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Customer reviews for Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total for
Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total
4.5 out of 5 stars
stars
2,279 ratings2,272 reviews
  1. 5 stars75% (1,699)
  2. 4 stars13% (307)
  3. 3 stars4% (96)
  4. 2 stars3% (57)
  5. 1 star5% (120)

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Showing 61-70 of 2,272 reviews
Jan 12, 2017
jenc_creative
1 out of 5 stars review

hideous design!!

I have used this product for years + was so relieved when you introduced your previous designs. All of the beige + brown options worked well with my bathroom designs. Subtle, natural + tasteful. Now I refuse to purchase this ridiculous box. I have read your responses about keeping up with design trends. Well I am a Creative Director + can assure you that these belong in the Golden Girls house, circa 1986. Please just revert to what you had. I love your product but not enough to support bad taste. Thank you.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

We appreciate the time you took to leave your feedback and are disappointed to hear that you are not a fan of our new box designs. Even though the outside of the box has changed, the inside still contain the quality tissues that you have come to depend on. We greatly appreciate your feedback and will be sure to share it with the rest of our Kleenex brand team. If you would like to discuss further, please contact us directly by phone at 1-800-553-3639 Monday through Friday 8am – 4pm Central Time. Thanks!

Nov 13, 2013
Grammafe
1 out of 5 stars review

Very soft but not absorbent enough.

I have allergies and use a great many tissues. At 83, I used Kleenex tissues when the color on the box indicated the color of the tissue. I decided to try the Ultra Soft and I am sorry to say, I was terribly disappointed. (I need to put this delicately) The surface of the Ultra Soft tissue is so soft that, unless it is really cold in the room, the snot slides right off the tissue and leaves traces on my nose, think snail trail. There are not enough tissues in the box to accommodate this affliction. Will go back to the regular Kleenex family size, not so ultra. tissues.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
Jan 4, 2014
Beth1958
4 out of 5 stars review

Overstuffed Box

I have used this product for years and will continue to do so, but I do have a couple of complaints. First if you have a very wet cold the mucus smears on the face, the tissues are so soft that it just doesn't absorb. Second, the square boxes have become so overstuffed that it is impossible to get the 1st tissue out without 1) tearing it or 2) pulling out a bunch at once. And lastly, and this has been going on for at least 15+ years, the dust or kleenex particles when inhaled as one would when starting to blow your nose, end up in my throat and I end up choking on microscopic particles to the point where you almost can't breath. Only way to combat this is to make sure tissue is not pulled out of the box...so it must be dust particles??

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
Mar 31, 2018
disappointed customer
1 out of 5 stars review

Much less soft

I too have been a loyal customer for years. The product softness has significantly decreased. It is now rough. If Kleenex is being honest and has not changed their formula and process, then their supplier of raw materials is different or has changed. Fix this please.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand Team

Your loyalty is valued, but we are disappointed to hear you haven’t been happy recently. Although we have changed the box designs, we haven’t made any changes to the tissues themselves. They should still be the same, soft, durable, 3-ply tissues you’ve grown to love and trust. We want to make sure that your happy and ask that you reach out to us online at https://www.kleenex.com/en-us/contact-us or by phone at 1-800-553-3639 (Monday through Friday 7:30 a.m. – 7:00 p.m.) so we can better assist you. We appreciate your time and look forward to speaking with you soon.

Aug 29, 2023
Missewe
2 out of 5 stars review

Bring back the old designs..

I agree...as a 40+ year consumer ... love your Kleenex brand and your product is great but the boxes are poor..... and I refuse to buy your latest box designs... they do not go with any decor and the prints are to bright and loud! Please bring back your pastel and soft colors of your previous design... I also don't care for inspirations boxes as decor either. sorry.. I am buying others for now...

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kimberly Clark

Hi Missewe. We understand that the new designs may not be everyone's cup of tea, and we appreciate your thoughts. Please know we'll take it into consideration for future updates.

Aug 30, 2014
Lena1970
5 out of 5 stars review

Lauren Quartz box

I would love to know what the color information is for the box design. I absolutely love it and want to use the whole design for my bedroom. If your design team doesn't have anything planned for a few days, they can drop by and help. Seriously, I would like to know what the colors are so I can try and match them at the paint store. Finally, please bring back the man size tissues. We loved them and miss them.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
Nov 22, 2013
LT4025
3 out of 5 stars review

What happened to my favorite tissue?

Kleenex Ultra Soft Tissues are the only tissues I buy, and I recommend them to everyone. HOWEVER, it seems like Kleenex has changed them. The last two boxes I opened had tissues in them that aren't nearly as soft as my beloved tissues of the past. I'm extremely displeased because I typically buy 4-6 boxes at a time so I have a cabinet full of tissues I won't use. PLEASE, KC, bring back my Ultra Softs, or I'll be forced to try Puff's Ultra Soft & Strong and you will likely lose a long-time loyal consumer.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
May 10, 2024
Nat C
1 out of 5 stars review

Quality Downgrade

Kleenex ultra soft have been my go-to tissue for many years. Recently stocked up on the new "colorful" boxes, and to my great disappointment, the tissues seem much thinner and lower quality. What happened??? Very disappointed. First time I had to blow my nose with these for an extended period of time, the skin on my nose got raw.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Social Media Team

We're sad to hear this, Nat, because quality is very important to us. This isn't what we'd expect, so feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6425j75cB so that we can learn more and try to help. Thank you.

Mar 24, 2026
MakenzieC
5 out of 5 stars review

GO TO TISSUE FOR ROADTRIPS

My go to tissue on road trips! The texture is amazing it doesn't leave my nose raw after multiple blows! It usually only takes one to get the job done!

Review from influenster.com
Helpful?3IQMXFX9J10G20080310504
Apr 19, 2026
Mellbell
1 out of 5 stars review

Bad

I bought these last week at my local grocery store, it was on sale and the best price over the other brands, The smell is absolutely horrible, I can't use these. Definitely would not recommend these to anyone!

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from social media team

We're sad to hear this, because quality is very important to us. Since this isn't what we'd expect, we'd like to speak with you personally and try to help. Please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6429B6hj6f when you have a chance. Thank you.