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Customer reviews for Westinghouse 18,000/14,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start, 50A Outlet for
Westinghouse 18,000/14,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start, 50A Outlet
4.7 out of 5 stars
stars
2,125 ratings2,125 reviews
  1. 5 stars81% (1,716)
  2. 4 stars14% (288)
  3. 3 stars3% (58)
  4. 2 stars1% (17)
  5. 1 star2% (46)
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Showing 31-40 of 2,125 reviews
Aug 3, 2021
Reviewer name: Sozo
5 out of 5 stars
5 out of 5 stars review

WGen12000DF Portable Electric Generator

I bought this generator and it was delivered 6 weeks later. Just received it today, 8-3-21. The delivery Co. was very good, no apparent damages after checking carefully and the delivery Co. helped me move it into my shop. The quality of this generator is excellent! I like that this one produces adequate clean electricty at <5% THD. Its purpose is to power up some of my house lights and appliances and a submersible water well. After researching, I find the price is very reasonable. I will break-in the generator this coming weekend as the manual directs. It has a battery start (no pull rope), remote control & idle speed control when power is not required. I have a 100 gal. propane tank that will last about 2-3 continuous days before I must refill and/or I can then use 20# propane bottles or gasoline if needed for a longer period of time. It is saved in my air conditioned shop until I wheel it out for use. In my opinion, propane is the best cleanest and most trouble free fuel. When determining how many watts you need, be sure to stay at or below 80% of the rated watts and be sure to reduce the wattage rating also by 4% if used during 100F weather.

Review from westinghouse.com
Helpful?6U5DH3Z8P3XF20099722128
Jan 11, 2024
Reviewer name: Chrislong77
1 out of 5 stars
1 out of 5 stars review

Been to the shop twice.

I bought this after the winter storm in 2021. First time I used it it worked great and used it for 3 hours. The next time I used it it wouldn't start so I took it to the shop and they got it fixed. Third time I used it everything was great. The fourth time it was hard to start and when it did start it backfired and died. I tried to start it again and it was making a loud knocking noise so I turned it off. Now I'm trying to get it fixed under warranty and no one will return my call. Please do not buy this thing. They don't want to do anything under warranty.

Review from westinghouse.com
Helpful?6U5DH3Z8P3XF20099722128
reply from eComm

Hi Chris, thank you for your review, we are deeply sorry to hear about your experience with both the unit and our customer care team. I have passed your feedback along to our quality control team and head of customer service to ensure that we are providing the best products and customer experience. Please reach out to us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need! Thank you, Zach - Westinghouse

Mar 26, 2026
Reviewer name: Coolswede
4 out of 5 stars
4 out of 5 stars review

Great features!

I just received this unit yesterday. I really like the design and features. Will be finishing assembly today and give it a test run. My purchase is the perfect size for my need and portability. Being tri fuel is an advantage since I have all of them available. I'm like a kid in a candy jar today. Getting to assemble a new tool to my arsenal.

Review from westinghouse.com
Helpful?6U5DH3Z8P3XF20099722128
Feb 22, 2026
Reviewer name: Country Folk
4 out of 5 stars
4 out of 5 stars review

Freezing in Tennessee

Living in rural Tennessee with an all-electric home, we went through a power outage for over 2 weeks in very cold temperatures. It was an experience we hope to never experience again. That is why we purchased this generator. Fortunately, we have not used this generator as of yet. However, we are confident that we will be able to enjoy the enmities in which we normally have with the help of the Westinghouse Generator.

Review from westinghouse.com
Helpful?6U5DH3Z8P3XF20099722128
Jan 16, 2023
Reviewer name: Hdfatb
1 out of 5 stars
1 out of 5 stars review

Buyer beware

Purchased generator in October they dropped in my driveway within a half hour from receiving I tried to start and starter was grinding against the flywheel I called Westinghouse no one answered phone so I left a message. Next day I received a email telling me a starter was on the way I asked who was installing they sent me a list of service places to bring it to mind you it's 410lbs. I received the starter and replaced it my self and it was doing the same thing so I called Amex they got Westinghouse to replace the unit. The new unit they sent me is doing the exact same thing now I'm told it's a warranty issue and they won't take it back. I received it opened box and tried to start within a half an hour of receiving I didn't have it for six months or a year. It never worked so how is it my problem if Westinghouse is selling defective generators.

