I'm very disappointed with this Ninja product. I just bought it today, and it doesn't work at all. It keeps showing the “ADD WATER” error even though the water tank is completely full and properly in place. I've tried turning it off and on multiple times, but nothing works. I want to return this machine. I expected much better from Ninja, especially since I already have their blender and air fryer, which work perfectly. Unfortunately, this coffee machine didn't work at all, and I'm very upset.

Obsessed with this machine ~ I had a Breville for years and wanted an upgrade . I almost didn't buy this because I wanted a more “experienced coffee machine company” this machine is above and beyond my Breville ! Incredibly user friendly , pours perfect espresso everytime and the ability to create hot or cold foam makes making my latte SO much more fun

I'd like to start this off with saying I have not yet actually used the machine. This review is solely based on the appearance. I got this unit in the color trace blue. The pictures on the website show a muted light grey with a slight blue hue. I thought it was very pretty. But when I received the unit, the color was so different from the pictures that I thought I received the wrong color. It was more of a sparkly dark grey. I wish I could have seen the units actual colors, as I probably would have been able to make a more informed decision and might have been happier with my purchase. I am sure the unit works great based on other reviews I have seen, but I am disappointed in the misrepresentation of the color. You'd think they would be technologically advanced enough to take accurate pictures considering they are part of a tech company.

I wanted to so bad to give this 2 stars, but can't. We purchased this as a 2025 Christmas gift. The only thing this machine has going for it, is the look. It looks great, such a beautiful machine. However, the quality of drinks and use of machine is another thing. We calibrated it to the specs it recommends, we brew to the specs it suggested, it was nothing short of terrible. We used several high quality beans and still the brew and taste was awful. At times, it didnt even brew. We followed instructions, watched numerous videos, but still terrible. Such a disappointment. It really is too bad, because we wanted this machine to be just as good as the look.....it wasn't. Unfortunately, we had to return it.

I absolutely love how this machine works and fits my kitchen aesthetic. Mostly just love that I can make cold brew and iced coffee with cold foam every morning or my husband can make his hot cup of coffee with right after. it does SO much - you don't have to have much / any skill. Truly worth every penny for the quality of coffee I get compared to the Breville I was using that I never knew how to dial in.

This Ninja Luxe machine makes excellent coffee and lattes. I look forward to using it every morning (and most afternoons). The interface is intuitive and the process of making a latte enjoyable. (I do run a water only cycle first to warm up the machine on chilly mornings…makes a big difference to the temperature of my drink.) I love having storage on the sides to keep everything tidy. I researched for years before I finally purchased my first espresso machine and got it on sale so I feel like I got a good deal. I absolutely love it!

Product was damaged as recieved due to the Bean hopper not being assembled properly at the factory. The hopper locking cams fell into the grinder because the screw in the locking handle was not fully installed. This caused a "install hopper" error. Been trying to get parts from ninja and have not been successful . Need a new hopper assembly, but only getting the run around. Seems to be a nice machine... would be great to use it normally.

I really wanted to love this machine, but unfortunately, it’s been a huge disappointment. One of the biggest issues is the milk system—it doesn’t heat the milk properly. Every time I want a latte or cappuccino, I have to microwave the milk separately, which defeats the whole purpose of having an all-in-one espresso maker. On top of that, the espresso shot is very inconsistent. I use a shot glass to measure and have tried multiple techniques, but I never get a full 2oz pour. It’s always around 1.5oz, no matter what I do. For a machine at this price point, I expected much better performance and consistency. I had high hopes and really wanted this to work out, but sadly, I’m not happy with this purchase. I wish I had gone with a different brand.

From a functional standpoint, the machine performs well and offers good value in terms of features and capability. Its strongest attributes include the tare-based grinding function and the closed-loop feedback system that adjusts the grind setting to achieve consistent extraction by weight. Additional standout features include the ability to prepare cold coffee extractions and the ease of producing a range of milk textures—from flat milk and flat white to fully automatic cold foam. However, the product description does not clearly communicate that the machine’s construction is predominantly plastic. In contrast to the standard base model, which is clad in thin stainless steel, this version replaces nearly all visible stainless-steel components with plastic. This difference was a significant disappointment. Given the higher price point, the expectation would reasonably be for painted or anodized metal surfaces rather than plastic. While it is understood that material choices may be driven by manufacturing cost considerations, greater transparency is needed. Customers upgrading from the standard model to this version should be clearly informed that, despite the added cost and expanded functionality, the machine is primarily plastic in construction. If you asked me what I would have done - I would have paid less for the standard model as a recommendation.

Versatile and Delicious Results!” The Ninja Luxe Café Premier has completely upgraded my morning routine. Espresso shots come out rich and smooth, the drip coffee is flavorful, and the cold brew mode is a great bonus. I love the built-in grinder and frother — everything feels premium and easy to use. A perfect all-in-one machine for anyone who loves great coffee at home! ☕✨