The generator works great. Using with a transfer switch and it produces all the power we need. I would recommend this generator for anyone wanting to power their home during a power outage. We endure Public Safety Power Shutoff events which can mean no power for several days to a week. Deducted a star because it was extremely difficult to get technical assistance. Finally, got some help after 10 business days and it turns out the problem I thought I had is normal. I thought I had an issue with low voltage and RPMs but it turns out it the Smart Idle feature--wish was better explained in the manual. Guess I was not the only one with concerns as I was told there is going to a switch to turn off the Smart Idle feature based on feedback.

Bought Westinghouse GEN. from Family Farm and Home. Owned a little over a year and it will not start (electric nor pull). Westinghouse is the Ford of small engines - DON'T TRUST THEM. GENs are easy to repair - fuel, fire and air, especially at a year old, but who has time for these games so early on? Not this guy, regardless of their warranty. If it malfunctions this quickly it's not considerable. No excuses. It means the design engineer doesn't care, thus the company doesn't care. Poor Q/C and design. Shenanigans. Will have repaired and sell if anyone will buy it. We wonder why no foreigners want to sell or buy American made products made recently.

I just received my generator. I use it for work. Had a smaller on that was getting a little old. Always wanted a dual fuel but was scared to pull the trigger. Both fuels seem to be working just fine. It's a hoss. The guy asked me that delivered it how was i going to get it off the truck. I said im not

I bought this a month ago and have only tried it out once. It started on the second try and I only had to push the button once. It's not the quietest generator but it is not too loud. It's very easy to use and set up. I hope I won't need it next winter but I should be set when I do.

I followed the well explained assembly/operation directions in the user manual. Pushed the auto start button and it instantly started!! I have a lot of machines on our property and this machine was the 1st one I ever had start on the 1st try! We have a water well on our property and I'm looking forward running it with this generator.

I had to wait a long time to find one of these in stock, but eventually received one a week ago. The (large) box was placed in my garage by the delivery company. Assembly was easy sitting on it's wooden pallet. Getting it off the pallet is a different proposition. Be sure that you appreciate how heavy 600lbs really is. You need something capable of lifting that. At the limit, four reasonably strong men could probably take a corner each and lift it while someone pulled the pallet out from beneath it. I used the front loader on my tractor with the bucket removed. The weight is the only negative so far, but I knew that when I bought it. On the topic of weight, I would be very reluctant to try to move this down any sort of hill/slope by hand. I initially put just over a gallon of gas in the tank. It wasn't enough. Given the size of the tank, I wasn't surprised. Added 5 gallons more, and it started with no problem. Is it noisy? Well, any generator that runs at 3600 RPM is going to be noisy, but I have a 6kw generator that I have been using to power essential items, such as freezer, water pump, family room lights, microwave, kettle etc. This is, subjectively, no noisier. It is obviously a different sound, twin cylinder vs single, large cooling fan etc. But placed in the same location where I used the old generator, with the doors closed, it is practically inaudible, as was it's predecessor. Adding a second socket to power the rest of the circuits I was able to power the entire house and run different appliances, water heater, etc. I also tried out the AC, which fired up ok. I don't dare switch it into heat-pump mode though, it has twin 20kw heat strips, and my thermostat is a little too liberal with their use, and there is no way to disable them. One comment on using the less expensive 50A plastic covered cables. I tried them out in 65°F weather, and even at that temperature, they are very stiff. Mine also have right angled plugs rather than straight which makes plugging them into the generator difficult unless you do it right. The wheel gets in the way if you try to plug in directly. The trick is to lay the cable behind the wheel and plug in the front/leftmost first, then lay the next on top of that and plug in the second. It's easy this way (see the attached photo). Alternatively, pay a lot more for rubber covered cables and/or find cables with straight plugs rather than right angled. It's also worth noting that the plastic covered cables become MUCH more flexible when they are warm, so you might consider storing them indoors rather than next to the generator.

Hopefully, I will change my mind soon. As of now, my brand-new WGen20000 will not start. Not even a sound. Followed the starting directions. Battery charged, plenty of fuel and oil. Pushed the button with no sound. I've got a big job that requires this size machine, and I will not be ready because of this issue. Received the machine with the box already open with parts missing. Right now, it just seems like a bad expensive purchase. Does anybody have any suggestions?

Minor assembly went easily, added oil, connected the propane line, and started after about 2 seconds of cranking. Ran smooth, and quieter than expected. Was afraid for the worse when it arrived, as the packaging was destroyed by the shipper, but amazingly all the parts were there, and the wrap around frame protected the generator well. It arrived on end instead of on its base, but other than a couple minor scratches, it was undamaged. Great design, and well built! Really like the push button start, as well as the multi-function status meter on the front panel. It's intended usage will be a back-up for the inevitable hurricanes here in Florida, so the bonus remote start key fob will allow me to cycle it as needed to conserve fuel, without having to trudge out in the weather to strop and start it. Really slick! It was specifically purchased due to its dual fuel capability, and unless it is an absolute emergency, it will never see gasoline. Have a 100lb tank of propane all ready to go, and know from experience that abstaining from gasoline will prolong engine life, not to mention never having to worry about propane going ‘bad' if not used! Another plus for the product! 5 stars well deserved!

Upgraded our older Westinghouse generator to this one. This has enough power to run most essential circuits in our house plus a few more. It's more expensive than other brands but I trust Westinghouse and it was one of the only ones that had less than 5% THD so we don't fry our household appliances anymore. Overall very happy and should last for years to come

I purchased this based on industry rating and am not disappointed! The output is great, having two 50amp outlets, pushing 12K each. My home has two AC units, so I installed Reliance 10 circuit transfer switch and the TRB0606C. The 10 circuit runs the smaller AC unit and eight other breakers, the TRB runs the larger AC unit and two other breakers. Love it and I can take it with me.