Review from westinghouse.com
Helpful?6U5DH3Z8P3XF20099722128
reply from Customer Care

We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.

Aug 5, 2021
Reviewer name: Maccabee
5 out of 5 stars
5 out of 5 stars review

Well Built

After our loss of power generation due to extended freezing weather in February 2021, I knew I was going to buy a solution. It took a couple of months to evaluate needs and choices, then another month to compare retail prices and availability. I was happy to find this U.S.-engineered Westinghouse packed with features and exactly what I need. An electrician installed a 200 amp, double throw transfer switch and 50 amp receptacle for this generator. This will allow me to switch over to generator power and add load incrementally. It handled my largest power users without a quiver. I am very happy with it.

Review from westinghouse.com
Helpful?6U5DH3Z8P3XF20099722128
Jun 23, 2023
Reviewer name: Not recommend
1 out of 5 stars
1 out of 5 stars review

NOT RECOMENDED gen20000

Generator starts and runs and shuts off randomly. After 15 min. , 22, 5, 45, minutes . Been with out power. Tried at 3 in n the morning after let it cool down to see if there is a overheating but exactly same thing happened as I'm writing the review. My old general 8000 after being in storage for 3 yrs works perfectly fine in my neighborhood house after I let him borrow since I bought this new gen20000 generator. Garbage. Good luck!!!! with the tech support.

Review from westinghouse.com
Helpful?6U5DH3Z8P3XF20099722128
reply from Customer Care

Thank you for your review. We are sorry to hear about your problem and would like to see if you can send your contact information to WestinghouseVIP@wpowereq.com so a Sr. Tech can reach out to you to troubleshoot.

Mar 17, 2026
Reviewer name: JW62
4 out of 5 stars
4 out of 5 stars review

Whole home capable

Just bought the generator. So far I am well pleased. The set up was not difficult, but I will say the illustrations on the set up sheet could be more detailed. As expected, the unit is heavy. Could be more easily maneuvered with 4 wheels or having the two wheels located for better balance but we can manage it and should have no problem meeting our power needs. After the electrician finishes setting up the transfer switch we will be good to go.

Review from westinghouse.com
Helpful?6U5DH3Z8P3XF20099722128
Mar 22, 2026
Reviewer name: Michigan Rustic Camper
5 out of 5 stars
5 out of 5 stars review

Happy with Westinghouse Generators!

I'm in the process of break-in, but the generator started right up on propane. Does seem to have a rattle when under a load. We will see how it works out. I have 3 other Westinghouse generators, a iGen 4000Dfc and two iGen 2550c Inverter generators. I have had zero issues, which is why I chose the Westinghouse brand. Hopefully it stays true to for. Ordered the Dual Fuel WGen 14500 and was upgraded to the Tri-fuel, thanks Westinghouse...

Review from westinghouse.com
Helpful?6U5DH3Z8P3XF20099722128
Feb 21, 2026
Reviewer name: Gotitdone
3 out of 5 stars
3 out of 5 stars review

So far so good

Just received my WGen14500TFc yesterday and put it all together. Added oil and hooked up propane to start the break in before hooking it up to house. It started in about 3-4 tries. I did run a couple shop lights and a fan on it and it did fine. Can't get the key fob to work at all tried several times. Also came with a scratch on the right-side valve cover that has the yellow oil fill screw cap on it not happy about that. Also, pretty disappointed that I can't order oil filters, air filters for it which are out of stock. Wish there was a part number I could get at my local parts store. I live 25 miles out in the country and like to have oil and air filters spark plugs on hand when I need them. I am giving 3.5 stars for now and will update this review once it gets the 5 hours break in and hooked to my house for final test run.

Review from westinghouse.com
Helpful?6U5DH3Z8P3XF20099722128
reply from Westinghouse

Hello, thank you for your initial review and sharing your details thoughts regarding your unit! We look forward to hearing your thoughts once you have had a chance to fully utilize the WGen14500TFc! If there is anything we can do to help, please let us know at 1-855-944-3571 or support@wpowereq.com. Thanks,