller generator and it worked hard to run the well, this one runs it with not effort. So far I love my new generator!

Purchased the WGen 12000/15000 DF and I'm so impressed. I had an electrician install a Reliance Controls PB50 (50amp) plug to my house. Used a 50amp power cord from generator to house. This generator ran 100% everything in my house. I ran the Central A/C, ceiling fans, all lights in and out the house. TV's, microwave, wife's blow dryer, oven, furnace no problem. Didn't even bog down. I feel as though this thing had more to give than what I threw at it. I live in a 1700sf home so I hope this review can help those who are considering this unit. I highly recommend.

Generator starts and runs and shuts off randomly. After 15 min. , 22, 5, 45, minutes . Been with out power. Tried at 3 in n the morning after let it cool down to see if there is a overheating but exactly same thing happened as I'm writing the review. My old general 8000 after being in storage for 3 yrs works perfectly fine in my neighborhood house after I let him borrow since I bought this new gen20000 generator. Garbage. Good luck!!!! with the tech support.

Purchased the first generator and took over a month for Westinghouse to send me the correct adapters, hose ect. This took five different phone calls and deliveries. When I fired up the generator for the first time it leaked gas and would not start. More phone calls. Eventually they sent me a new generator, and all is well. The generator is working well and is power my entire house (3600 sq/ft). I am happy with the product but what a journey it was

I just purchased the Westinghouse WGEN12000DF generator After my electrician visited to install my transfer panel, I hooked everything up and started my generator, Everything was wonderful. 60g 4500W hot water tank, 12000btu ductless heat pump, kitchen light and small round stove, TV and computer all worked like a charm with the low THD -5%. I'm ready for the next storm and the next power outage. Just one problem, have some friends with you so you can get this generator out of its wood create. Be careful when you connect sensitive electronic devices such as a heat pump you cannot use the low idles. Variation with the Herz. This should be indicated on the product sheet.

It's asking me to do a review for each of my warranty registrations, so this is my second one. As I mentioned previously, two new 20,000 Watt generators arrived without the washers for the axels, or the trickle chargers necessary to keep the battery ready to go during a power failure. I let the washers slide and just went to the hardware store, but the chargers are a different matter. There is no pull rope on these big units. No battery, no start. What's worse is that we've cranked them so they can run for the 5 hour break in period as you're not supposed to exceed 50% of the load during that time and we wanted them to be ready for a real power failure. Unfortunately we're experiencing random shutdowns. It can be restarted after about 30 seconds or so, but I'm wondering if the auto choke is kicking in and choking the engine. Whatever the case, this is not acceptable for units that are for emergency use.

Purchased generator in October they dropped in my driveway within a half hour from receiving I tried to start and starter was grinding against the flywheel I called Westinghouse no one answered phone so I left a message. Next day I received a email telling me a starter was on the way I asked who was installing they sent me a list of service places to bring it to mind you it's 410lbs. I received the starter and replaced it my self and it was doing the same thing so I called Amex they got Westinghouse to replace the unit. The new unit they sent me is doing the exact same thing now I'm told it's a warranty issue and they won't take it back. I received it opened box and tried to start within a half an hour of receiving I didn't have it for six months or a year. It never worked so how is it my problem if Westinghouse is selling defective generators.

Overall this is a solid product with a lot of features that the competitors do not provide. There are a couple of things that Westinghouse can improve on this product. 1. Off the pallet, after installing the wheels, the wheels should be touching the ground so you can roll the generator off the pallet. This is very heavy (352lb). With the wheels not touching the ground, it took 3 adults to lift if up and move it off the pallet. 2. The dip stick is in a very awkward location. Plus, it is very hard to pull it off and good luck in trying to push it back in. other than that, it is a great product with lots of functions.