Generator starts and runs and shuts off randomly. After 15 min. , 22, 5, 45, minutes . Been with out power. Tried at 3 in n the morning after let it cool down to see if there is a overheating but exactly same thing happened as I'm writing the review. My old general 8000 after being in storage for 3 yrs works perfectly fine in my neighborhood house after I let him borrow since I bought this new gen20000 generator. Garbage. Good luck!!!! with the tech support.

I bought this on 8/26/2021, took about 3 weeks to arrive but well worth the wait. It came with everything needed to start it up except the fuel. I started it up today and will allow it to break in so I do not want to put too much of a load on it but will vary the load up to 4000 Watts for the first couple hours. I expected it to be much louder than it actually is, thank you for everyone that reviewed it and said it was very loud. I was pleasantly surprised that I could barely hear in inside the house. I have only ran it for about 30 minutes so far and time will tell but I'm super excited to have it.

Bought the 12000DF for emergency/storm backup. Generator was delivered in great condition and was easy to assemble. With the wheels installed, moving the generator was easier than I expected. Start-up instructions where clear and the remote start feature will be very useful. Multiple outlets provide great flexibility.

I bought this a little over a month ago. I was looking for a higher wattage generator, and this one seems to meet my needs. I have it set up to use in a power outage. I have not needed it yet, but it did well when the electrician and I tried it out.

Just had this delivered and the setup was easy. Only a few steps and the instructions were easy to follow. Fired it up and after warming up 30 seconds or so it idled down to a quiet purr until I added a load. The panel is laid out well so that everything is easy to find.

I bought this unit shortly after Hurricane Beryl. In my area having a generator is no longer optional. This unit offers exactly what I need which is dependability, multiple options, and versatility. If gas or propane is scarce I can connect the unit to my natural gas provided by my utility company. It came with a natural gas hose and a key fob which was an added bonus. The construction of the product is solid and comes with wheels and a foldable handle that makes it easy to move the generator as needed. It's simple this unit provides the power and functionality I need to power my entire house in the event of a power outage. I would definitely recommend to my family and friends.

Just finished unboxing and set up. The packaging was surprisingly good, so used to getting things poorly packaged, not the case with this monster. The generator is large. I've yet to run it, but if it runs as good as it looks and as well built as it appears to be externally, this will be the beginning of a forever relationship. Cons...no cover included. The generator should come with a cover for a couple reasons, one it is an expensive unit. Buying this size of a machine should have included at least a basic cover which it did not. Second reason, it is so large, its been a challenge to find an aftermarket cover. Again for these reasons Westinghouse should have included. If Westinghouse really wants to be a superstar, they would sell a "Tri-Fuel" add on kit. I wanted it from the start, but no units this large had it (that I found). That would really be the icing on the cake, support for Natural Gas.

I bought after the fabled Texas Winter of 2021. Of course ERCOT was so embarrassed that they mandated improvements so that we have had only a few outages since and mostly less than an hour. I have not run it enough to perform normal maintenance. However, I can comment on a couple of recommended improvements. The oil dipstick fits too tightly into the access hole. The wire handle so small that it is difficult to insert due to bending, and to extract, because it is so tight. Also to prevent gasoline w/ ethanol from crystallizing in the carburetor or the fuel lines, the gas must be drained. This is difficult because the hose from the tank to the valve is behind the valve switch plate. I can remove the hose from the valve but it is not long enough to reach to a drain bucket. Same problem with adding oil. The cap is recessed so that I had to buy a funnel with long spout to get oil in. Just some inconveniences. All in all, a great product

I bought this after the recent Hurricanes this year, and after debating a Generac- this will power my entire house for a fraction of the cost. I had an electrician install an inlet box and interlock switch and I’m good to go. Even with that being professionally done, I’m all in for 1/3 the cost of a generac.

I’m 100% satisfied with this product it seems to be just what they told and explained what it could do and what it would not do. It seems just right for what I need for my home to run my air condition and refrigerator and keep my house pretty much going, you know as normal great product.